Blackhome Innsbruck City East

Location of the property was convenient for most guests, with easy access to public transport and the city center. However, some guests reported issues with the surrounding area and noise levels. Cleanliness was a mixed bag, with some guests reporting dirty rooms and inadequate toiletries. Check-in Experience was generally smooth and efficient, with most guests appreciating the contactless check-in process. However, some guests reported issues with key dispensers and confusing instructions. Room facilities were generally good, with well-equipped kitchens and comfortable beds. However, some guests reported issues with broken appliances and inadequate heating. Value for money was generally considered good, with most guests appreciating the affordable prices and good facilities. However, some guests reported issues with the overall maintenance and upkeep of the property.

• Location

  The property's location was a highlight for many guests, with its proximity to public transportation, city center, and sports venues. Some guests appreciated being away from the busy areas but still within walking distance. However, a few guests mentioned that the property was located in a bad part of town and felt unsafe.

• Cleanliness

  Cleanliness was a highlight for some guests, with the property being described as modern, stylish, and well-maintained. However, a few guests mentioned that the kitchen and bathroom were not clean, and some stains were present in the shower room. Some guests also mentioned that the curtains and certain areas of the room were not properly maintained.

• Check-in Experience

  The contactless self-check-in system was a highlight for some guests, with the process being described as efficient and interesting. However, a few guests mentioned that the check-in instructions were not sent, and they had to call for help. Some guests also mentioned that the key dispenser was faulty, and they had issues with getting the key card.

• Room

  The rooms were a highlight for some guests, with their thoughtful design and compactness being appreciated. Some guests also mentioned that the rooms were spacious, well-furnished, and had all the necessary amenities. However, a few guests mentioned that the room was too hot, and they could not control the temperature. Some guests also mentioned that the couch was not suitable for tall people, and the armchair was not comfortable for sleeping.

• Value for money

  Value for money was a highlight for some guests, with the property being described as affordable and providing all the necessary facilities without hurting the pocket. However, a few guests mentioned that the breakfast was expensive for the little food provided, and the parking facility should be complimentary.