Serhs Natal Grand Hotel & Resort

andrezza.family_with_childrenOct 26, 2024

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3.0

Staff need more training.

alex.familyAug 02, 2024

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5.0

Sehrs surprised me in a good way for its structure, friendly staff, cleanliness and great food. It was a great experience and I'll definitely recomend!

Family Vacay

james.Jul 29, 2024

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5.0

Awesome stay, the staff are very attentive, and helpful. Any problems we had were addressed and handled quickly.

bernal.May 28, 2024

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3.0

The property was just fine, but food was fatal.

julie.Apr 29, 2024

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3.0

M

otavio.Dec 17, 2023

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3.0

Hotel outdated

aderson.familyJul 15, 2023

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2.0

The property is well located with a great view. However, at arrival, I found out the two rooms were not placed together as requested during the reservation. Hotel staff had to fix the rooms locations, but took 4 hours to get it resolved. Área where rooms were located was under renovation and one of the rooms had no hot water in the showers and the other room had a cracked window and poorly maintained window.

busola.May 02, 2023

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5.0

The staff and service is excellent. The facilities is quiet older than the pictures online. The view to the sea is perfect!

kevin.partnerMar 28, 2023

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2.0

The property is old and outdated. The room and bathroom were not clean. The hotel staff was not very helpful. We did not stay the night. We left within 2 hours of checking in.

andrew c.Mar 11, 2023

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5.0

I was probably the only American at the property at the time but I was definitely the only person of color there. The staff was great to me and made me feel welcome. The bar staff was really great! The bartender Robson was super! He made the best cocktails! Overall my stay was outstanding. The food was always good and the drinks were always right!

Vacation

james.Feb 16, 2023

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5.0

It is an awesome resort. Many excellent restaurants. Staff is very friendly. However they need more English speakers.

A hotel for all seasons!

marc.Dec 20, 2022

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5.0

The hotel is being renovated partially but the work done is not interfering with the excellent manner in which the hotel is being run, and the excellent care and attention given to the client!

hebert.Dec 10, 2022

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4.0

A good place to go with family and friends

shuming.familyNov 21, 2022

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4.0

I like the location of the hotel, facing to the beach.

marcela.family_with_childrenJul 21, 2022

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1.0

NOT a 5 star hotel.

cristina.familyJun 25, 2022

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3.0

Café da manhã é bom. Os funcionários são atenciosos. Porém as facilidades do hotel não são tão boas assim. A comida servida também deixa a desejar. Com certeza o hotel não pode mais ser considerado 5 estrelas.

cristian r.family_with_childrenJun 20, 2022

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5.0

We got ti stay at the presidencail suite and it was prety amazing. The views of Ponta Negra beach are supern and tge room one of a kind for sure. I'll definitely be coming back on my next trip to Natal.

Glass door in the toilets and shower (no privacy)

roseli.Jan 31, 2022

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3.0

The pictures of the room were not showing that the toilet has a glass door (90% area transparent). So, everybody can see you in your private moment at the toilet as well as the shower, this same glass door runs to the toilet. It was totally uncomfortable for me to share this with my mother. We stay at the room number 341D. Please show people the truth, real pictures 360 degrees for not having surprises like us.

dzmitry.partnerJan 21, 2022

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5.0

Overall it was a pleasant experience. The hotel is located in a quiet area where you would only hear the sea. There is a combined cycle and walking path just outside. The area is somewhat windy and the sea is never calm, so you would need to go elsewhere to swim. The staff was helpful. The breakfast was alright. Tapiocas were the highlight with a lot of people queuing for them. There is a newly introduced electronic system for ordering services, which was functioning most of the time. The hotel could use some renovation though. Bathroom in particular needs a bit love.

farid.familyNov 15, 2021

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4.0

O hotel está em boas condições e a localização é excelente.