Booked دوم هيمالايا هوتل on 01 march and reached there on 19th as planned to be told that my booking cannot be accommodated because of difference in normal rate of rooms offered by دوم هيمالايا هوتل and offer at which I had booked. The issue took almost two hours to be sorted out by MakeMyTrip after 36 hours of journey which was really pathetic. The دوم هيمالايا هوتل could have taken endeavors to either cancel or contact the middle men company or company and inform them of their decision. They should not have waited for customers to arrive and then inform that rooms can be booked after additional payment. During the above period دوم هيمالايا هوتل manager was courteous and there was no I'll feelings. Company should have also confirmed the booking with دوم هيمالايا هوتل before confirming the customer that booking has been accepted. Everyone was sleeping for 18 days. Room offered was decent and large with hit kettle, wardrobe, satellite TV connection and packaged drinking water. Washroom was good, clean although could have done with some more lightening. Breakfast good variety and quality although refilling after 9 am was slow. The دوم هيمالايا هوتل has a good team of chef who can prepare variety of food. The دوم هيمالايا هوتل even offers free coffee 24 hours from machine installed in lobby. Location- centrally located in Thamel and easily accessible. Tour arrangements was the part which actually disappointed me for two reasons it was way costly than other options available locally. I being outsider was not familiar with location of sights which was recommended by tour operator. He planned a tour of 3 places on Holi, mainly Sarang, Bhaktpur and Nagarkot. I was scared of managing 3 places because of Rouge Kathmandu traffic, buy being Holi he could have added Changu Narayan as well which was just 6 kms from Bhaktpur. I had to waste about 3 hours next day to visit Changu. Plus same three destination available by local travel agents for more price and online by Nepalvehiclerental for about less price where in I was charged more than that. Mr Raj insisted that they provided compact SUV wherein online one was providing a sedan. So what does customer needs, to think about his interests as well and not fleece. Above done Mr Raj was very friendly in his approach and accepted my feedback graciously and even provided me discount during my checkout for Airport drop. Just general tip for friends to hire a bike and go Around if you have GPS and can drive and are ready to face Kathmandu pollution else stick with travel agencies. I would certainly recommend this دوم هيمالايا هوتل and would thanks to Mr. Deepak for his professional approach while dealing with me and company as well.
