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Review Of THE JACKS HILLTOP RESORT KODAI
Naidupuram, Kodaikanal | 2.7 km drive to Pine Forest
User Ratings & Reviews
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Guest Reviews
Excellent Stay
Rated 5.0 by Kumar Raja . Family Traveller . Dec 09, 2024
Stay was wonderful, very good view, very friendly staffs, this is my second stay at this resort, i saw many improvements in food, service, housekeeping, staffs behaviour this time i recommend this resort for family, food is very tasty, they have shop also inside their premises, they provided hot water all time, had good time over there
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THE JACKS HILLTOP RESORT KODAI has replied on Dec 11, 2024
Dear Kumar Raja, greetings from The Jacks Hilltop Resort Kodai! Thank you for your heartfelt 5-star review and for choosing to stay with us again. We are delighted to hear that your second visit was even more enjoyable and that you noticed and appreciated the improvements ... Read more
Rooms were not clean.
Rated 1.0 by Sharath Sharma . Family Traveller . Nov 03, 2024
Not well maintained.
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THE JACKS HILLTOP RESORT KODAI has replied on Dec 09, 2024
Dear Sharath Sharma, greetings from The Jacks Hilltop Resort Kodai! We deeply regret hearing about your dissatisfaction with the cleanliness and maintenance during your stay. Guest comfort and satisfaction are our top priorities, and we sincerely apologize for falling shor... Read more
Terrible Stay
Rated 1.0 by Ram Chandiran . Family Traveller . Oct 06, 2024
worst experience 😪. I never expected this type of place . please don't add this type of hotel. TV , food , rooms everything are bad condition. kindly don't stay this hotel
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THE JACKS HILLTOP RESORT KODAI has replied on Oct 31, 2024
Dear Ram Chandiran, Greetings from Jacks Hilltop Kodai! I sincerely apologize for the disappointing experience you had during your stay. Your feedback regarding the condition of the TV, food, and rooms is taken seriously, and we are currently addressing these issues to en... Read more
Average Stay
Rated 3.0 by Mageswari Karthick . Family Traveller . Sep 22, 2024
We booked one room but got another room on first day. Then we raised an issue and after multiple following they accept to change the room which we are booking on next day. The room was ok but it’s need to improve the hygiene especially when kids are around. Poor maintenance rooms and no house keeping service for 2 days also. Food is ok. But one good thing the person who is responsible for this, he is very polite and always helping with our queries. That’s why we can manage here for 3 days. Roads to reach this hotel is very tough one. Totally it’s an average stay.
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THE JACKS HILLTOP RESORT KODAI has replied on Oct 31, 2024
Dear Mageswari Karthick, Greetings from Jacks Hilltop Kodai! Thank you for your feedback regarding your recent stay. I apologize for the inconvenience caused by the room mix-up and the hygiene issues, especially with children in mind. Your comments about our maintenance a... Read more
Average stay for couples
Rated 3.0 by Nidhun Ashokan . Couple Traveller . Sep 20, 2024
Not up to the expectation, all are average cleanliness is ok, this room is recommended for bachelors
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THE JACKS HILLTOP RESORT KODAI has replied on Oct 31, 2024
Dear Nidhun Ashokan, Greetings from Jacks Hilltop Kodai! Thank you for sharing your thoughts on your recent stay. I apologize that we did not meet your expectations, and I appreciate your feedback regarding cleanliness and the suitability of our rooms. Your comments are v... Read more
Worth for the price
Rated 4.0 by Anas Veluthadan . Couple Traveller . Sep 04, 2024
Good for the price we have booked it for 900-bit more cleaning needed for toilets and carpets. Heaters stopped working in bw.
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THE JACKS HILLTOP RESORT KODAI has replied on Oct 31, 2024
Dear Anas Veluthadan, Greetings from Jacks Hilltop Kodai! Thank you for your feedback regarding your recent stay. We're glad to hear you found value in your booking. However, I apologize for the issues you experienced with cleanliness in the toilets and carpets, as well a... Read more
Excellent Stay
Rated 5.0 by Sachin Gangotri . Sep 04, 2024
It was a very good stay with a beautiful view. It was neat, very comfortable and very well maintained.
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THE JACKS HILLTOP RESORT KODAI has replied on Oct 31, 2024
Dear Sachin Gangotri, Greetings from Jacks Hilltop Kodai! Thank you for your wonderful review! We're delighted to hear that you had an excellent stay and enjoyed the beautiful view. It's great to know that you found everything neat, comfortable, and well maintained. Your ... Read more
Good Stay
Rated 4.0 by Subhashankar Dasgupta . Family Traveller . Aug 30, 2024
The location of the property is awesome. It's almost on the hilltop. Food is good. Rs 1000 for rooms is reasonable.
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THE JACKS HILLTOP RESORT KODAI has replied on Oct 31, 2024
Dear Subhashankar Dasgupta, Greetings from Jacks Hilltop Kodai! Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay and found our hilltop location awesome. It's great to know you liked the food and found our pricing reasonable. Your sat... Read more
Worst experience
Rated 1.0 by Venkata Ramanan . Family Traveller . Aug 12, 2024
It's simply the worst experience the rooms are not clean and all the worst equipment. The staff are money minded persons.
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THE JACKS HILLTOP RESORT KODAI has replied on Oct 31, 2024
Dear Venkata Ramanan, Greetings from Jacks Hilltop Kodai! I'm sorry to hear about your disappointing experience during your stay. Cleanliness and guest satisfaction are our top priorities, and it's concerning to learn that we fell short in these areas. Your feedback regar... Read more
Average Stay
Rated 3.0 by anandraj k . Business Traveller . Aug 06, 2024
Some room heater not working, food not worth for money better get food outside, beds are not cleaned properly, if you are solo rider need to get some relax u can try. If family book any other resort
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THE JACKS HILLTOP RESORT KODAI has replied on Oct 31, 2024
Dear Anandraj K, Greetings from Jacks Hilltop Kodai! Thank you for your feedback regarding your stay. I apologize for the issues you experienced with the room heater and cleanliness. We understand that a comfortable environment is crucial for our guests, and your comments... Read more
Excellent Stay
Rated 5.0 by Masilamani L . Couple Traveller . Jul 28, 2024
Location is the heart of this property, you don't even to visit many place to see the mist, cloud passing, here they arrange chairs to see the mist, beautiful scenic view infront of the room, yet budget one and the manager is kind person, he even allowed to check in before 3 hours when we reach hotel.
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THE JACKS HILLTOP RESORT KODAI has replied on Oct 31, 2024
Dear Masilamani L, Greetings from Jacks Hilltop Kodai! Thank you for your wonderful review! We're delighted to hear that you enjoyed the beautiful scenic views and our convenient location. It's great to know that our team's efforts to accommodate your early check-in made ... Read more
Best
Rated 4.0 by Laveen Tepan . Group Traveller . Jul 05, 2024
Property was good and cleaned, staff was very supportive, i must say it’s a pocket friendly property.
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THE JACKS HILLTOP RESORT KODAI has replied on Oct 31, 2024
Dear Laveen Tepan, Greetings from Jacks Hilltop Kodai! Thank you for your positive feedback! We’re thrilled to hear that you found our property clean and our staff supportive. It’s wonderful to know that you appreciated the value we offer. We look forward to welcoming you... Read more
Excellent Stay
Rated 5.0 by Alby Benny . Family Traveller . Jul 02, 2024
We really enjoyed the stay at this hotel. The service was amazing as they were available at all time.
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THE JACKS HILLTOP RESORT KODAI has replied on Oct 31, 2024
Dear Alby Benny, Greetings from Jacks Hilltop Kodai! Thank you for your kind words! We’re delighted to hear that you enjoyed your stay and found our service exceptional. Our team is always here to ensure our guests have a memorable experience. We hope to welcome you back soon... Read more
Worth as per budget. Highly recommended )
Rated 5.0 by Suraj Meena . Family Traveller . Jul 02, 2024
The rooms were hygienic as per the photos, staff is polite & quite helpful. Overall, the stay experience was great as per the price mentioned. Also, the scenic view from here is worth
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THE JACKS HILLTOP RESORT KODAI has replied on Jul 27, 2024
Dear suraj meena mam Thank you very much for your stay and for your review. Your review and rating really gives us energy. Awaiting your next stay at our hotel. Thank you Read more
Overall good
Rated 5.0 by Vijay Kumar . Family Traveller . Jun 24, 2024
Good place to stay for a couple of nights, view was good. Service was satisfactory. Water heater works from morning 6 to 11am only
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THE JACKS HILLTOP RESORT KODAI has replied on Oct 31, 2024
Dear Vijay Kumar, Greetings from Jacks Hilltop Kodai! Thank you for taking the time to share your feedback and for rating us 5 out of 5. We're delighted to hear that you found our hotel to be a good place for a couple of nights and that you enjoyed the beautiful views our... Read more
Not bad
Rated 3.0 by Saravanakumar Krishnan . Couple Traveller . Jun 21, 2024
Average room, good hill top view. Little distance from the city center.
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THE JACKS HILLTOP RESORT KODAI has replied on Oct 31, 2024
Dear Saravanakumar Krishnan, greetings from Jacks Hilltop Kodai! Thank you for sharing your experience. We appreciate your feedback on the average room and the beautiful hilltop view. We are constantly working to improve our services, and your comments are invaluable to us. We... Read more
Good Stay
Rated 4.0 by Rejul lal lal . Jun 02, 2024
Good staff. Good service. Friendly staffs
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THE JACKS HILLTOP RESORT KODAI has replied on Oct 31, 2024
Dear Rejul lal lal greetings from Jacks Hilltop Kodai! Thank you for sharing your positive experience. I’m glad to hear you enjoyed your stay and found our staff to be friendly and the service satisfactory. Your feedback is truly appreciated, and we look forward to welcoming y... Read more
Poor Stay
Rated 2.0 by Vijay Kannan . Family Traveller . May 19, 2024
It’s not good management… Service is very worst…if i order coffee @6am means it will reach u at 8.30…completely very worst service…..
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THE JACKS HILLTOP RESORT KODAI has replied on Oct 31, 2024
Dear Vijay Kannan greetings from Jacks Hilltop Kodai! Thank you for sharing your feedback. I sincerely apologize for the experience you had during your stay regarding the service delays. We take your comments seriously and will work on improving our management and service e... Read more
Poor Stay
Rated 2.0 by Sakthi Paramanick . Family Traveller . May 17, 2024
Rooms are good but the service is the worst, no food & we have to order by zomato, the place of the hotel is very remote and terrible to travel, no shops around and you feel like you are left alone. I would never recommend this place to any family. Very very worst experience is this hotel. All beware while booking this hotel.
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THE JACKS HILLTOP RESORT KODAI has replied on Oct 31, 2024
Dear Sakthi Paramanick greetings from Jacks Hilltop Kodai! Thank you for sharing your feedback. I’m truly sorry to hear about your experience with our service and the challenges you faced regarding food and location. We are continually working to improve our guest experienc... Read more
Average Stay
Rated 3.0 by aneesh balakrishnan . May 15, 2024
1 hot water not available 2 no complementary foods like tea or coffee etc. 3 check in and check out time should be follow as per booking conditions
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THE JACKS HILLTOP RESORT KODAI has replied on Oct 31, 2024
Dear Aneesh Balakrishnan greetings from Jacks Hilltop Kodai! Thank you for sharing your feedback. I apologize for the issues you faced regarding hot water availability and the lack of complimentary refreshments during your stay. We strive to adhere to our check-in and check... Read more