Review Of Heritage Residency

Excellent Stay

Rated 5.0 by Makemytrip Customer . Jan 03, 2025

Nice place, excellent stay, good location too

Over priced

Rated 3.0 by Amlan Jena . Family Traveller . Dec 27, 2024

Over priced and the breakfast is very limited. Room service also very bad and no one responded. Location also not good.

Average Stay

Rated 3.0 by Subramaniyan Venkataraman . Dec 23, 2024

We stayed as a family for one night in a deluxe room. Room was spacious. That's all. All others poor. Breakfast was the worst.

Review

Rated 2.0 by Mahesh Kumar Koleti . Couple Traveller . Dec 20, 2024

Bed sheets were stale. Hot water was not working. Wash room was dirty. Not at all worth the money. Stay away from it

Bad service, no cleanliness

Rated 2.0 by Anjali Subramanya . Family Traveller . Dec 18, 2024

Intercom not working, no comforter for extra bed, they just gave bedsheets to sleep with. Bad service

Awesome

Rated 5.0 by ARJUN BALAKRISHNAN . Family Traveller . Dec 16, 2024

All good. Suitable for both casual as well as official trips. Good for family. Nice and delicious food.

Terrible Stay

Rated 1.0 by DR Sunil CHAUDHARY . Couple Traveller . Dec 16, 2024

There was no shampoo for washing hairs, no dental kit, no shaving kit, no glass for saving, no bathroom slippers, intercom not working, no hand towels in room. Poor in house and restaurant service. Extremely horrible experience.

Excellent Stay

Rated 5.0 by Vaibhav Mittal . Dec 13, 2024

Awesome experience - all around - highly recommend !

Bad experience

Rated 3.0 by Rajeev Ranjan . Business Traveller . Nov 21, 2024

Hygiene is not up to the mark, there were no toiletries located on highway that is out side the city

Average Stay

Rated 3.0 by Renuka Sridhar . Nov 19, 2024

The staff are very helpful, courteous and make the stay lovely. However the property is overpriced for the sort of rooms they have. There is no intercom, the interiors are very old and not renovated, it's overpriced for the location and facilities on offer. Breakfast layout was very average, the spread could be much better. The only reason i give this rating is the absolutely delightful staff support, who make your stay a breeze, otherwise i don't recommend this hotel.

Average Stay

Rated 3.0 by DEEPAK SUNKU . Nov 08, 2024

Room was too small and cockroaches were wandering all over room

Nice stay

Rated 4.0 by Gopal Agrawal . Family Traveller . Oct 20, 2024

Stay location was good. Maintenance needs to be improved. Food was ok, but less variety for north indians in breakfast.

Excellent Stay

Rated 5.0 by Yogesh L j . Family Traveller . Oct 09, 2024

Really awesome experience and good to stay and very friendly staff. Special thanks to receptionist varamahalakshmi a good service

Average Stay

Rated 3.0 by Srilatha R Raju . Family Traveller . Aug 25, 2024

Very average. Room was not ready despite letting them know the arrival time. Bathrooms also not maintained well. Staff is very polite, though.

Poor Stay

Rated 2.0 by Prasad H S . Solo Traveller . Aug 24, 2024

Very poor hygiene. Did not feel like taking bath in that bathroom. . Some noise in the ac duct throughout the night. Had to request towel for bath. Very bad experience for a cost of 4000 per night

Terrible Stay

Rated 1.0 by Ajeet Verma . Family Traveller . Aug 19, 2024

It was one of the worst hotel and service i have seen so far. Upon check in room was not ready. Dirty bad sheet, in room inventory missing, when asked to change the room a small size room given stating that it's also a executive room. I booked 320sqft room but given was very less and not matching with the photograph. Food taste is also not good. Even though south indian food taste is also not good. Reception, room service and house keeping staff did not understand hindi or english. It's been terrible experience and not value for money.

Hospitality not great

Rated 3.0 by Jitendra Shah . Family Traveller . Aug 19, 2024

Room was average with the cost they are charging. Hospitality was not great. No food service at room. Multiple complains then only wifi started working

Good stay

Rated 4.0 by Suresh Rajagopal . Family Traveller . Aug 15, 2024

Great location, really pleasant and clean rooms, but the thing that makes this such a good place to stay are the staff.

Our stay was great in this hotel. Staff is very helpful.

Rated 5.0 by Deepa Dhami . Family Traveller . Aug 12, 2024

I found about your hotel through google. Location is good. Amenities and services was great. Only i have one suggestion please keep hotel transport so it will be easy to outsider to visit local places. I think it will be convenient for people those who are coming outside of madurai.

Poor Stay

Rated 2.0 by Saraswathi Pandi . Family Traveller . Aug 08, 2024

I recently stayed at this hotel for 5 nights, and unfortunately, the experience was far from what i expected. Despite being promised wi-fi, i had no connectivity throughout my entire stay. Despite my repeated requests, the issue was never resolved, which was incredibly frustrating, especially considering wi-fi was a significant factor in choosing this hotel. Another major letdown was the breakfast. I had paid extra for it, expecting a decent start to my day, but the breakfast turned out to be very basic and uninspiring. It consisted mainly of a few south indian dishes that were repetitive and lacked variety. The quality was mediocre, and it certainly didn’t justify the additional fee. The condition of the room was another major issue. I had booked a non-smoking room, but it constantly smelled of smoke, which made my stay quite uncomfortable. The smell lingered 24/7, and despite bringing this to the staff’s attention, nothing was done to address the problem. It was clear that the hotel did not take responsibility for ensuring a pleasant stay. In addition to these issues, the overall condition of the hotel was disappointing. The rooms felt overpriced for the level of comfort and cleanliness provided. Given the lack of basic amenities like wi-fi, the subpar breakfast, and the unpleasant odor in the room, i can’t recommend this hotel.