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Review Of Central Hill Resort (Near MG Marg)0123401234

Vishal Gaon, Gangtok | 6 minutes walk to MG Marg Market | 26.4 km drive to Pakyong Airport (PYG)

    User Ratings & Reviews

    Important information that you need to know before you book!

    • All
    • COUPLE
    • FAMILY
    • BUSINESS
    • GROUP
    • SOLO
    3.2

    Good

    518 User Reviews and 669 Ratings

    Location4.1

    Cleanliness3.6

    Room3.6

    Food3.3

    Value for Money3.6

    Hospitality3.5

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    Guest Reviews

    Nice and accessible hotel

    Rated 4.0 by Mohammad Muzahir . Family Traveller . Dec 26, 2024

    It’s good and comfortable stay. Lift is there. Well mannered and well behaved staff. Few minutes to mg marg

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    Poor Stay

    Rated 2.0 by Sandip Biswas . Family Traveller . Dec 15, 2024

    Very horrible experience with this hotel. The rooms quality was very poor, and those were not fully clean, the bed sheet and pillow were fully rushed. The hotel staffs are not professional. Don't prefer this hotel if you are traveling with family.

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    A holiday well enjoyed.

    Rated 5.0 by Graham Jones . Group Traveller . Nov 27, 2024

    A wonderful experience, staff was very courteous and respectful and the hotel was well maintained. A good stay vacation

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    Central Hill Resort (Near MG Marg) has replied on Nov 28, 2024

    Thank you for your kind words! We're thrilled to hear you had a wonderful stay and enjoyed our courteous staff and well-maintained facilities. We hope to welcome you back for another memorable visit to Gangtok! Read more

    Terrible Stay

    Rated 1.0 by Bapi Molla . Solo Traveller . Nov 15, 2024

    Very poor service, no tv channel/connection, almost all time no wifi connection, lift not working but 8 had to stay 4th floor

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    All's well that ends well

    Rated 4.0 by Rintu Chakraborty . Group Traveller . Nov 11, 2024

    Some rooms had problems with hot water, other than that everything was fine. The room service was good, the ambiance and the service was amazing.

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    Central Hill Resort (Near MG Marg) has replied on Nov 16, 2024

    "Dear Guest, thank you for your kind words and for highlighting the good room service, ambiance, and overall experience. We apologize for the inconvenience with the hot water in some rooms and appreciate your understanding. Your feedback helps us improve, and we’ll ensure this is... Read more

    Poor Stay

    Rated 2.0 by Tsewang Rinzing . Oct 10, 2024

    Bed sheet. Cushion are in bad condition. Not respect for customer.

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    Central Hill Resort (Near MG Marg) has replied on Oct 15, 2024

    Thank you for your feedback. We are sorry to hear that you faced issues during your stay. We maintain high standards of cleanliness and comfort, and any concerns with bedding are addressed immediately upon notification. We regret that this issue was not brought to our attention e... Read more

    Worst nightmare

    Rated 1.0 by Dawa Sangay . Couple Traveller . Sep 19, 2024

    I booked the room for 15 until 19, i arrived at the hotel around 9, i waited for someone to help me check in but all the staff were busy playing games at phone, totally ignored, i booked for super deluxe but they provided me with the deluxe room although we managed to stay there, restaurant were closed, that means no food, no bottle of water for the guest, there were ants in the room, they don’t bother to clean the room as well. I came from mg mark around 10 pm next day the door was closed, my wife gently tried to open the door but one of the staff aggressively told us what are you doing & start abusing us. After that i didn’t feel safe to stay there. I would not recommend if you’re traveling with your family or friends. Morning staff were nice but the night shift staff i felt scared to stay there. Very unprofessional, please look after this matter asap. Thanks.

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    Worst wifi no cleaniless no phone network

    Rated 1.0 by Ayush Raj . Family Traveller . Jun 17, 2024

    Worst wifi is here even your sim networks doesn't works cleaniless is really bad washrooms are dirty washroom gates are weak gets open even when its locked

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    Central Hill Resort (Near MG Marg) has replied on Jul 02, 2024

    Dear Ayush Raj, We apologize for the inconvenience caused by the WiFi and cleanliness issues during your stay. Your feedback is crucial, and we are taking immediate steps to improve our WiFi connectivity and ensure better cleanliness standards in our washrooms. Please accept o... Read more

    worst exp

    Rated 1.0 by Sunny Sourabh . Family Traveller . Jun 09, 2024

    we booked 2 rooms for 3 night stay. Once we arrived we found that in one room tv was not available and in another room tv was not working. After informing in the reception they didn't respond well. Staff behaviour in reception was rude. We also had breakfast and the quality of food was worse at the high price. On that price we can have good breakfast outside. One terrible incident we faced during checkout. A hotel staff in reception ( a teenage or 22-23 years old) misbehaved. He was saying that customer doesn't matter to me. He was saying that this area (gangtok, sikkim) is our place, our state. you all are outsiders. His behaviour was like he will trouble us by gathering his people. For him there is no importance of customer. We booked this hotel thinking for goodness but our experience was just opposite our expectations.

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    Central Hill Resort (Near MG Marg) has replied on Jul 02, 2024

    Dear Sunny Sourabh, We deeply regret the experience you had during your recent stay with us. Your feedback about the TV issues, breakfast quality, and staff behavior at reception is concerning and not reflective of our standards. Please accept our sincerest apologies for the i... Read more

    Terrible Stay

    Rated 1.0 by Fatima Murtaza . Family Traveller . May 10, 2024

    Hotel is just opposite as shown in picture. Room is very small and horrible. No hot water facility in bathroom. Poor service. Will never recommend anyone here. Horrible experience

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    Central Hill Resort (Near MG Marg) has replied on Jul 02, 2024

    Dear Fatima Murtaza, We apologize for not meeting your expectations during your recent stay with us. We regret any inconvenience caused regarding the room size, hot water facility, and service standards. Your feedback is valuable, and we are taking immediate steps to address t... Read more

    Good sta

    Rated 3.0 by Rajeev kumar Ranjan . Group Traveller . May 07, 2024

    Hotel located at good place. Very good view from terrace. But food was avarage taste. Little cleaning lack but ok ok. Staffs were cooperative.

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    Central Hill Resort (Near MG Marg) has replied on Jul 02, 2024

    Dear Rajeev kumar Ranjan Thank you for your valuable feedback. We're pleased to hear you enjoyed our hotel's location and terrace view. We apologize for any shortcomings in food taste and cleanliness. Your comments have been noted, and we will strive to improve. We look forwar... Read more

    Good

    Rated 4.0 by Mahadev Undriya . Family Traveller . Apr 26, 2024

    The location was too good, walking distance from m g marg. Overall hotel maintenance was good.

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    Central Hill Resort (Near MG Marg) has replied on Jul 02, 2024

    Dear Mahadev Undriya, Thank you for sharing your experience with us. We're delighted to know that you appreciated our prime location near M G Marg and found our hotel well-maintained. It was a pleasure hosting you, and we look forward to welcoming you back soon. Best regard... Read more

    Not satisfied

    Rated 1.0 by Sukhwinder Singh . Family Traveller . Apr 16, 2024

    Hotel room service is not good in room not tv and fan also fall on face while sleeping parking also problem all over not good

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    Central Hill Resort (Near MG Marg) has replied on Jul 02, 2024

    Dear Sukhwinder Singh, Thank you for your feedback. We're sorry to hear about the issues you faced during your stay. We take your comments seriously and will address the concerns regarding room service, TV, fan, and parking immediately. We hope to have the opportunity to serve... Read more

    Average Stay

    Rated 3.0 by Koushik Sen . Apr 10, 2024

    Blanket was dirty. House keeping staffs are rude. Receptionist is new and amateur. No manager or receptionist after 6 pm. Some of the staffs are non professional. Rooms are dirty. Washroom fitting are not good. Most importantly no water in the hotel. Head office helpdesk is rude and ill-mannered.

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    Central Hill Resort (Near MG Marg) has replied on Jul 02, 2024

    Dear Koushik Sen, Thank you for your feedback. We sincerely apologize for the inconveniences you experienced. We take these concerns seriously and are addressing them immediately with our housekeeping and staff training. Your comfort is our priority, and we hope to provide a m... Read more

    Poor Stay

    Rated 2.0 by Rohan Majumder . Family Traveller . Apr 02, 2024

    Washroom was not proper. Sometimes the taps are lack of water. Flash in the latrin was not working. Washroom experience was terrible.

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    Central Hill Resort (Near MG Marg) has replied on Jul 02, 2024

    Dear Rohan Majumder, Thank you for your feedback. We apologize for the issues you encountered with the washroom. Please be assured that we are taking immediate steps to rectify these problems. Your comfort is important to us, and we hope to provide a better experience on your ... Read more

    Value for money stay with family in gantok

    Rated 4.0 by Snehashis Koley . Family Traveller . Mar 21, 2024

    Staff behaviour is very good very caring. Definitely stay agin with family. Location is very good near to mg marg

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    Central Hill Resort (Near MG Marg) has replied on Jul 02, 2024

    Dear Snehashis Koley, Thank you for your kind words! We're thrilled to hear that you enjoyed your stay and found our staff caring and the location convenient. We look forward to welcoming you and your family again. Best regards, Anisha Read more

    Poor experience

    Rated 1.0 by Noor Alam . Business Traveller . Feb 05, 2024

    Pathetic experience no wifi, no tv working, no geyser working, no water in night, food quality is also very poor

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    Central Hill Resort (Near MG Marg) has replied on Jul 02, 2024

    Dear Noor Alam, We apologize for the inconveniences you faced during your stay. Your feedback is invaluable, and we're committed to improving our services. We hope to have the opportunity to serve you better in the future. Best regards, Anisha Read more

    Terrible Stay

    Rated 1.0 by AVINASH SEKHAR JHA . Jan 01, 2024

    Worst experience ever. My customer could not even stay there for more than 2 hrs. They got terrible support from hotel. The room was dirty, the washroom was not maintained. They are demanding refund as they stayed in another hotel.

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    Central Hill Resort (Near MG Marg) has replied on Aug 17, 2024

    Dear AVINASH SEKHAR, We’re truly sorry to hear about your recent experience and regret that we did not meet your expectations. Cleanliness and guest satisfaction are top priorities for us. We are addressing your concerns with our team to prevent future issues. Please contact u... Read more

    Super deluxe room

    Rated 3.0 by Tripti TB . Family Traveller . Dec 11, 2023

    Location is good, super deluxe is good for 2 peoples not 3. Peoples. It is small. Otherwise everything i=

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    Central Hill Resort (Near MG Marg) has replied on Aug 17, 2024

    Dear Tripti , Thank you for your feedback. We’re pleased you liked the location and the Super Deluxe room. We appreciate your input on room size and will consider it for future improvements. We hope to welcome you back and provide an even better experience. Best regards, A... Read more

    Poor Stay

    Rated 2.0 by Faiyaz Mamsa . Couple Traveller . Dec 10, 2023

    The only good about the hotel is that hotel is clean apart from that nothing is good. No room service, pathetic food, and same breakfast everyday with only 2 to 3 items. I have never seen a hotel without a room service facility.

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    Central Hill Resort (Near MG Marg) has replied on Aug 17, 2024

    Dear Faiyaz Mamsa, Thank you for your feedback. We’re glad to hear you found our hotel clean. We regret that other aspects of your stay did not meet your expectations. We are reviewing our room service and breakfast offerings to improve our guest experience. Your input is inva... Read more

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