Novotel Kuala Lumpur is a centrally located property with easy access to major attractions. The staff is friendly and attentive, providing excellent service. The breakfast buffet offers decent options, but vegetarian choices are limited. The rooms are clean and well-maintained, but some guests found them to be small. The property is connected to the Pavilion Mall, making shopping convenient. The pool is small, but the gym is well-equipped. Overall, Novotel KL is a good value for money property with a great location.