The Host of this property is wonderful and accommodating, always reachable and prompt in communication. The Cleanliness of the property is good, with spacious and well-maintained rooms and bathrooms. The Amenities provided are basic but sufficient, with a well-equipped kitchen and comfortable furniture. The Location is central and well-connected, making travel easy. The Check-in Experience is smooth and hassle-free, with a professional and courteous staff. Overall, a great place to stay in Kolkata with good value for money.
Host
The host was very helpful, courteous, and accommodating. They were always available on phone and ensured good two-way communication throughout the stay. They went beyond to make the stay comfortable and memorable. They were flexible with the check-in timing and took care of everything for the guests. The host was professional, prompt, and polite.
Cleanliness
The property was clean and tidy. The bathrooms were clean and well-maintained. However, some guests encountered dirty linen and towels. The sofa curtains in the living room needed a change, and the refrigerator was too dirty to use. The floor had dust all over and wasn't mopped prior to check-in. The appliances were in various stages of neglect and disrepair. Overall, the cleanliness was below par for some guests.
Amenities
The property had basic amenities and was well-suited for families or groups. The apartment was spacious, comfortable, and upscale. However, some guests encountered broken appliances, such as the water heaters in the bathrooms and the Aquaguard. The kitchen could use some new utensils, and the ACs looked grimy. Some guests suggested adding a TV in the living room. Overall, the amenities were good, but some improvements were needed.
Location
The property was centrally located and well-connected to different parts of the city. It was in a good neighborhood and a peaceful gated community. Some guests found the location convenient for traveling and exploring the city. However, the property was located inside a narrow road, which some guests found inconvenient.
Check-in Experience
The check-in experience was peaceful, professional, and easy. The staff was helpful and went out of their way to assist the guests. Some guests encountered issues with the water supply and the Aquaguard, but the staff made alternative arrangements. Overall, the check-in experience was good.
