Review Of Utkarsh Vilas

Poor Stay

Rated 2.0 by Annu Raman . Family Traveller . Dec 26, 2023

Very bad parking facilities. Outside people are parking and no cctv camera. Had to wait for more than 2hrs. No brkfst. Rooms are good but no water facilities. Charges too much but facilities bad. Electricity was good but water supply bad.

Do not book thus hoter

Rated 3.0 by Pearl Chavan . Family Traveller . May 24, 2023

The property is well placed from taj. However, gives you a bhootiya experience. Ac doesn't work, and there is no change of room provided. The dining option is not available due to shortage of staff and things on the menu are all together out of the menu.

Old unmaintained property.

Rated 1.0 by Aishwarya Nagpal . Family Traveller . Feb 26, 2023

Very dusty rooms and property is unmaintained. Does not look anything like the pictures. No hot water till 7 am. No breakfast till 8:30 am. No food service available in the night. Ac flaps broken, stained unwashed curtains and the room has an old smell. Food is also very average with very less options available. Pool doesn't even have water filled in it, why to show misleading pictures. Parking space also too small.

Poor Stay

Rated 2.0 by pradeep kumar panigrahi . Feb 16, 2023

No staff bad breakfast rooms were dirty and smelling furnitures dirty

Not up to the mark

Rated 2.0 by Vaishali Mishra . Jan 06, 2023

Property was not clean, there was no wifi at room. Breakfast was also not good

Worst hotel

Rated 1.0 by mohd akram . Business Traveller . Feb 09, 2020

Worst hotel in Agra, this is not 3 star property only half star, no security guard and hotel staff is also limited. Room lock are broken. Switchboards are broken.

Worth staying

Rated 5.0 by Irfan Ahmad Kidwai . Couple Traveller . Dec 31, 2019

It's good hotel, services, food and ambience is good.

Terrible stay

Rated 1.0 by Gaurav Rajput . Family Traveller . Apr 22, 2019

Poor, pool was dirty. Beds are uncomfortable. Room lock was broken Bathroom shower not working and tap was broken. Tea kettle was expensive and taste was horrible.

Good Stay

Rated 4.0 by Asif . Jul 29, 2018

I stayed at Utkarsh Vilas Agra, for thre days and I think I had a great value for money holiday. I experienced luxury at an affordable cost and that's the USP of this hotel.

Not recommended

Rated 1.0 by Harshita William . Jul 22, 2018

We had booked two rooms for our weekend getaway. One room allotted to us had major issues. No television, phone was not working, the shower in the bathroom was not working. We had to wait for almost an hour to get water. We requested them to change our room and that took 1.5 hours despite having number of rooms vacant. the next day we requested for late check out early in the morning, but our request was absurdly declined, saying they have a booking of group which needs to be entertained. overall we didn't enjoy our stay at utkarsh villa. The room service really needs to speed up.
The room service was next to no. It was very slow, they showed no interest in customer satisfaction. We had many issues with the room allotted to us, however we were upgraded to new room, but that took almost 1.5 hours.

Services are poor

Rated 2.0 by shweta jaiswal . Jul 07, 2018

An air-conditioner was not working. Only in room it is working but no cooling was there. Outside of the room in lobby, dinning hall area feel same as outside of the hotel. Services are very poor. Very less staff in hotel.

Great location, value for money

Rated 4.0 by Manoj . Group Traveller . May 05, 2018

Nice place, good rooms, very large size, food service needs improvement. Swimming pool. Clean bathrooms

Most pathetic service

Rated 2.0 by Amit . Family Traveller . Apr 29, 2018

This hotel location is good but services are pethatic. If you required a water then you should wait at least for 30-40 mins & max time you have to remind them again & again. In food don’t see menu maximum items you ask for have been discontinued. Pathetic

Bad experience .

Rated 2.0 by Prashant . Family Traveller . Mar 14, 2018

Staff was so rude . We will have to follow up for small things again and again . Like water bottle . And extra bed . Breakfast was normal .

The room service was slow, could have been better.

Rated 4.0 by shivangi malhotra . Family Traveller . Dec 28, 2017

The room service was a little slow, had to call a couple of times for water in room. Rest the stay was good, not expensive. The pool was not clean and not functional, which shouldn't have happened. The window of my room was broken. Though I didn't care as it was a one night stay and the prices I paid were cheap.

Bad stay at Utkarsh villas

Rated 2.0 by Rohit . Family Traveller . Dec 27, 2017

The upkeep of the hotel is bad and our request for water bottles went unattended for hours till we went down to reception and spoke to them. Breakfast too limited. There was also a dead rat under TV Cabinet. Overall, not a good experience.

Wasted my Money

Rated 1.0 by PRADEEP NAYAR . Family Traveller . Dec 26, 2017

Most Pathetic Hotel. Entire staff is Rude. Requested for a water Bottle in the room and it took two hours after speaking to the Duty Officer. TV not functional and Hotel has no idea. Food was Bad. Wastage of Money !. Towels are stinking !. Bed sheet are torn.

Very poor staff service.

Rated 1.0 by Ankit . Group Traveller . Dec 17, 2017

Room was not well managed and facilities were quite slow. The amenities of the hotel are not at all equipped ... Only the lobby part looks good else the hotel rooms are pathetic

Rubbish experience. Will never stay there again.

Rated 2.0 by Amod Apte . Family Traveller . Nov 13, 2017

Checked in at around 4 pm 11th Nov. From outside, the hotel looks good. Lobby is also impressive. These guys spray cheap freshners in rooms, which is a riot. Bathroom doors not closing, shower knob rusted, TV not working, no WiFi except in reception, overcharging for everything, including Rs 150/- for a bottle of water where MRP Rs 40/- is printed on the bottle. Most of the time, there is no one at reception, service staff has the most arrogant and laid back attitude. I have been in the hospitality industry for 33 years but this was the worst experience I have ever had. MMT should warn travellers about this hotel and for sure, I will never stay there. Very very sorry experience and this hotel has the cheek to charge a premium for the rooms as well as in their restaurant. It took them 10 minutes to decide whether they would be able to give us a bowl of yogurt (Dahi). We ordered for Aloo Gobi, the most standard dish where you cannot go wrong. When it arrived at the table, we saw the gobi was spoilt and had the black patches of fungal growth. Absolutely 3rd rate hotel and thorough disappointment.

Services need a lot of improvement ..

Rated 2.0 by Himanshu Gupta . Family Traveller . Nov 12, 2017

Basic amenities like dental kit, shaving kit, shower cap missing. I was told hotel does not provide these basic things .. No hot water available after 11 am ... No ventilation for bathrooms ... Was highly disappointed with the buffet breakfast ... No options available