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Review Of VICEROY LUXURY MOUNTAIN RESORT AND SPA0123401234

Ellackal, Munnar | 16.8 km from city centre

    User Ratings & Reviews

    Important information that you need to know before you book!

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    4.4

    Excellent

    10 User Reviews and 34 Ratings

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    Guest Reviews

    Excellent Stay

    Rated 5.0 by Nandakishore S . Dec 24, 2024

    This resort in munnar is a standout, offering a truly exceptional experience. Situated away from the city's commotion, it provides a serene and peaceful environment. The resort's tranquil ambiance, nestled amid-st lush greenery and misty hills, makes it an ideal escape for those seeking relaxation and a connection with nature. The accommodations are impressive, featuring spacious and elegantly designed rooms that offer stunning views of the surrounding landscape. The staff's warm welcome and attentive service contribute significantly to a comfortable and enjoyable stay. The on-site restaurant further enhances the experience with its delectable offerings of both local and international cuisine. What truly distinguishes this resort is its secluded location. Being away from the city ensures a haven of tranquility, perfect for those seeking respite from the daily hustle and bustle. Whether you savor a cup of tea on your balcony, leisurely stroll through the well-maintained gardens, or simply bask in the cool mountain breeze, every moment at this resort feels truly magical. For those seeking a luxurious yet peaceful retreat in munnar, this property is an excellent choice. It is a paradise for nature enthusiasts and anyone yearning for a rejuvenating escape.

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    Good Stay

    Rated 4.0 by Amrutha Das . Group Traveller . Oct 21, 2024

    The hotel location and view were stunning making a perfect setting to relax and unwind. The rooms are clean and well maintained and with friendly staff unfortunately food was major let down the quality and high pricing for the food is disappointing. Taste was below expectation

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    VICEROY LUXURY MOUNTAIN RESORT AND SPA has replied on Oct 25, 2024

    Dear Amrutha, Thank you for sharing your feedback. We're glad you enjoyed our stunning location, clean rooms, and friendly staff. Sorry to hear our food quality and pricing didn't meet your expectations. We'll review our menu and pricing strategy to improve. Thank you for hel... Read more

    Good Stay

    Rated 4.0 by Faiza Memon . Oct 07, 2024

    As per website outdoor activities including cycling and jungle safari, but there were no such activities available at property and the food was average.

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    VICEROY LUXURY MOUNTAIN RESORT AND SPA has replied on Oct 11, 2024

    Dear Faiza, Thank you for choosing Viceroy and sharing your feedback. We apologize for: - Unavailable outdoor activities - Average food quality We take full responsibility for the discrepancies and are taking immediate action: - Reviewing and updating our website ... Read more

    Stay review

    Rated 5.0 by ASM SAYEM . Business Traveller . Sep 23, 2024

    Stay 5/5 environment 5/5 facilities 5/5 breakfast 5/5 dinner 3. 5/5 (mutton was average) cleanliness 5/5

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    VICEROY LUXURY MOUNTAIN RESORT AND SPA has replied on Sep 27, 2024

    Dear Asm, Thanks for your glowing review! Delighted you loved your stay, environment, facilities, breakfast, and cleanliness. Sorry dinner didn't impress; we'll upgrade our mutton dish. Regards, Viceroy Luxury Mountain Resort & Spa Read more

    Excellent experience at viceroy

    Rated 5.0 by Mangesh Darekar . Couple Traveller . Jul 17, 2024

    Excellent experience, great mountain and tea plant view, food is awesome, very good service, staff is great,

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    VICEROY LUXURY MOUNTAIN RESORT AND SPA has replied on Sep 27, 2024

    Dear Mangesh, Thank you for your fantastic review; we're delighted you had an excellent experience and look forward to welcoming you back! Best regards, Viceroy Luxury Mountain Resort & Spa Read more

    Great view, good service and poor amenities

    Rated 3.0 by Bharadwaj Murikipudi . Couple Traveller . Mar 21, 2024

    Pros: all balconies with stunning views nice places inside property for a short walk, sit and enjoy scenic beauty staff are very attentive and service oriented and brand new and neat property. Cons: location of property is on a isolated steep mountain, you cannot simply go for a quick walk outside the hotel as it's dangerous, slippery and long away from nearest town center. Also, far away from all munnar tourist spots( to visit a nearest view point and to visit other tourist spots you must come out 18kms and go 18kms while returning) for context, we wanted to roam around town and try local food in the evening so we had to book a cab that costed 1000 for 2 hours as hotel is remote and on a hill. You must book taxi for whole day for 8-10 hours for less expensive and comfortable commute. Food is fresh but tastes less than average and expensive. Though they are giving 20% discount on lunch and dinner ala carte, portion is less than an average indian meal for two. There is no buffet in lunch and dinner too. Definitely not for someone who wants to try regional cuisine. Construction works are head banging and this may not be in future as property is only 5-6 months old. No centralized ac and ac was mounted at least 6 feet away from the bed in a different direction. If you visit on warmer months like us in march, keep all doors closed and curtains drawn, blocking the great view outside and blast ac for throughout the day else you get sweat and don't expect to sleep at nights. In a nutshell, viceroy in ellackal(not munnar) has a great view, good staff and service, average food, poor location and a pathetic property planning.

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    VICEROY LUXURY MOUNTAIN RESORT AND SPA has replied on Apr 19, 2024

    Dear Guest, Greetings from Viceroy Luxury Mountain Resort, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Looking Forward to The Pleasure of Welcoming You... Read more

    Excellent Stay

    Rated 5.0 by Dasharath Rao . Dec 11, 2023

    Best rooms and food also good

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    VICEROY LUXURY MOUNTAIN RESORT AND SPA has replied on Jan 12, 2024

    Dear Dasharath Rao, Thank you so much for your kind words! We're delighted to hear that you enjoyed both our rooms and food during your stay. Providing the best possible experience for our guests is always our goal, and we appreciate your positive feedback. If there's anythi... Read more

    Good Stay

    Rated 4.0 by Tushar Chaudhary . Nov 15, 2023

    10/10 for rooms, hotel, reception, view. Extremely brand new hotel. Loved it. Just issue with thes restaurant, because of lack of people, they don't prepare buffet, and ordering takes a lot of time to get ready

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    VICEROY LUXURY MOUNTAIN RESORT AND SPA has replied on Nov 22, 2023

    Dear valued guest, Thank you for your fantastic 10/10 review! We're thrilled to hear you enjoyed our brand new hotel, rooms, reception, and the breathtaking view. We appreciate your feedback regarding the restaurant, and we apologize for any inconvenience caused by the current... Read more

    Good peaceful place to stay

    Rated 4.0 by Aathi P . Family Traveller . Nov 12, 2023

    Excellent place to stay. Good service. Can be a difficult terrain to reach and less accessibility. Worst food. Don't order food here.

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    VICEROY LUXURY MOUNTAIN RESORT AND SPA has replied on Nov 22, 2023

    Dear valued guest, Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our excellent service and accommodations. We apologize for any challenges you faced with accessibility and reaching us. Your comments regarding the food ar... Read more

    Excellent Stay

    Rated 5.0 by Vigneshwaran Sadhasivam . Couple Traveller . Nov 12, 2023

    Accommodation are very good and food too but only thing is food is bit high suitable for couples and family

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    VICEROY LUXURY MOUNTAIN RESORT AND SPA has replied on Nov 22, 2023

    Dear valued guest, Thank you for taking the time to share your feedback. We're delighted to hear that you found our accommodations to be excellent and enjoyed the quality of our food. Your comments regarding the pricing of our meals have been duly noted, and we appreciate yo... Read more

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