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Review Of The Fountain Inn, Fort
South Mumbai, Mumbai | 1.2 km drive to Shivaji Maharaj Vastu Sangrahalaya | 21.0 km drive to T1 - Chhatrapati Shivaji International Airport
User Ratings & Reviews
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Guest Reviews
Good location near beautiful view
Rated 4.0 by Manju Godara . Solo Traveller . Dec 17, 2024
Location is good and hotel also comfortable. Staff nice and good, service good and amenities food available
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Good Stay
Rated 4.0 by Mandar Chitragar . Oct 23, 2024
Rooms were clean and hygiene. Room service staff was quick and were humble. There is no dedicated parking, but that is common in south mumbai. Overall good experience.
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Average Stay
Rated 3.0 by Meenu Devan . Sep 21, 2024
The staff treatment was very good. But the rooms were very small in comparison with the rates of the hotel. Also their bathrooms had a very bad smell always. We shifted from one room to another due to this reason but still every bathroom has that same smell. And the smell lingers all over the room.
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Poor Stay
Rated 2.0 by Arjun Mane . Family Traveller . Aug 24, 2024
Staff is very unprofessional, asking documents like police verification. Didn't allow my wife since we didn't have marriage certificate
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The Fountain Inn, Fort has replied on Aug 29, 2024
Dear Guest, Greetings from Fountain Inn! Thank You for your review but it is our policy that we dont allow couples so that is the reason the team asked you for documentation we also have mentioned this in our Policy. Sorry for the inconvenience. With Warm Regards, The F... Read more
Excellent Stay
Rated 5.0 by Bipin Mehta . Solo Traveller . Aug 10, 2024
Nice clean hotel. Ahmed and rubul staff were great. Had a nice 6 days stay at this small hotel but nice environment. Thank you. Shall visit again.
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The Fountain Inn, Fort has replied on Aug 14, 2024
Dear Guest, Greetings from The Fountain Inn! Thank you for sharing your experience with us, we are glad that you loved your stay and that our staff was able to help you thank you for appreciating the staff will share the same with them they will also feel happy and motivate... Read more
Terrible Stay
Rated 1.0 by Kashish Mistry . Solo Traveller . Aug 08, 2024
The room is so small and feels claustrophobic. Can’t recommend this to anyone. Prices are so high compared to room service
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The Fountain Inn, Fort has replied on Aug 20, 2024
Dear Guest, Greetings from The Fountain Inn! We apologise for the experience you had to face. No one has ever complained about the rooms, We would like to welcome you again shortly to give you the best experience. With Warm Regards, The Fountain Inn and Team Read more
Good Stay
Rated 4.0 by VIVEK PURANDARE . Solo Traveller . Aug 02, 2024
Hotel room very clean. Room service quick and satisfactory. Food service is not there, but suggested to start breakfast service at least.
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The Fountain Inn, Fort has replied on Aug 20, 2024
Dear Guest, Greetings from The Fountain Inn! Thank you for sharing your experience with us we are really happy that you left with a good experience. We have noted your suggestion we will try to work on the same. We are looking forward to giving our best again soon. With ... Read more
Terrible Stay
Rated 1.0 by Ummer Rawther . Solo Traveller . Jul 23, 2024
Was just terrible, elevator not operational most of the time, early morning around 4 o'clock the power supply went off and no power back up. Definitely not going back there.
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The Fountain Inn, Fort has replied on Jul 29, 2024
Dear Guest, Greetings from Fountain Inn! Thank You for taking the time to review your experiences with us. We sincerely apologise for the inconvenience you were caused during your stay. We have highlighted this to the specialised team; they will take care of the issue in ... Read more
Disappointing experience with overpriced and hard-to-find hotel
Rated 2.0 by Somak Guha . Business Traveller . Jul 09, 2024
The rooms are quite small and resemble those found in a chawl. I am puzzled by the high rates charged for this hotel. Additionally, the address provided was unclear, and there was no one to assist us upon arrival, despite informing the hotel in advance of our delayed flight. This made locating the hotel rather challenging.
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The Fountain Inn, Fort has replied on Jul 12, 2024
Dear Guest, Greetings from The Fountain Inn! We apologize for the inconvenience you experienced during your stay. Our team strives to provide exceptional service, and we regret that we fell short of your expectations. We are addressing this with our team to ensure it does ... Read more
Terrible Stay
Rated 1.0 by Sourav Mukherjee . Couple Traveller . Jul 08, 2024
This was the worst experience i have faced at a hotel. For a country in 2024, having restrictions when it comes to unmarried couples staying together is shameful. Grow up, get better.
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The Fountain Inn, Fort has replied on Jul 12, 2024
Dear Guest, Greetings from Fountain Inn! We apologize for the inconvenience you experienced during your stay. But we have mentioned in our policy that we dont allow unmarried couples it is very clear. And hotel has right to decide which segments of guest want to stay in the... Read more
Location
Rated 4.0 by Satkaran Singh Sekhon . Solo Traveller . Jul 08, 2024
Location was very nice close to major attractions and value for money. Even the staff was decent and friendly.
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The Fountain Inn, Fort has replied on Jul 12, 2024
Dear Guest, Greetings from The Fountain Inn! We're delighted to hear that you had a comfortable stay with us! It's wonderful to know that you found your room clean and tidy, and that you appreciated the excellent condition of the washroom. Our staff strives to provide hel... Read more
Small rooms
Rated 1.0 by Manish Chandra Bilaiya . Couple Traveller . Jul 07, 2024
Terrible experience! the rooms are too small for a comfortable stay. Standards rooms don’t have the fan and window for ventilation, only ac is available and the floor gets wet due to moisture. Washroom height is way small and at all comfortable. Deluxe room has water leakage issues during rains. Not recommended at all.
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The Fountain Inn, Fort has replied on Jul 12, 2024
Dear Guest, Greetings from The Fountain Inn! We apologize for the inconvenience you experienced during your stay. Our team strives to provide exceptional service, and we regret that we fell short of your expectations. We are addressing this with our team to ensure it does ... Read more
Average Stay
Rated 3.0 by Sunith Bawankule . Family Traveller . Jun 16, 2024
Room is not spacious, very small. Tv, intercom not operating, staff is good and humble, price is high as per room
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The Fountain Inn, Fort has replied on Jun 19, 2024
Dear Guest, Greetings from The Fountain Inn! We apologize for the inconvenience caused. We have highlighted the issue to our management and we will certainly make improvements. We do hope you will visit us again so that we can offer you a better experience. With warm re... Read more
WORST EXPERIENCE EVER!
Rated 1.0 by Chirag Jain . Couple Traveller . Jun 03, 2024
The guy on the front desk abused me after me requesting him for an early check in. I was ready to pay the extra amount, yet, he threw my identity card at me after taking the scan. When I came back in the room in the afternoon, was a plumber in the bathroom getting some work done. Worst hotel experience EVER. A BIG NO GUYS!
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The Fountain Inn, Fort has replied on Jun 13, 2024
Dear Guest, Greetings from The Fountain Inn! We deeply apologize for your experience. This is not reflective of our standards. We are addressing this with our team to ensure it does not happen again. Your feedback is valuable and helps us improve. With warm regards, The... Read more
Below average
Rated 2.0 by Bal Krishan . Business Traveller . May 05, 2024
Staff was not professional, for two person only two small water bottles were provided. In room there was only one blankets for two person.
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The Fountain Inn, Fort has replied on May 07, 2024
Dear Guest, Greetings from The Fountain Inn! We apologize for the inconvenience you experienced during your stay. Our team strives to provide exceptional service, and we regret that we fell short of your expectations. Your feedback regarding the provision of amenities and b... Read more
Average Stay
Rated 3.0 by Anshita Yadav . Business Traveller . Apr 22, 2024
I am not so happy, rooms are so small, it's not worthy as compared to charges. Location in main mumbai near marine lines. Food facility not available in hotel they arrange it from another restaurant.
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The Fountain Inn, Fort has replied on Apr 23, 2024
Dear Guest, Greetings from The Fountain Inn! We're sorry to hear that your stay with us did not meet your expectations. We apologize for any inconvenience caused by the size of the rooms and the lack of food facilities within the hotel. Your feedback regarding the room size... Read more
Good Stay
Rated 4.0 by Kunal Malhotra . Apr 19, 2024
It was very good staying there but the room size was very small but it was well maintained one
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The Fountain Inn, Fort has replied on Apr 19, 2024
Dear Guest, Greetings from The Fountain Inn! We're glad to hear you had a good stay with us! We appreciate your feedback regarding the room size and are pleased that despite this, you found it well-maintained. We'll take your comments into consideration as we strive to cont... Read more
Bad policies
Rated 1.0 by khushi chaudhari . Couple Traveller . Apr 17, 2024
Didn't coordinate at all, if there was a purchase miskate problem then even a refund was not given. Managment is to bad
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The Fountain Inn, Fort has replied on Apr 19, 2024
Dear Guest, Greetings from The Fountain Inn! We apologize for the inconvenience you experienced. We strive to coordinate effectively and address any issues promptly. If there was a mistake with your purchase, please reach out to us directly with your details so we can inves... Read more
Not worth it
Rated 1.0 by Shilpi Sengupta . Couple Traveller . Apr 14, 2024
The rooms were very small and the staff were not cooperative. The rate of the room was too much and the room size is too small. Not worth to book
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The Fountain Inn, Fort has replied on Apr 17, 2024
Dear Guest, Greetings from The Fountain Inn! We're sorry to hear about your disappointing experience. We strive to provide comfortable accommodations and helpful service to all our guests. Your feedback is valuable, and we'll address your concerns with our team to ensure im... Read more
Poor behaviour at the reception
Rated 3.0 by Shalini Malhotra . Family Traveller . Apr 13, 2024
The person at the reception was very rude & ill-mannered, i had to ask him twice to switch on the fan to which he acted as if what if i am standing without fan. He made my son stand for his id though i had already given him my id, i told him we will share once we get a room as it was extremely hot when we entered.
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The Fountain Inn, Fort has replied on Apr 15, 2024
Dear Guest, Greetings from The Fountain Inn! We deeply apologize for the unpleasant experience you encountered at our reception. Providing exceptional service is our priority, and we are disappointed to hear about the behavior you encountered. Rest assured, we will address ... Read more