The Cleanliness of the properties was generally good, with some exceptions where guests found dust or ants. The Location of the properties was convenient for restaurants, bars, shops, and nearby beaches, but some guests found it inconvenient to not be within walking distance of these amenities. The Amenities of the properties were modern, stylish, and comfortable, with well-presented rooms, spacious lounges, and amazing pools. However, some guests found the facilities basic and lacking in certain items such as towels, toiletries, and kitchen equipment. The Check-in Experience varied, with some guests having easy and efficient check-ins, while others had to collect keys from the office and found the staff unprofessional, rude, and unhelpful. The Staff were generally helpful and available by phone call to organize transport and massages, but some guests found them inefficient, with poor management and service.
Cleanliness
The property was exceptionally clean and well presented. Housekeeping service was good and efficient. The rooms, bathrooms, and living areas were spotless and tidy. The towels and linens were fresh and smelled nice. The villa was well-maintained and free of any dust or dirt. Overall, guests were impressed with the high level of cleanliness and hygiene maintained at the property.
Location
The property's location was convenient and easily accessible. It was close to town, restaurants, bars, and shops. The Laguna area and nearby beaches were easily reachable. However, some guests found the location a bit inconvenient as it was not within walking distance of the beach or tourist streets. Overall, guests appreciated the property's location for its convenience and accessibility.
Amenities
The property had all the necessary amenities for a comfortable stay. The rooms were spacious and well-furnished with modern and stylish decor. The pools were amazing with stunning outdoor space. The kitchen was equipped with all cooking equipment. However, some guests felt that the property lacked some basic amenities such as a toaster, hooks for towels, and tea/coffee supplies. Overall, guests were satisfied with the amenities provided at the property.
Check-in Experience
Some guests had a poor check-in experience at the property. They had to collect the key from the office, and the staff there had no idea or explanation about the villa. Some guests had to call the management to sort out issues with wifi, air conditioning, and toiletries. Some guests also felt that the lady who met them did not do a good job and did not show them the features of the villa upon arrival. Overall, some guests had a negative check-in experience at the property.
Staff
Some guests had mixed experiences with the staff at the property. While some found them helpful and accommodating, others found them rude and unprofessional. Some guests had difficulty contacting the staff and getting their issues resolved. Overall, guests had a mixed experience with the staff at the property.
