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Ballygunge, Kolkata | 19.4 km drive to Netaji Subhash Chandra Bose International Airport
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Guest Reviews
Terrible Stay
Rated 1.0 by Ranjeet kumar singh . Business Traveller . Oct 05, 2024
Bad experience, hotel says that extra bed is not in the booking but when i was booking it was clealy shows that extra bed charge is included, the room size was 160 sq ft showing at the time of booking but actual size was very small, it was a pathetic stay
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Terrible Stay
Rated 1.0 by Sanjeev Bajaj . Family Traveller . Sep 16, 2024
Food was pathetic, staffs and their friends were drinking alcohol and shouting whole night in a ground floor hotel room which was making us in secure.
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Terrible Stay
Rated 1.0 by Najrul Islam . Group Traveller . Aug 30, 2024
Location collection from google map. Foods quality good. But you staff behave not good extra money demand for late night coming and many more extra cash demand for extra matrix bed and behaviour is very bad. So next time when i travel i don’t go you hotel
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Hotel Mulberry has replied on Sep 19, 2024
Dear Mr Najrul Islam, Thank you for your feedback. We’re glad you liked the location and food quality, but we sincerely apologize for the staff behavior and any issues regarding extra charges. Your comments are important to us, and we will address these concerns to improve our se... Read more
Good Stay
Rated 4.0 by Som Gurung . Solo Traveller . Jul 24, 2024
Room was neat and clean, food was good. Overall good experience. Property location is good. Do recommend to stay at this property.
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Hotel Mulberry has replied on Jul 26, 2024
Dear Mr Som Gurung, Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. We can't wait to host you again and provide another outstanding experience. Read more
Terrible Stay
Rated 1.0 by Saikat Pal . Couple Traveller . Jul 18, 2024
The provided room was different Avoid this hotel at any cost.
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Hotel Mulberry has replied on Jul 26, 2024
Dear Mr Saikat Pal, We apologize that our service was not as advertised. We always strive to deliver an experience that meets your expectations. Read more
Poor Stay
Rated 2.0 by Saikat Mukherjee . May 21, 2024
Very bad stay
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Hotel Mulberry has replied on May 23, 2024
Dear Mr Saikat Mukherjee, I wanted to thank you for the feedback. We're sorry to hear that you had a negative experience, I hope you visit again and give us a chance for improvement. Read more
Excellent Stay
Rated 5.0 by rahul kumar . Couple Traveller . Apr 02, 2024
Location was good for me, near to most of the diagnostics, kalighat temple, esplanade. Staff were also good and quite prompt in providing room services.
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Hotel Mulberry has replied on Apr 13, 2024
Dear Mr Rahul Kumar, Thank you so much for your 5-star ratings! We will share this with the rest of the team to let them know to keep up the amazing work, We hope to see you soon! Read more
Very good
Rated 4.0 by Amit Saha . Family Traveller . Oct 23, 2023
Smooth check in, well behaved staff, location is good, as per room price it's very small. One thing they have to improve that is room service which is very slow.
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Hotel Mulberry has replied on Oct 26, 2023
Dear Mr Amit Saha, Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. Read more
Bitter experience
Rated 2.0 by Ardhendu pandit . Couple Traveller . Oct 05, 2023
As i have booked for two days and checked in at 11 pm on the first day. And want to cancel booking for second day. They told that if my booking app is ready to cancel. They don't have any issues. But still i don't get any cancellation with repeated requests to the customer executive. So bitter experience, i will try to book through other apps next time onward s
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Hotel Mulberry has replied on Oct 12, 2023
Dear Mr Ardhendu Pandit, Thank you for reporting this issue. We would like to look into it .Apologies for inconvenience caused" Read more
Excellent
Rated 5.0 by akash verma . Family Traveller . Sep 02, 2023
Very excellent service stup is very good good location one kolkata food very tasty hotelhhhhhhhhhhh
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Hotel Mulberry has replied on Sep 13, 2023
Dear Mr Akash Verma, Thank you so much for the amazing feedback & ratings, We will put in our efforts to provide consistent service to your future visits. Read more
Average experience
Rated 3.0 by Naresh C Roy . Solo Traveller . Aug 18, 2023
Stayed in this property after a gap of over 3 years. Hotel running with minimum basic amenities and staff. Lack of attention from the management side is evident. Changed the hotel after staying 2 nights.
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Hotel Mulberry has replied on Aug 24, 2023
Dear Mr Naresh C Roy, Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. Read more
Good stay
Rated 4.0 by adnan zaveri . Couple Traveller . Jul 11, 2023
Comfort bed and clean bathroom, staff was polite. Though room was little small not much space. But overall was good
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Hotel Mulberry has replied on Jul 18, 2023
Dear Mr Adnan Zaveri, Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. Read more
Rude staff behaviour
Rated 1.0 by rashpal singh . Couple Traveller . Jun 20, 2023
Rude staff behaviour & by mistake 1 spoon of ice cream fell into my bedsheet & they wanted me to pay for an entire new bedsheet.. Clearly they hotel is nt running well as entire hotel was empty & i made a bad choice of choosing this hotel as i felt really uncomfortable during my stay….
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Hotel Mulberry has replied on Jul 10, 2023
Dear Mr Rashpal Singh, I would like to bring you my sincere apologies for the inconvenience you may have experienced in this regard.I hope you visit again and give us a chance for improvement. Read more
Worst hotel
Rated 1.0 by Prakhar Bhardwaj . Couple Traveller . Jun 14, 2023
Worst hotel. No blankets. Bad rooms foul smell they keep your helmets out. Overall bad experience
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Hotel Mulberry has replied on Jul 10, 2023
Dear Mr Prakhar Bhardwaj, Extremely Sorry for the Inconvenience faced by you during the stay. will personally make sure that your next visit will be smooth and delighted to request you to please give us a chance to serve you again. Read more
Stay in hotel
Rated 3.0 by MD REZAUL KARIM . Group Traveller . May 05, 2023
I booked it for my customer of bangladesh & their family. Total 8 people. They feel not comfortable for women s safety related. We really disspointed for the same. Hoping for best in coming days.
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Hotel Mulberry has replied on May 15, 2023
Dear mr md rezaul karim, extremely sorry for the inconvenience faced by you during the stay. Will personally make sure that your next visit will be smooth and delighted to request you to please give us a chance to serve you again. Read more
Decent stay
Rated 4.0 by Jaideep Shome . Solo Traveller . Mar 28, 2023
Rooms were small but clean. Howey, the entry to the bathroom was very low and with my height of 5'8" i banged my head. Anyone taller will be at great risk. Shukla ji looked after well with my f&b requirements. The complimentary breakfast was served in the room, with fixed choices, but the quality was good. The only issue was being asked to wait after check out, to check the room first. Other than towel and ac remote (tv remote was missing) and bathroom mug there was no item which could be taken away. This was rather stupid and not in good taste.
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Hotel Mulberry has replied on Apr 15, 2023
Dear mr jaideep shome, thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. Read more
Terrible experience
Rated 1.0 by sandip roy . Couple Traveller . Mar 20, 2023
The room was so small, even my kitchen is of same size. The room service was terrible, there were no security. Food was order and it came after 2hrs. Very infuriating. Will never recommend anyone
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Hotel Mulberry has replied on Mar 29, 2023
Dear mr sandip roy, i'm extremely sorry that your experience did not match your expectations with us. It is so disheartening to see our valued guests unsatisfied with our services. Surely we will work upon your feedback to ensure a better experience in the future. Read more
Wanna know about the stay!
Rated 5.0 by Rohit pal . Couple Traveller . Mar 09, 2023
Good place to stay, beautiful location, hygienic, cooperative hotel staffs, good food.
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Hotel Mulberry has replied on Mar 13, 2023
Dear mr rohit pal, greetings! thank you for taking out time and reviewing us online. We hope you had a comfortable stay with us. Read more
Stay at hotel mulberry
Rated 3.0 by Mayank Arora . Family Traveller . Feb 26, 2023
Average. Overpriced for the services provided
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Hotel Mulberry has replied on Mar 13, 2023
Dear mr mayank arora, extremely sorry for the inconvenience faced by you during the stay. Will personally make sure that your next visit will be smooth and delighted to request you to please give us a chance to serve you again. Read more
Tiny rooms. Low service
Rated 2.0 by Santosh Lainapalli . Solo Traveller . Feb 18, 2023
The rooms were extremely small, there is hardly any space to stand or keep your belongings. They don't provide blankets or towels. They will provide after multiple followup. Although property is clean but not value for money.
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Hotel Mulberry has replied on Mar 13, 2023
Dear mr santosh lainapalli, i would like to bring you my sincere apologies for the inconvenience you may have experienced in this regard. I hope you visit again and give us a chance for improvement. Read more