Review Of Hilton Mumbai International Airport

Excellent Stay

Rated 5.0 by Ramesh Sharma . Family Traveller . Dec 10, 2024

Clean room. Very polite and helpful staff. Tasty food. Good location. Very nice hotel. Excellent service.

Service at best

Rated 5.0 by Akaanksha Sharma . Family Traveller . Dec 08, 2024

This was my 1st time stay i was a bit disappointed since i had to wait 40 minutes for my checkin however once i got in the place was beautiful and spacious. I must mention the food was great quality and good taste. The staff was polite. Pravin from the housekeeping helped me multiple times with my request. Overall i enjoyed my stay. I would recommend anyone to stay here once

Average Stay

Rated 3.0 by Amarnath Reddy N . Dec 02, 2024

I dont like reception staff response for example i asked water bottle during checkout, i waited for 20 min and i follow up many times, they keep on answering they will bring. After waiting for 20min i came out from hotel and took a cab for airport. Hilton service is very very bad. They don't bother about customers i am very disappointed, i dont prefer anyone staying in hilton

Terrible Stay

Rated 1.0 by Vinayak Sharma . Nov 27, 2024

1. swimming pool was not available through the stay and that was the primary thing for kids 2. ⁠we have informed the duty manager that we will be little late for breakfast as it’s hage traffic outside (4 hours delay) and requested duty manager 2 hours prior to the breakfast closing time to send food items in our room and for 8 memeber (6 adults and 2 kids ) they sent 2 paranthas .. 3. ⁠huge delay in room service. 4 slices of parantha. they should have told me earlier that it cannot be possible. it will help me to make arrangements for my family. after a while even the duty manager stopped accepting calls. i have stayed in hilton north america multiple times but this is the worst experience we have ever had

Nice hotel

Rated 5.0 by Kaushik Dhulsingur . Couple Traveller . Nov 20, 2024

Very pleasant stay the food was nice very helpful staffs near mumbai airport very nice pool highly recommende

Hotel hilt-on

Rated 5.0 by Dhanraj S Awasthi . Family Traveller . Nov 16, 2024

The hotel is very good, great food option very nice staff also the location is also very convinent

My stay

Rated 5.0 by Shreeja M . Couple Traveller . Nov 16, 2024

Stay was very comfortable and the place was lovely. Service is outstanding, staff are really polite.

Spooky feeling

Rated 1.0 by Meghni Gupta . Couple Traveller . Nov 10, 2024

Spooky room, gallery toward room is very clostofobic, room ac filter was chocked, they had to clean net which was full pf dirt, toilet was not deep cleaned, inners of toilet seat had all dirt, light system was pathetic either all lights will switch on or all light will be off. In room dinning was good, breakfast spread was good. I am won't go doer again.

didn’t modified the hotel room and did big mistake but confirm me on call

Rated 1.0 by Ayushi Sharma . Family Traveller . Nov 08, 2024

See I totally disappointed with your hotel I booked hotel for 7 and 8 November but because of some reasons my flight get cancelled so I called reservation and I asked them to please change my hotel date and they have modify it to 8 and 9 so I did a booking to Mumbai and I reached at Hilton at 6 a.m. in the morning at 8 November I also requested for early checking because I called them so many time and I asked them. I can pay extra for the early checking because I have interview in your hotel, so I need the hotel urgent. These people have given assurance to me that ma’am, you can book a flight and you can come to hotel Hilton. We will provide you early checking and we have also modified your booking, I don’t know who was on the reservation. I spoke to 2 guys both said your hotel is booked for 8 and 9 November they also told me that this is one time modification. We will not able to change it now I said it’s fine because I need hotel early in the morning they have given assurance and because I trust these people of your Hilton staff, I booked a flight on double triple fares and I reached Hilton because of my interview, and there I came to know that these people has not made my booking modification and they are saying you are here for seven and eight and ma’am, at what time you are going to check out I have shown them a mail that is mailed guy to me and to your Hilton staff to confirm that I am getting only checking at eight. I requested your staff a lot, ma’am. It’s my interview. Please allow me to early checking. Please check your details, but they were not listening me also, their behaviour was very rude. Some north-east Gul was there in the early morning today. It was a terrible experience and your buffet manager or your restaurant manager. I don’t know his name he came to my father more than 5 to 6 time I was in the interview. He was having his lunch because have taken the voucher of lunch and breakfast, and I have paid 2000 for it. So it was my choice that I eat the food or I don’t eat the food, so my parents were eating the food because we three have booked the room, he came to my father 5 to 6 time asking are you having any booking in this hotel from where you came and he was having his mail at mid of having me he came again and again, and when I came, he asked the same question to me, I was in the formal attire please, I don’t think how much guts these people have. They are asking customers that do you have any booking in our hotels. You are having the food and when I was going to my room, he said me mam your bill is 4000. I shown him my booking reference ID the amount I paid and the room I booked the meal have taken means breakfast and lunch then also he was like I will have to check. I have to check, how pathetic people are first of all you are denying my modification of booking because of you guys, I have to check out my hotel immediately. You know from where I was travelling. I came from Uttar Pradesh to Mumbai to just give an interview and I booked this hotel and I because I missed the flight because of over rushed in Delhi. I requested the reservation counter, I requested the Counter to change my details. Your reservation guy has given me assurance that mam will not show this, but we have done it manually in our system. I have updated that you are coming here for the next day, but in the morning they did all drama and I have to be in the hotel for seven and eight because it was my interview and for this people, I can’t waste my interview time, so I request you to do and enquiry on this matter that why they have given me insurance, why these people called me me from Delhi to Mumbai Mumbai, and how they can give me fake assurance. This is pathetic. This is terrible. I will never ever in my life going to book your hotel. I will not suggest this hotel to anyone. I will not leave you guys like that. You have to take some action on it, either, you refund some amount, or you do what you want. You better take some steps and do enquiry because I am really upset upset by the behaviour of your staff, my parents has to suffer because of you guys we were having booking eight and nine. After the modification I have given amount to your one reservation guy. The early checking amount 3000 something plus tax so it was 3900 he has taken that amount on cash because I was sure I don’t want a matter after that now that’s why he didn’t accept payment. So these guys are very clever. They have taken approx ₹4000 from me on the modification of the hotel, but at last, I didn’t get anything. I request you to please do enquiry. I am very very disappointed by your hotel by your staff.

Excellent Stay

Rated 5.0 by Mubarak Hussain . Nov 07, 2024

The stay was excellent, location close to airport, very attentive staff, great food, just more activities for kids needed

Excellent Stay

Rated 5.0 by Jithendra A . Nov 06, 2024

Good

Hospitality was lacking

Rated 4.0 by Parth Shah . Family Traveller . Nov 05, 2024

We had a pleasant stay during this diwali with good food and rooms but the hospitality was missing this time.

Terrible Stay

Rated 1.0 by Nihareeka singh . Nov 01, 2024

had the worst possible stay took them 40 mins to get a dental kit, i had to leave for airport without brushing my teeth requested for early check in but had to wait service very slow

Excellent Stay

Rated 5.0 by Roohi Kohli . Group Traveller . Oct 31, 2024

Very comfortable rooms, great customer and housekeeping. The only thing they can improve is the lounge finger food.

Value for money. The hotel really compliance with it’s standards

Rated 5.0 by Anas Malek . Family Traveller . Oct 29, 2024

The hotel stay was fantastic and very friendly staff. Value for money. The hotel really compliance with it’s standards

Poor Stay

Rated 2.0 by Shreya Jain . Oct 24, 2024

Very old property, inhospitable staff, noone helped with luggage

Average Stay

Rated 3.0 by Jibin Toms . Oct 22, 2024

Ok.

Stay at hilt-on

Rated 2.0 by vaibhav choudhary . Business Traveller . Oct 21, 2024

A big brand comes with big expectations on basic service. Room, food, ambience were superb. What needs work is the staff outside the gates - valet & security. They are limited, no one to open boom barrier for my car, had to hunt for a valet, and ill-talking security at main entrance made my entry and exit a super bad experience.

Terrible Stay

Rated 1.0 by Ankit Gupta . Business Traveller . Oct 12, 2024

Terrible front desk staff. Absolute arrogance with the guests. Wrote a feedback on a piece of paper for the gm as well. Hopefully it reaches him

Very good stay and excellent service

Rated 5.0 by Sayantoni Das . Business Traveller . Oct 08, 2024

My stay in hilt-on was very good and the staff there is excellent and their service was of top quality.