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Review Of Hotel Pavilion0123401234

Mall Road, Mussoorie | About a minute walk to The Mall Road | 56.7 km drive to Jolly Grant Airport

    User Ratings & Reviews

    Important information that you need to know before you book!

    • All
    • COUPLE
    • FAMILY
    • GROUP
    • SOLO
    2.4

    Average

    127 User Reviews and 147 Ratings

    Sort By:

    Guest Reviews

    Terrible vacation

    Rated 1.0 by Neha Malhotra . Family Traveller . Mar 29, 2021

    There was no temp check up, sanitizer, everything was smelling and bad tv broken geyser not working no intercom spits on walls horrible smell

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    Service

    Rated 1.0 by Raman Sikka . Group Traveller . Jan 02, 2021

    Not like the services because no facility available. Even not available the water also in wash room
    Very poor room. Will not book room from make my trip

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    Everything

    Rated 1.0 by Sunil Lalwani . Family Traveller . Dec 28, 2020

    Phone, television, wifi, door lock, water on the 2nd day. Everything was not working. Staff sounded illiterate. Did not care about the problem. Not at all helpful. They already were aware about the problem in advance. Still it was displayed on mmt. It is a breach of trust. Mmt is deceitful. Everything shown in amenities was not offered

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    Horrible hotel to stay with

    Rated 1.0 by Nawneet Kumar . Family Traveller . Dec 28, 2020

    No water. No room lock. Bulb tubelight fused. Tv not working. Geyser not working. Commode choked.
    No water. No room lock. Bulb tubelight fused. Tv not working. Geyser not working. Commode choked

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    Pathetic service and poor quality

    Rated 1.0 by deepak vohra . Family Traveller . Dec 27, 2020

    Should not recommended to anyone as service provided by very bad. Overall it was poor stay at this hotel

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    Cleanness

    Rated 1.0 by Yogesh vij . Family Traveller . Dec 27, 2020

    It was really a very bad experience to stay in this hotel. There is no lock in washroom door and even room lock was not working properly. Bad sheet and room was not clean. There is a problem in hot water facility also. Only location is good. On mall road there was no food service available due to covid-19

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    Pathetic service. Shouldn't be called as a hotel. Ruined my holiday

    Rated 1.0 by Saurabh Singh . Family Traveller . Dec 27, 2020

    The worst experience that i have ever experienced in my life. First of all this isn't a hotel. We did booked two premium rooms which were not even standard. No locks on the doors. Beds were broken. No bulbs/ proper lit rooms. No kettle provided. No heater provided in the rooms even after asking them. No drinking hot water as promised. No wifi which was promised. The only thing we got is a broken bed and parking. No water in taps even to go to the loo and flush. Please do not book this hotel. The helper was good but management was clueless for each and everything we asked him.

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    Terrible experience

    Rated 1.0 by Pranav Monga . Group Traveller . Oct 08, 2020

    Rooms were not clean. No sanitization. No cleanliness. Kitchen was not open. Spit marks on wall. Tobacco marks on the wall. It was so untidy.

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    Terrible Stay

    Rated 1.0 by sushant saxena . Family Traveller . Nov 02, 2019

    There is no service not even hot water kettles, no internet, even sewer are open I give 10.

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    Average Hotel for quick stay

    Rated 3.0 by Tarun Kohli . Oct 14, 2019

    Not much of facilities. Although location is good. Rooms were like apartment.

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    Not clean

    Rated 3.0 by parminder singh . Group Traveller . Jul 14, 2019

    Washroom is not good and clean.

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    Average Stay

    Rated 3.0 by Sandeep Gautam . Family Traveller . Jun 21, 2019

    Good as location Vally view is good

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    Good Stay

    Rated 4.0 by Manoj Gupta . Family Traveller . Jun 20, 2019

    Good Hotel and staff, but proper location and sign board not available cause hard to trace Hotel also by Google.

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    Pathetic Hotel ever visited

    Rated 2.0 by Manish Kumar Gupta . Family Traveller . Jun 10, 2019

    Hotel manager and staff is very arrogant and they don't know about hospitality services. They only know no and not available. Even though things are mentioned in the Hotel inclusion. Property is on mall Road and it's not maintained, Hotel corridors and rooms stink and a lot of flies. It's very overpriced as compared to the property condition and services. Please note that this property is 500-600 meters inside on the mall Road. Taxi can't go till Hotel and you can't expect any help from Hotel staff even just outside of the Hotel to help you to take your luggage. To reach Hotel and rooms you have to take stairs which are very steep and not friendly for elders.

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    Poor Stay

    Rated 2.0 by SAMEER KALGAONKAR . Family Traveller . Jun 09, 2019

    The check-in was pathetic. The offered rooms which were not clean and smelling. Lots of flies. No fan. Dirty bedsheets and pillow covers. Garbage outside window. Not worth wihich we paid per day. Later they changed rooms but still only a little better. Low water supply in taps, smelling toilets, no educated staff. Till 7 AM in morning no service. Not recommended at all.

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    Terrible Stay

    Rated 1.0 by Amanprit Singh . Family Traveller . Jun 07, 2019

    Over all very bad Hotel. Rooms are very dirty. No facilities are available

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    Horrible experience

    Rated 1.0 by Nakul Bhalla . Family Traveller . May 04, 2019

    The rooms were not clean, the bed sheet and blanket/quilt were really dirty with stains of food. The room was smelly and the toilet was in pathetic condition. The Hotel staff switched off the power supply which led to non working of geyser. When we asked the reason we were told to avoid heavy load or load shedding we turn off the main power with only lights and tv working but geyser not working. I Am sure this was done to save some money and they always had a reason or two to hide their wrong doings. I recommend never to be in this Hotel at whatever cost. You just cannot imagine how the rooms are and what the condition is.

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    Excellent Stay

    Rated 5.0 by rajesh sharma . Jan 02, 2019

    Good service and good location and helpful staff.

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    Terrible Stay

    Rated 1.0 by kavit sharma . Dec 26, 2018

    I stayed at the hotel. If we want outing for some days what we need. A good room, hygiene food, services etc but I faced a lot of problems at this hotel the rooms were not cleaned, bathrooms are in worst condition too. And the main thing (food), it was disgusting not hygienic, you can't even eat it. The services was worst. Service boy took 2 has to get food and water bottle in a room. I strongly recommend that do not stay in this hotel ever.
    Worst services ever had in the trip.

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    Poor Stay

    Rated 2.0 by Rohit Kumar . Aug 26, 2018

    No care about cleanliness and top sheet was very dirty, toilet was not cleaned at all.

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