Review Of Golden Crescent Resort & Spa, Gangtok

Excellent Stay

Rated 5.0 by SOUVIK BASU . Family Traveller . Oct 10, 2024

The hotel is good, fooding, staffs all good but communication from the hotel to anywhere is very difficult, taxi wala does not know the location and every time needs to call hotel and got the actual direction

Average Stay

Rated 3.0 by Malika Subba . Sep 22, 2024

Stay was not bad but i was expecting better than what i experienced. Rooms were different as shown in the pictures. Hope next time will be a great experience. Done.

Good Stay

Rated 4.0 by Pushkar Raj Verma . Family Traveller . Aug 23, 2024

Hotel, services & teams working there are very good. But the main thing was maintenance. Hotel is not maintained. They have to focus on this. Overall stay was good.

Terrible Stay

Rated 1.0 by Durga Pattanayak . Family Traveller . Jun 11, 2024

A liar organisation, denied my reservation at very last minute considering i booked the hotel with full payment on the day of my booking

Excellent Stay

Rated 5.0 by VIVEK CHAUHAN . Family Traveller . Jun 06, 2024

all was good... location, hospitality, staff. rooms are well maintained and clean.....

Excellent Stay

Rated 5.0 by Mushtaque Ansari . Couple Traveller . Jun 04, 2024

location good, Food excellent,room very comfortable, staff well mannered and we got excellent hospitality

Average Stay

Rated 3.0 by srikanth mathrubootham . May 26, 2024

House keeping needs to be improved. 4

Terrible Stay

Rated 1.0 by Prashanth S Ankad . Family Traveller . May 25, 2024

Maintenance of the hotel isn't good. Its not clean enough. And there no food variety and the quality was also bad. Service was ok

Extremely unprofessional staff, lack of amenities

Rated 1.0 by Vanshika Khetrapal . Group Traveller . May 19, 2024

The staff is so rude and comes up with their tagline “we’re out of stock” on basic amenities like toothpaste, towels etc. The hotel is poorly kept and even hosts parties with drunk people, not safe for families

Average Stay

Rated 3.0 by ABHILASH NATARAJ . Family Traveller . May 17, 2024

Hotel is an old one. Elevators are very one as well the property. Ther were lot of cockroaches and spiders in the room and bathrooms. Gud thing is spacious rooms. I wud recommend the management to look into renovating few things especially the interiors. Otherwise the food was gud and staff were polite.

Good Stay

Rated 4.0 by Ronak Salot . Family Traveller . May 05, 2024

Location is amazing little away from mg road, food called for alacrte was nice but breafast buffet was less option, kids area is not thr, rooms cleaning and service needs more focus,

Average experience could be better

Rated 3.0 by Bhaskar Choudhury . Family Traveller . May 01, 2024

Food cost in cafeteria is very high. Higher than any good restaurant. Being a hotel cafeteria prices must be reasonable. Hot water available is only 2 hours in morning and 2hours in evening and when we reached around 8:30pm asked for 2 bucket hot water for 4 person in two rooms. They said sending but didn't provide. There was only 1 towel kept for two person, bucket was missing had to request and wait for that next day. Intercom was not working that reception people got to know on 2nd day when we said nobody pick up the phone in reception. For every small thing like refilling water bottle, towel, bucket, we had to climb one floor up in reception to inform the problem. It was a booking for two deluxe room for a family of 4 but rooms were allotted in two different floors. There was a girl in reception she was quite professional in behavior and action after complaining to one number we found on google otherwise other people need to learn work etiquette. More training to staffs is required that as this is a service industry and customers are paying for the service. Otherwise because people out there have in general good behavior so all staffs look friendly. There was parking space. Breakfast was average and we ours-elf had to request for refilling the food when we reached around 8:45am there was nothing left.

Terrible Stay

Rated 1.0 by Deepak Kumar . Couple Traveller . May 01, 2024

Room has very small balcony, mattress was hard. Food was of very poor quality. Staff was unprofessional.

Very happy with the service and other things

Rated 5.0 by Rakhesh Singh K . Family Traveller . Apr 04, 2024

Ours was a short stay of 3 days for a family of four. We wanted to stay in a single room, it was possible in the room provided. In two days, we visited changgu lake and witnessed the snow, we also visited 10 places in gangtok. We really enjoyed our stay in the hotel and sikkim. Location, food, amenities were very good, we are very glad to receive the exceptionally good service from the hostel staffs especially ms. Rai for arranging everything smoothly.

Poor quality of breakfast, and no hot water in hotel

Rated 3.0 by Gaurav Kumar . Family Traveller . Feb 23, 2024

Hotel location is good, room were also good, but complementary breakfast provided from hotel was very poor. Tasteless and with only few option. Very big issue with hot water, hot water option is not there in hotel.

Hot water geyser

Rated 4.0 by Salahuddin Khan . Group Traveller . Jan 28, 2024

Problem in hot water in room. Location is find-able situated in mm raisley road. Food quality is good.

Regarding our family room

Rated 4.0 by Anjan Baishya . Family Traveller . Jan 11, 2024

We stayed here for four nights, but we did not get the hot water at washroom, as they said that the geyser was not working, in such a cool weather how can one use washroom without heat water. We felt very uncomfortable for that. It should be 24hour hot water available at the washroom. We are not at-all satisfied. Paying so high room rent without hot water it is not fair in future i will not book my journey from make my trip.

Pleasent stay

Rated 5.0 by tejas jain . Couple Traveller . Jan 06, 2024

Very good hotel, nice and helpful staff. Need to increase the staff for session for good service. All about good stay with golden cresent

Poor Stay

Rated 2.0 by Joydeep Banerjee . Jan 01, 2024

The hotel needs a bit more maintenance. Rooms were little dusty. Beds were not clean, had to ask the housekeeping to clean the rooms. No soaps or others toiletries were provided. On the positive side, the staffs were helpful and did the the things as requested. 3

Good Stay

Rated 4.0 by Dona Goswami . Family Traveller . Dec 31, 2023

Staffs were very helpful and polite. The restaurant food was not good, half of the food from their menu is not available. The property is very clean and their staffs are great but it is in a offside.