GLOBALSTAY. Maple Leaf Square

shannon.Nov 26, 2024

Verified review powered by

4.0

The property was close to the venue we were there for and the views from the property were beautiful. The check in process was a nightmare. Communication with the main # was difficult and then the onsite rep spoke no English which made it very difficult, especially when we ran into issues with security in the building.

Excellent experience

keith.Nov 22, 2024

Verified review powered by

4.0

This is not a traditional hotel experience, so you know. You have to jump through some hoops to check in and get your room key, then navigate your way in the building, up the elevator and to your room. The instructions from Globalstay give you the basics but there are some things you have to figure out yourself. With that said the overall experience was excellent. I experienced none of the issues other reviewers talked about. The room was beautiful, modern and upscale. It was in the middle of everything Toronto has to offer. You would pay at least twice as much to get a similar hotel room. It was also spotless and fully stocked with sheets, towels, toiletries, etc. Globalstay customer service was awesome. Any text or email was responded to within 3 to 5 minutes and most times within 30 seconds to one minute.

women's show

michele.Nov 11, 2024

Verified review powered by

4.0

The livingroom 'loveseat' was very small and uncomfortable; the tv was VERY confusing to use and should have had instructions with 2 controlers. there was no plug in the bathtub after a long tradeshow I was hoping to soak... great location overall a good stay and I'd book again

Never will I use GlobalStay again.

verified t.Oct 28, 2024

Verified review powered by

1.0

GLOBALSTAY informed me the day before that they are moving us to another location. The building was an additional 1km further making it difficult for one of our guests who has mobility issues. The company did not care and made no effort to compensate us for the displacement (nor meeting their end of the contract). I highly recommend not booking with this company as they do not honour their end of the bargain.

robert.Oct 25, 2024

Verified review powered by

4.0

Stayed in apartment for 4 nights in late September, 2024. Positives included: Location. Short walk to convention center, apartment is compact, but has adequate space, grocery store around the corner, close to sports arena. Negatives: Does not have coffee pot; noisy ventilation system; toilet requires that one take lid off tank to reset valve ~ every 4 flushes; remote for TV did not work and I finally figured out how to use my iphone as remote; bed is very......firm and pillows are also of low quality and very firm. Apartment needs some love and attention.

alene g.Sep 27, 2024

Verified review powered by

4.0

I was traveling to Toronto for a conference and this property was in a great location - close to Union station and the conference center. The apartment itself was overall comfortable and was sufficient for the two days I was there. However, in the main bedroom, the wallpaper is peeling off. The microwave door handle was broken and the microwave did not work. Also, the check-in process was not ideal. You HAVE to follow someone into the elevators to get the elevators to work, as you need to key fob to operate the elevators and you don't get the key fob until you enter the room. This was a bit of a problem as my flight was delayed and I got to the property pretty late, so I had to wait for a bit for someone to come into the elevator so I could get to my room. One last thing, the locking instructions for the door that I was originally provided were incorrect so I had to contact the company to get locking instructions. Pros: the company was excellent at communication and were quick to respond when I contacted them.

scott.familySep 26, 2024

Verified review powered by

4.0

Loved the view

Nice place but needs updates.

brian.Aug 28, 2024

Verified review powered by

4.0

Nice apartment in a great location. The unit had a great view bur could use some updating. The wood floor has some damage that needs some repair. The AC was loced at a warm 25.5 celcius ( about 78 F). It was very humis outside so being able to cool the unit would have been nice. The toilet tank takes a long time to refill, so you have to wait several minutes between flushes.

Great room if patient

verified t.Aug 11, 2024

Verified review powered by

3.0

The room itself was great. Check in experience was very frustrating, and the limited elevators can present a challenge.

tracey.partnerAug 06, 2024

Verified review powered by

1.0

One of the worst stays! First, it is difficult to get through to anyone when calling. Showed up and a/c didn’t work and spent entire time on phone trying to get someone to help and nobody could help. Told them just get us a fan and they couldn't even do that! We were almost late for our show from trying to get someone to deal with the issue. Bedroom window knob was broke off so couldn’t open window. Ceiling in room was peeling off, headboard of bed was filthy. Kitchen floor was apart in places. I will NEVER book with Globalstay again for the fact that they couldn’t even deal with our main issue. When you pay that much for a 18 hour stay, it should at least be comfortable...what a disgrace!!!

justin.Aug 04, 2024

Verified review powered by

3.0

There was no wiggle Room to check in early by even an hour and there were not enough toiletries for the length of the stay for both bathrooms. The remote for the TV did not work so we had to buy our own batteries to make the TV work. The one bathroom light burnt out and there was nothing to replace it with.

dan.family_with_childrenJun 25, 2024

Verified review powered by

3.0

Wasn’t aware I was going to be as high up as I was

alun.Jun 21, 2024

Verified review powered by

4.0

Positives: The apartment was in a brilliant location for access to the waterfront and the subway. Negatives: Internet would keep dropping if not in main sitting area, apartment was clean and tidy, but could do with some touch up As i only used the apartment to sleep in then would recommend to anyone for the location and ease of access to the city. Would definitely stay there again

shavonne.familyJun 18, 2024

Verified review powered by

4.0

Location was great. Property needed some maintenance.

Set aside a lot of time to get checked on.

jay.Jun 11, 2024

Verified review powered by

3.0

Getting a key was really poor, the room was clean but really basic, I wouldn’t stay here again. Also had to email a phot of myself and a picture of myself with ID which I think is a bad business practice.

verified t.Jun 03, 2024

Verified review powered by

3.0

The carpets were very dated and dirty - should be replaced. The blinds in the kitchen were also very soiled. Quick chat with the cleaning company would help.

darrin.friendsMay 27, 2024

Verified review powered by

5.0

Perfect walking distance for everything downtown

Illegal subletting?

saheel.May 26, 2024

Verified review powered by

2.0

Very weird experience. The owner showed up in the morning knocking on the door saying we weren't supposed to be there. She then called someone and there was yelling on the phone. Apparently someone was renting the unit and was subletting it without approval. We had to go to a conference, and the owner stayed at the apartment without us, and all of our stuff was still there. That day I got a bunch of missed phone calls from someone (I'm assuming the person who was subletting). When I called back, they just hung up on me. Globalstay provided no discounts for the disruption.

gurlal.May 24, 2024

Verified review powered by

1.0

Very bad experience, never again in my life

lawrence.partnerMay 22, 2024

Verified review powered by

4.0

Beautiful apartment! Great view of Toronto. No kitchen towels or kitchen sponges to clean dishes. Also dishwasher didn't work.