Vistara Airlines Customer Support

For customer services at Vistara, passengers can call on +91 928 922 8888 . Passengers can also contact Vistara’s customer care through custrelations@airvistara.com

What is the fleet size of Vistara?

A partnership of Tata Sons Limited and Singapore Airlines Limited, Vistara is registered as TATA SIA Airlines Limited. Ever since it started operating from 2015, it has changed the experience of air travelling with seamless service and excellent hospitality.
Vistara has 32 aircraft currently. The operating aircraft are Airbus A320-200, Airbus 320neo, and Boeing 737-800. The number of Airbus A320-200 aircraft is 13, Airbus 320neo aircraft is 10 and Boeing 737-800 aircraft is 9.

How much baggage is allowed in a Vistara flight?

The baggage allowed in a Vistara flight differs accordingly with the class of travel. You can carry a maximum weight of 7kg in the economy class, 10kg in premium economy and 12kg in business class as hand baggage. Additional baggage such as laptop bag or lady’s purse is allowed to be carried along if it fits comfortably in the overhead cabin or below the seat. The dimensions for hand baggage should not exceed 55cm x 40cm x 20cm. The maximum weight of check-in baggage allowed in economy class lite and economy class standard is 15kg. In economy class flexi, it is 20kg. For premium economy class lite, the weight should be 20kg, for premium economy class standard, it is 25kg. For premium economy class flexi, the check-in baggage weight should be no more than 30kg. In business class, the weight should be within 30 kg in lite, 35kg in standard and 40kg in flexi. These rules apply to domestic Vistara flights.

What are the popular international and domestic routes?

Vistara connects 30 destinations in total covering 27 domestic and 3 international cities. The airline connects to the popular cities of India including New Delhi, Pune, Mumbai, Kochi, Lucknow, Kolkata, Guwahati and Bengaluru. Its international destinations include Singapore, Dubai and Bangkok. Among the popular domestic routes, Vistara offers direct flights from New Delhi to Lucknow, Mumbai to Kochi, New Delhi to Guwahati, Pune to Mumbai, Kolkata to Guwahati, Pune to Kochi and New Delhi to Guwahati. There are international routes covered by Vistara are New Delhi to Singapore, Mumbai to Dubai, Pune to Bangkok, Kochi to Dubai and New Delhi to Dubai.

What are Vistara’s web check-in and verification processes?

In order to get your boarding pass in a hassle-free way and without standing in a queue, opt for web check-in. Through this web check-in facility, you can get your boarding pass anywhere, be it, at your workplace or your home. Listed below are the steps of using Vistara’s web check-in facility-

Visit the official website of Vistara
Click on the Check-in tab.
Enter the e-ticket number or booking reference number.
Enter your last name.
Fill in the number of passengers travelling with you.
Click on the Search Flights option.
Your boarding pass will be generated and will be sent to your email address.

The web check-in facility is available 2 days up to 60 minutes before the scheduled departure time. This is for domestic flights. For international flights, the web check-in facility is available from 2 days up to 2 hours before the departure time.

You will be asked to show your identification proof for verification during check-in at the airport’s counter. The verification documents are required for proof of identity. Some of the verification documents which are required with the e-ticket are as follows:-

Valid driving license.
PAN Card issued by the Income Tax Department.
A Voter ID card.
Aadhar card.
A school identification card for children.
Valid birth certificate if you are carrying infants with you.
An identification card issued by the government or by a reputed private organization.
Photo of credit card.
A valid passport.

What on-board services do you get in a Vistara flight?

Vistara has three categories of class cabins:-

Business Class.
Premium economy class.
Economy class.

The business class comes with all the luxurious facilities for the discerning traveller. Spacious reclining seats with headrest, leg rest and footrest are provided. In this class, alcoholic beverages are served in the international Vistara flights. In both domestic and international flights, you can select from the curated dining menu in the business class. The premium economy class also provides a comfortable journey. This class comes with a 33-inch seat pitch with a fine seat cushion and adjustable headrest. This class also has a curated dining menu. You can also keep updated onboard with the best newspapers. The economy class is also very comfortable. It offers you free delicious meals along with non-alcoholic drinks. This class comes with a 30-inch seat pitch with an adjustable headrest. It also provides the Vistara World, the entertainment system. This is free and you can watch movies and listen to music.

How to Check the Flight Status of a Vistara flight?

For information about your flight, you can always check the flight status. To check your flight, follow the procedures listed below:-

Visit the official website of Vistara.
Click on the Flight Status tab.
Enter the flight number.
Enter the flight’s point of origin.
Fill in the date and click on Find Status.

How to book a Vistara flight?

To book your flight ticket online, follow these simple steps:-

Log on to the official website of Vistara.
Fill in the point of origin and destination.
Select the date.
Fill in how many passengers will be travelling with you.
Choose your desired class cabin.

After the booking procedure is being completed, an e-ticket will be sent to your email where you can take a printout of the ticket before going for airport check-in to avail your final boarding pass in a convenient way.

Check out Vistara Flights on our partner website: https://www.goibibo.com/airlines/vistara/

Vistara - Frequently Asked Questions

Q: How is the onboard experience with Vistara Airlines ?

Being a premium domestic and international carrier, Vistara brings great onboard experience with its hospitality, onboard services and customer service. Vistara has established itself as an excellent air carrier offering world class travelling experience to its customers. You can see the magnitude of its grandeur in its air craft quality, crew uniform, onboard meal experience and more. No doubt they are one of the expensive domestic air carriers in India offering international travel experience even for domestic travel.

Q: What are Vistara rules for making changes/cancelling of the flight ?

Vistara allows its passengers to both cancel and make changes to their flight as per their convenience. To do the needful, you will need to make a call to the Vistara customer care centre and place your request for cancellation or amendment in the booking. Another way of doing so is through Vistara website or through Vistara app, where you get the option to cancel or modify your booking.

Q: Does Vistara charge cancellation fee for their bookings ?

Vistara does charge a cancellation fee for the bookings made through any format. You need to pay Rs. 3500 for cancelling a Premium Economy Class ticket, whereas cancelling a Business class ticket at Vistara attracts a fee of Rs. 4000.

Q: Can I make amends to my booking within 24hours of making the booking ?

No, you cannot modify your booking within 24 hours of the transaction as Vistara doesn’t allow modifications to the bookings at such notice. Also, if you wish to make amends you will require to contact Vistara Customer Service and request them to make changes to your booking as per your updated schedule.

Q: Is Vistara an economical flight option ?

When compared to other budget air carriers in India, Vistara comes out as an expensive option for domestic travel. However, if you are looking for premium travel experience and do not spending a little extra for luxury then Vistara can be a great choice for domestic travel.

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