Review Of MANALI MAHAL BY HAZEL HOTELS

Surely not what it looks like in pictures

Rated 1.0 by Shubham Bisht . Couple Traveller . May 26, 2024

The hotel is not really what it is shown in the photos, i guess they have taken pics at the time of doing their interior and since then it is going like that. First they made us wait as the rooms were not ready, and after waiting for 45-1hr, they told us that the geyser switch is not working and it took them another 2 hours to repair. We couldn't relax while all that was going on, our time also got wasted, we could have gone to visit some sites. They gave us a dirty room which which was all wet with fresh mop, we had to sit on the bed and wait for it to dry, the lights were not working and we had to call them again to change the bulb, the table was broken, the cupboard door refused to shut, the dth setop box was place on the top of flat tv on the edge, no shlef plate was there. The gallery towards the room was all dark. Bathroom condition was very pathetic, no toilet paper, no toothbrush and paste, just a tiny bit of soap nothing else like shampoo, conditioners etc. The toilet flush doesn't flush properly, it took 3-4 flushes to flush out completely. Room service was also pathetic, we asked for a separate plate as we had some food left over from outside, and we want to finish it off in the room, they said we can't give plates for the outside food. I mean really ? after all this service you have this much of audacity to argue on that, so i told them about how i am compromising on things and then they sent two plates. The breakfast was also very basic, nothing special to mention about, the sitting area is not what it looks like in the pictures. Some old plastic chairs and tables and in the middle a large garbage bin, which was i guess meant for bonfire. (filled with all garbage, emplty bottles etc) they couldn't even clean it. C'mom you are serving food in that area ! the only plus point is the location of the hotel which is 10 minutes walk to mall road. But i am sure there must be hotels better the this one nearby.

Best find in manual

Rated 5.0 by Oindrila Bhattacharya . Family Traveller . Feb 24, 2024

We stayed there for 4 days and booked the family suite. First let's talk about the location: it's 5 mins walking distance from mall road, so if you're someone who doesn't want to stay in a congested market yet don't want to go interior then it's the perfect choice. Next is amenities: everything was available from hot water to clean rooms and tv, wi-fi. Now talk about my favorite part: the food. We had breakfast and dinner included package and thanks to that we got served hot and lip smacking food everyday. Special mention to the chef because the food was awesome. Apart from this staff were all polite and helpful and the service was on time.

Terrible Stay

Rated 1.0 by Poncy P . Family Traveller . May 30, 2023

Rude receptionist. You can read other reviews regarding her yet the management is not taking any action. Not a single staff in the hotel knows to talk in english even the car drivers they arrange don't know english, when manali is a tourist place. Due to the language problem, we were not able to communicate properly, so i asked her to send a message through whatsapp. The way she way-ed us is like, get lost. The room is smelly and not clean. We kept on getting calls and asked for room service. I don't know why a guest room should receive orders from their hotel. We even tried to change the hotel, but we're not lucky. There was always sound outside our room. You guys just ruined our dream trip. A kind word to the management, keep a friendly receptionist and a person who knows english.

Average Stay

Rated 3.0 by Swastayan Banerjee . Apr 22, 2023

Bathroom was not clean. There was water leakage from jet spray. This resulted in all time wet bathroom floor. Hangers were not provided in the closet/wardrobe. There were multiple power cuts during our 4 night stay. And i observed that power back up was provided via generator for only about half an hour on the first instance. No power back up was there for other instances.

Satisfactory

Rated 5.0 by Ashika Das . Couple Traveller . Feb 07, 2023

Loved to stay at the property.

Good location

Rated 4.0 by Nitin Bodake . Couple Traveller . Dec 23, 2022

Location is good, room service also good, but cleanliness is average

Poor Stay

Rated 2.0 by Kamlesh Rai . Family Traveller . Dec 14, 2022

2

Average Stay

Rated 3.0 by Pankaj Vohra . Oct 09, 2022

*not satisfied with stay *amenities provided is not as per expectations and price mentioned *service provided were not as expected or committed on site. No thanks. Would never book

Service is not upto the mark

Rated 2.0 by Rajeev Tiwary . Family Traveller . Oct 08, 2022

Dirty bed sheets, mosquitoes roaming around the room, no mosquito liquid or net provided, ventilation problem, only good thing is near to mall road and hidimba temple

Comfortable rooms

Rated 4.0 by BEANT SINGH DHANOA . Family Traveller . Jun 19, 2022

Location is a suitable for mall road

Review

Rated 3.0 by Sandeep Panwar . Family Traveller . Apr 21, 2022

Average hotel, food is good. Clean room.

Low value for money

Rated 2.0 by Aditya Nath Nagar . Family Traveller . Dec 29, 2021

Broken furniture at room, heater not working & extremely limited options for breakfast & dinner

Good stay

Rated 5.0 by Markandey Rai . Family Traveller . Dec 23, 2021

Stay at reasonable price. Location is very close to mall road.

Location, hotel and service

Rated 4.0 by Rishabh Rana . Group Traveller . Nov 18, 2021

Location and hotel was good, service was also good but in included breakfast there was only one varieties.

Nice hotel but needs lots of improvements

Rated 3.0 by Soma sekhar K kuruba . Couple Traveller . Jan 14, 2021

Good hotel and furniture but needs many improvements. Staff behaviour is also good. Luxury rooms. Location is near mall road. We can aces s all local attractions on foot. Services also good

Terrible

Rated 1.0 by Rakesh Singh . Group Traveller . Jan 07, 2021

Bad hotel, long power cut, long hours without water, rotten bread in breakfast
Dint like anything there, washroom were not clean, bed was not cleaned on daily basis. No sleepers were given as mentioned, washroom was out of water, power cut for hours.

Nice and comfortable stay

Rated 4.0 by Riya Maithani . Family Traveller . Dec 01, 2020

Nice and comfortable stay. The food taste was average rest everything - cleanliness, service, room - was perfect.

Hotel Manali Mahal at Manali

Rated 5.0 by vilas Dhere . Solo Traveller . Mar 07, 2020

Rooms are clean. Room service is excellent. Mr. Ankit Ji is very helpful person. Food quality is also good.

Stay

Rated 4.0 by Harcharan Singh . Couple Traveller . Mar 05, 2020

Stay was good, food quality and temperature was good. Near to the Mall road.

Excellent stay for family and couples

Rated 5.0 by srinivas ratnam . Family Traveller . Feb 28, 2020

Nice room, good service, no more words, excellent bathroom