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Review Of ITC Maratha - A Luxury Collection Hotel
Near Mumbai Airport, Mumbai | 1.4 km drive to T2 - Chhatrapati Shivaji International Airport
User Ratings & Reviews
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Guest Reviews
Mr prashant joshi
Rated 5.0 by prashant joshi . Dec 23, 2024
It’s very beautiful property and very well maintained. Staff is very courteous and helpful. Food is very nice and tasty
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ITC Maratha - A Luxury Collection Hotel has replied on Dec 24, 2024
Dear Guest, Greetings from ITC Maratha! I am taking the liberty of responding on behalf of Mr. Bhagwan Balani, General Manager ITC Maratha. Thank you for taking the time and effort to give us your valuable feedback. We are pleased to note that the services of the hotel... Read more
Big disappointment
Rated 2.0 by Atul Raichura . Family Traveller . Dec 21, 2024
We had booked a room for 3 adults & 1 child. We were given a room with double bed. Really disappointing
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ITC Maratha - A Luxury Collection Hotel has replied on Dec 23, 2024
Dear Mr. Raichura, I am taking the liberty of responding on behalf of Mr. Bhagwan Balani, General Manager ITC Maratha. On behalf of our team, I want to sincerely apologize for the reported experience that we did not meet your expectation. Please be rest assured that we h... Read more
Poor Stay
Rated 2.0 by Makrand Pai . Dec 10, 2024
It was a very rushed and hassled trip. Didn't make any sense to spend so much money because the staff were rude and hassled all the time. Kept calling at 12 pm for check out when the room was not even given to us at 4. 30 pm in the evening
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ITC Maratha - A Luxury Collection Hotel has replied on Dec 14, 2024
Dear Guest, Warm greetings from the ITC Maratha! I am taking the liberty of responding on behalf of Mr. Bhagwan Balani, General Manager ITC Maratha. We are very sorry to learn of your experience at ITC Maratha. The entire team extends our sincere and profound apologies ... Read more
Excellent Stay
Rated 5.0 by Jignesh Gajra . Couple Traveller . Dec 09, 2024
Know about itc maratha from corporate events. Rooms are good. How ever special request for wedding first night was not taken care. Overall experience was good and could be rated 4/5.
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ITC Maratha - A Luxury Collection Hotel has replied on Dec 11, 2024
Dear Mr. Gajra, Warm greetings from the ITC Maratha! I am taking the liberty of responding on behalf of Mr. Bhagwan Balani, General Manager ITC Maratha. We are pleased to note that the most of the services of the hotel lived up to your expectations and that you enjoyed ... Read more
Completely disappointed for the first time with itc
Rated 2.0 by Santosh Kumar Atmakuri . Business Traveller . Dec 02, 2024
No proper arrangement done and none responded properly for food and as an extra room is filled with mosquitoes. Being a corporate customer for itc it's disappointing and gave me a complete unhappy experience.
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ITC Maratha - A Luxury Collection Hotel has replied on Dec 04, 2024
Dear Mr. Atmakuri I am taking the liberty of responding on behalf of Mr. Bhagwan Balani, General Manager, ITC Maratha. On behalf of our team, I want to sincerely apologize for the reported experience that we did not meet your expectation. Please be rest assured that we h... Read more
Excellent Stay
Rated 5.0 by Simran Kumar . Family Traveller . Dec 01, 2024
The stay was very comfortable. There were all the required amenities in the room. The staff was very helpful and fulfilled all our needs.
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ITC Maratha - A Luxury Collection Hotel has replied on Dec 04, 2024
Dear Ms. Kumar, Greetings from ITC Maratha! I am taking the liberty of responding on behalf of Mr. Bhagwan Balani, General Manager ITC Maratha. Thank you for taking the time and effort to give us your valuable feedback. We are pleased to note that the services of the h... Read more
Staycation experience
Rated 4.0 by Ritu Tiwari . Couple Traveller . Nov 26, 2024
The property was good, however, the dinner buffet was not big enough and the food tasted average. Breakfast tasted good though. I am pregnant but was not attended well and was seated far off from the buffet counter. I had gone for a staycation and expected more warm welcome and hospitality from such a brand. Additionally we had booked a room with garden/pool view, but we werent given either. When requested for the same we were told that they were completely booked and had just one garden view room but the rest room was smaller to the one we were accommodated in. Overall 3. 5/5 experience.
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ITC Maratha - A Luxury Collection Hotel has replied on Nov 28, 2024
Dear Guest, We are very sorry to learn of your experience at ITC Maratha. The entire team extends our sincere and profound apologies for the inconvenience caused during your stay. Our endeavour has always been to look after our guests and provide them with the highest levels... Read more
Average Stay
Rated 3.0 by braz alemao . Nov 22, 2024
Ok. There was a lizard that fell on my wife while having tea in the restaurant, she had got pan-nick attack,
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ITC Maratha - A Luxury Collection Hotel has replied on Nov 28, 2024
Dear Guest, We are very sorry to learn of your experience at ITC Maratha. The entire team extends our sincere and profound apologies for the inconvenience caused during your stay. Our endeavour has always been to look after our guests and provide them with the highest leve... Read more
Terrible Stay
Rated 1.0 by Nikhil Mehta . Nov 19, 2024
Room was pathetic. Ironing machine was broken, tv was not working and the shower knob was also broken.
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Excellent Stay
Rated 5.0 by VEERENDRA KUMAR GUPTA . Nov 09, 2024
5-excellent
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ITC Maratha - A Luxury Collection Hotel has replied on Nov 14, 2024
Dear Guest, Greetings from ITC Maratha! I am taking the liberty of responding on behalf of Mr. Bhagwan Balani, General Manager ITC Maratha. Thank you for taking the time and effort to give us your valuable feedback. We are pleased to note that the services of the hotel... Read more
Super to stay and best attending nature of staff, love to come back again
Rated 5.0 by shashank kumar N . Family Traveller . Nov 09, 2024
Super super super, stay is greater any hotel, food is amazing, restaurant is cool. Will recommend all
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ITC Maratha - A Luxury Collection Hotel has replied on Nov 19, 2024
Dear Guest, Greetings from ITC Maratha! I am taking the liberty of responding on behalf of Mr. Bhagwan Balani, General Manager ITC Maratha. Thank you for taking the time and effort to give us your valuable feedback. We are pleased to note that the services of the hotel... Read more
Excellent Stay
Rated 5.0 by Prem Karia . Nov 05, 2024
My recent stay at the itc maratha was an absolute delight. From the moment i stepped into the opulent lobby, i was enveloped in an atmosphere of luxury and refinement. The staff's impeccable service and warm hospitality made me feel truly special. The room was a haven of comfort, meticulously designed with every detail considered. The plush bedding, state-of-the-art amenities, and breathtaking city views created a truly indulgent experience. The in-room dining was exceptional, with a wide array of delectable dishes delivered promptly and beautifully presented. The hotel's dining options were equally impressive. Each restaurant offered a unique culinary journey, with flavors that tantalized the taste buds. The breakfast buffet was a feast for the senses, with a diverse selection of international and local delicacies. The spa was a tranquil oasis, offering a range of rejuvenating treatments. The skilled therapists provided a truly relaxing and therapeutic experience. Overall, my stay at the itc maratha was nothing short of extraordinary. It exceeded all expectations and set a new standard for luxury hospitality. I would wholeheartedly recommend this hotel to anyone seeking a memorable and unforgettable experience. Added images. Please give me my discount coupon.
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ITC Maratha - A Luxury Collection Hotel has replied on Nov 14, 2024
Dear Guest, Greetings from ITC Maratha! I am taking the liberty of responding on behalf of Mr. Bhagwan Balani, General Manager ITC Maratha. Thank you for taking the time and effort to give us your valuable feedback. We are pleased to note that the services of the hotel lived up t... Read more
Excellent Stay
Rated 5.0 by Girish Waghela . Nov 03, 2024
"a much needed refreshing experience" staying close to home but treating it like a vacation was exactly what we needed. We found a lovely place like itc maratha. It was very comfortable and a relaxing way to disconnect and refresh. Highly recommend!
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ITC Maratha - A Luxury Collection Hotel has replied on Nov 04, 2024
Dear Guest, Greetings from ITC Maratha! I am taking the liberty of responding on behalf of Mr. Bhagwan Balani, General Manager ITC Maratha. Thank you for taking the time and effort to give us your valuable feedback. We are pleased to note that the services of the hotel... Read more
Waiting for the payment to receive
Rated 3.0 by Basil Issac . Couple Traveller . Oct 31, 2024
We stayed there with huge expectations but from a service error we are still waiting to get the payment back from itc mara.
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ITC Maratha - A Luxury Collection Hotel has replied on Nov 04, 2024
Dear Guest, I am taking the liberty of responding on behalf of Mr. Bhagwan Balani, General Manager, ITC Maratha. On behalf of our team, I want to sincerely apologize for the reported experience that we did not meet your expectation. Please be rest assured that we have made ... Read more
Excellent Stay
Rated 5.0 by POOJA JAIN . Family Traveller . Oct 30, 2024
Location just a km away from the international airport. Avoid traffic completely. Food excellent spread on the buffet. Enjoyed the happy hours service. Ambience is so beautiful. Looks-like the tower rooms are newly renovated. Hotel lobbies are shinning. Will rate excellent on service levels and cleanliness. Staff is very courteous. We loved our stay so now on our way from london to mumbai we have booked ourselves once again only to once again feel the same rejuvenating excellent experience.
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ITC Maratha - A Luxury Collection Hotel has replied on Nov 04, 2024
Dear Guest, Greetings from ITC Maratha! I am taking the liberty of responding on behalf of Mr. Bhagwan Balani, General Manager ITC Maratha. Thank you for taking the time and effort to give us your valuable feedback. We are pleased to note that the services of the hotel... Read more
Excellent Stay
Rated 5.0 by Navneet Jain . Oct 28, 2024
excellent room , prompt check in n check out services , elaborate breaksfast … overall pleasant stay… bedding was very comfortable… room serivce has long m varied menu including for kids
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ITC Maratha - A Luxury Collection Hotel has replied on Oct 30, 2024
Dear Guest, Greetings from ITC Maratha! I am taking the liberty of responding on behalf of Mr. Bhagwan Balani, General Manager ITC Maratha. Thank you for taking the time and effort to give us your valuable feedback. We are pleased to note that the services of the hotel... Read more
Average Stay
Rated 3.0 by Ranjoy Ghosh . Oct 27, 2024
Room was last room which wasn't maintained so well corner room beside storage and water bottles not placed also
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ITC Maratha - A Luxury Collection Hotel has replied on Oct 30, 2024
Dear Guest, Warm greetings from the ITC Maratha! I am taking the liberty of responding on behalf of Mr. Bhagwan Balani, General Manager ITC Maratha. We are pleased to note that the most of the services of the hotel lived up to your expectations and that you enjoyed your... Read more
Excellent Stay
Rated 5.0 by Disha Saini . Oct 23, 2024
Great stay and hospitality! amazing spread of food
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ITC Maratha - A Luxury Collection Hotel has replied on Nov 04, 2024
Dear Guest, Greetings from ITC Maratha! I am taking the liberty of responding on behalf of Mr. Bhagwan Balani, General Manager ITC Maratha. Thank you for taking the time and effort to give us your valuable feedback. We are pleased to note that the services of the hotel... Read more
Excellent Stay
Rated 5.0 by Ganesh Mane . Oct 17, 2024
It has been amazing. Good place and amazing staff
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Excellent Stay
Rated 5.0 by Payal Tater . Family Traveller . Oct 13, 2024
Great stay. Location, food and services were all very goodwill recommend everyone to experience here
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ITC Maratha - A Luxury Collection Hotel has replied on Oct 16, 2024
Dear Guest, Namaste! Many thanks for the beautifully penned review. We are glad to know that you were so wonderfully accommodated and taken care of during your last visit to ITC Maratha. Your kind words have encouraged the entire team and we would like to let you know that... Read more