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Ballygunge, Kolkata | 19.7 km drive to Netaji Subhash Chandra Bose International Airport
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Guest Reviews
Average Stay
Rated 3.0 by Shivir yadav . Nov 29, 2024
The hotel stay was below average and disappointing. The room was extremely small and felt very cramped, making it uncomfortable to relax. The shower was not functioning properly, which was a major inconvenience during the stay. Additionally, the strict policy of not allowing outside food was frustrating, especially since the in-house dining options were limited. Overall, the experience didn’t meet basic expectations, and i wouldn’t recommend this place unless improvements are made.
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COMFOTEL has replied on Dec 02, 2024
Dear Mr Shivir yadav,Thank you for your feedback. We’re sorry to hear that your stay did not meet expectations. Your concerns about room size, shower functionality, and dining policies have been noted, and we’ll work on addressing these issues to improve the guest experience. We ... Read more
Great rooms for a quick stay
Rated 5.0 by Arunoday Gupta . Business Traveller . Oct 12, 2024
Nice, clean rooms and polite staff. I had a comfortable stay with great value for money. This place is highly recommended for a quick stay.
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COMFOTEL has replied on Nov 12, 2024
Dear Mr Arunoday Gupta , Nice, clean rooms and polite staff. I had a comfortable stay with great value for money. This place is highly recommended for a quick stay. Read more
Not upto mark
Rated 2.0 by Avinash Moonka . Couple Traveller . Jul 10, 2024
Rooms and corridors were too untidy, lights were very dim, water linkage at washroom, towels were smelling badly and many more as small complains.
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COMFOTEL has replied on Jul 15, 2024
Dear Mr Avinash Moonka, I'm extremely sorry that your experience did not match your expectations with us. It is so disheartening to See our valued guests unsatisfied with our services. Surely we will work upon your feedback to ensure a better experience in the future.We apprecia... Read more
Pleasant stay.
Rated 4.0 by rubel Hossain . Business Traveller . May 18, 2024
Good. Clean. Great staff. Quiet location. Stayed here for night and found is comfortable. Service is also good.
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COMFOTEL has replied on May 22, 2024
Dear Mr rubel Hossain, thank you for your feedback regarding your stay at our Hotel. It truly helps us to serve you better. It is always encouraging for us to learn that our guests are satisfied with our Hotel stay as it is what we strive for everyday. Read more
Terrible Stay
Rated 1.0 by KUPPA RAMACHANDRA RAO . May 31, 2023
They asked for extra amount
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COMFOTEL has replied on Sep 02, 2023
We earnestly apologize for the incident where you were charged extra. We understand that the rate was increased on account of the room up gradation as desired by you. It is regretful that this issue was misinterpreted. We want to let you know that we do not overcharge our guests ... Read more
H
Rated 1.0 by Siddh Gopal Gupta . Solo Traveller . Jul 19, 2022
Worst experience. In return to 1800 per night they have provided a small room. Bathroom is also 2. 5 ft wide. No space for bathing. No higiene. Waste of money.
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COMFOTEL has replied on Sep 02, 2023
Dear Mr. Gupta, We are sorry that you had a substandard experience at our hotel. We are greatly disappointed to know that our rooms or facilities did not work well for you. We are sorry to hear that you felt our resources were unworthy of the price you paid. Thank you for givi... Read more
Love to stay
Rated 5.0 by Ashok Thanvi . Business Traveller . May 17, 2022
Clean room with all the amenities. Very cooperative staff and good se iced. Very good location.
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COMFOTEL has replied on Sep 02, 2023
Dear Mr. Thanvi, We thank you for your stellar rating and review. We're extremely delighted to learn that you had a great stay and loved the overall experience. Positive comments like these are a great boost to our overall functioning and morale. We thank you for appreciating al... Read more
Location
Rated 4.0 by ANIRUDH BAXI . Couple Traveller . Mar 16, 2020
The location is excellent. The room size was smaller than expected. Service was good.
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COMFOTEL has replied on Mar 18, 2020
Greetings of the day! Thank you for sharing your experience with us, sir. Hope you would have a better feel in the next visit. Read more
Good place
Rated 3.0 by Sumit Ray . Solo Traveller . Oct 27, 2019
Don't expect something great, except for the wonderful location and cleanliness. Recommended for travellers without much luggage as the rooms are quite small. The employees are polite and well-behaved.
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COMFOTEL has replied on Feb 29, 2020
Greetings of the day! It was great to read the positive comments and the services offered to you. This valuable comment and recommendation of yours is highly appreciable. Read more
Great location
Rated 3.0 by Sumit Ray . Solo Traveller . Oct 27, 2019
I extended my stay at the hotel by one day as it's located in the heart of the city making it convenient to go to all important places. The staff are polite and well-behaved.
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COMFOTEL has replied on Feb 29, 2020
Greetings of the day! Dear guest, we highly appreciate your kind gesture of taking out time time to review our services on this platform. Read more
Good hotel to stay
Rated 5.0 by SUBHRADIP DAS . Couple Traveller . Oct 10, 2019
Good hotel to stay in heart of Kolkata
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COMFOTEL has replied on Feb 29, 2020
Overwhelmed Reading your review and appreciation, sir. Do visit again. Read more
Amritsar to Kolkata trip was mine.
Rated 4.0 by Gurinder pal Singh . Couple Traveller . Aug 30, 2019
Amritsar to Kolkata trip was mine. It was a nice experience. Enjoyed a lot. Will suggest my friends stay there whenever go there in Kolkata.
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COMFOTEL has replied on Feb 29, 2020
Greetings of the day! Sir, we highly appreciate your kind gesture of taking out time to review our services on this platform. Thanks for sharing the recommendation. Read more
Excellent Stay
Rated 5.0 by Umesh Upadhyay . Solo Traveller . Jul 13, 2019
Supreme experience, looking forward to come again.
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COMFOTEL has replied on Feb 29, 2020
Greetings from Team Comfotel! We extend our warmest gratification towards your heart touching compliment. Do visit again. Regards. Read more
Average Stay
Rated 3.0 by Umar Sharif . Jan 21, 2019
Hotel should focus more on overall cleanliness.
Rooms are very cramped and cleanliness was very bad.
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COMFOTEL has replied on Feb 29, 2020
Greetings of the day! It is a pleasure to learn the things we ought to rectify from ours end. Assure you for the better services in your next visit. Warm regards. Read more
Terrible Stay
Rated 1.0 by Laxmi Priya . Oct 14, 2018
Poor hotel and poor discipline don't accept me then good nothing for hotel.
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COMFOTEL has replied on Feb 29, 2020
Greetings of the day, ma'am! Thanks for taking out your time and sharing the experience. We look forward to rectify our services in near future and would welcome you back at Comfotel. Warm regards! Read more
Average stay
Rated 3.0 by Binoy Sarkar . Sep 17, 2018
Very small room with a smaller washroom. No table for having food. Also, no space to move at all. I felt like it's a polished jail. You can not move a inch in the room as well as the washroom. Although the staff was good.
Very small room with a smaller washroom. I mean very small.
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COMFOTEL has replied on Feb 29, 2020
Greetings of the day! Thank you for sharing the valuable feedback with us. We look forward to the better services in your next visit. Read more
Good Stay
Rated 4.0 by Mohd Jalal Uddin . Aug 27, 2018
Perfect stay for homely stay. I like it.
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COMFOTEL has replied on Feb 29, 2020
Greetings of the day! It was great to read the positive service offered to you. Warm regards! Read more
Horrible experience, will not recommended anyone .
Rated 1.0 by vishal salaria . Couple Traveller . Apr 06, 2018
Booked double bed room but very small unclean room . Very small bathroom can't even take Bath properly . Just pathetic property . The staff was extremely non cooperative . Don't go through the name and the pics they have shown in google. Not worthable to stay specially couple.
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COMFOTEL has replied on Feb 29, 2020
Greetings of the day! Assure you the better services in the next time. Warm regards! Read more
Harrowing Experience
Rated 1.0 by Tanuj Mitra . Couple Traveller . Mar 11, 2018
The staff was extremely non cooperative as my friend didn't have ID proof from another state. Not at all couple friendly. Also they communicated certain policies which left us feeling harassed. Same city couples are not allowed, but that was subjected to the hotel. They clearly didn't mention that they "WILL NOT" allow same city couples. They said "the hotel reserves the right to let us stay or not". They communicated that if MMT sent an official mail, they would allow us. I called MMT and their customer executive said they will get back to the hotel in 10 mins. They didn't. I was left perturbed by then. Also the hotel said we will not be responsible if we indulge in 'CRIMINAL ACTIVITIES'. I was already disturbed by then and wanted to leave. When MMT finally called the hotelier, the receptionist gave them a completely different version. I had never ever faced this. I was made to feel that I am at their mercy and they are doing us a favour after having paid the full amount. They are not even considering refunding the money. Please note that we had all the proofs in the world to validate that we exist from the planet Earth. But I guess this hotel has a completely different idea of couples. Please never visit this place.
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COMFOTEL has replied on Feb 29, 2020
Greetings of the day! Sir, we apology for the entire incident you faced then. We would be alert from next time and assure for not repeating the things in near future. Warm regards! Read more
The hotel entrance was nice
Rated 2.0 by Sonny Zonunkima . Couple Traveller . Feb 04, 2018
For a double bed the room was too small. The bed basically occupied the whole room. Not much space was left. Even the bathroom was the size of a small corridor. No space to manoeuvre even for a single person. Food was also not that good. Its better and cheaper to eat outside. As far as the staff were concerned, they were very professional and helpful. My advice go for the premium rooms
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COMFOTEL has replied on Feb 29, 2020
Greetings of the day! Thanks for the valuable feedback shared. Sir Assure you the better experience next time. Read more