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You are booking hotel for more than 30 days

Review Of Hotel Shiva Continental0123401234

Near Picture Palace Bus Stand, Mussoorie | 2 minutes walk to The Mall Road | 56.4 km drive to Jolly Grant Airport

    User Ratings & Reviews

    Important information that you need to know before you book!

    • All
    • COUPLE
    • FAMILY
    • BUSINESS
    • GROUP
    • SOLO
    3.7

    Very Good

    557 User Reviews and 844 Ratings

    Location4.1

    Cleanliness3.7

    Room3.8

    Food3.7

    Value for Money3.6

    Hospitality3.8

    Sort By:

    Guest Reviews

    Nice

    Rated 4.0 by jayant sakariya . Family Traveller . Dec 02, 2024

    Its nice location near mall road. Rooms are nice n comfortable i booked the super deluxe room n rooms were very good. Breakfast is also excellent with plenty of options. Thoda sa bathroom smelled when we came. And one day napkin was not provided but it was solved upon notified.

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    Best experience

    Rated 5.0 by Yaman Yadav . Family Traveller . Nov 30, 2024

    Best stay and experience provided by mr. Sumit and mr. Vinod. Breakfast was also very tasty and this is near to mall road.

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    Very good hotel

    Rated 5.0 by Piyushkumar Thakkar . Family Traveller . Nov 13, 2024

    Good location, nice hotel, room was slightly congested. Nice food, good service. Go with out any thought. Happy with stay

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    Terrible Stay

    Rated 1.0 by swati Dhiman . Family Traveller . Nov 02, 2024

    Staff is very rude, the food is pathetic and there is no proper parking space not worth staying in very bad service

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    Hotel Shiva Continental has replied on Nov 16, 2024

    Dear Guest, Thank you for your feedback. We apologize for the issues you faced during your stay, including the staff service, food, and parking. This is not the experience we aim to provide, and we will address these concerns with our team to ensure improvements are made. W... Read more

    Need room upgrade

    Rated 3.0 by Jatin Gautam . Family Traveller . Oct 19, 2024

    Cons: this is an old property that needs to be upgraded. Bathrooms are not up to the mark. Broken wc, broken fan, broken pop about to fall. Pros: breakfast buffet is really good. Location is close to mall road. View from the room is beautiful ( valley view room) overall this property used to be my favorite 15 years ago, but now it definitely needs an upgrade. Their room charges are very high.

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    Hotel Shiva Continental has replied on Nov 16, 2024

    Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered with the condition of the property, particularly in the bathroom. We truly appreciate your comments on the breakfast, location, and the beautiful valley view. Your feedbac... Read more

    Great location and nice prop

    Rated 4.0 by Rajat Asthana . Family Traveller . Sep 30, 2024

    The best part of this property was it's location just on the corner on mall road, apart from it hotel services and amenities was decent as stated in description while booking, the only reason i've given 4 star is because of food, doesn't seems to be good enough as per our requirements. Special thanks to sumit.

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    Hotel Shiva Continental has replied on Oct 05, 2024

    Thank you for sharing your experience with us! I’m thrilled to hear that you enjoyed our prime location and found our services and amenities satisfactory. Your feedback about the food is particularly valuable, as we are always looking to improve and meet our guests’ preferences. ... Read more

    Good Stay

    Rated 4.0 by Santosh Mishra . Group Traveller . Sep 29, 2024

    Room is good. Food is good. Services are also good. Near to mall road market. Stay in this hotel is enjoyable. B try all. This hotel shiva continental.

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    Hotel Shiva Continental has replied on Oct 05, 2024

    Thank you for your wonderful feedback! I’m glad to hear that you had a good stay and enjoyed the room, food, and services. It’s great to know that our location near the market added to your experience as well. We always aim to provide an enjoyable environment for our guests, and ... Read more

    Excellent Stay

    Rated 5.0 by Sushanta Bhattacharjee . Group Traveller . Sep 22, 2024

    Overall, had a very positive experience. First of all it is near mall road, going there is just a min walk away. The property also offers free limited parking. The staff and over all ambience was also good. Not too pricey acc to the location and had a very good view from the balcony. Definitely would recommend!sattf is vere good Sumit and anshu 👍

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    Hotel Shiva Continental has replied on Oct 05, 2024

    Thank you so much for your fantastic review! I’m thrilled to hear that you had such a positive experience during your stay. Our location near Mall Road is indeed a highlight, and I'm glad you found the free parking convenient. It’s wonderful to know that you appreciated the amb... Read more

    Average Stay

    Rated 3.0 by Gautam Kumar . Couple Traveller . Aug 23, 2024

    Pros: 1. Hotel location is at very good place 2. Break fast is good 3. You will be provided all the basic amenities and it is maintained cons: 1. Standard room is like at basement and it is a bit smelly because of dampness we felt. 2. Deluxe or premium room could be good because they are not too down nor at basement, but its expensive, almost at 4 k per night. 3. Overall, we had a good stay with more pros and less cons

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    Hotel Shiva Continental has replied on Sep 10, 2024

    Thank you for taking the time to share your feedback! We’re pleased to hear that you enjoyed our location, the breakfast, and the amenities provided. It’s always our aim to offer a comfortable and pleasant experience for our guests. We appreciate your comments regarding the st... Read more

    Excellent Stay

    Rated 5.0 by Vivek Chauhan . Couple Traveller . Aug 19, 2024

    Location wise good hotel nearby cafe you can easily access and really good room you can stay with your family. Supporting staff.

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    Hotel Shiva Continental has replied on Aug 21, 2024

    Hi Vivek, Thank you for the excellent review! We're thrilled you enjoyed the location, room, and our supportive staff. We look forward to welcoming you and your family back soon! Read more

    Too good hotel and so many fesiloty, like game, garden, lounge, and many

    Rated 5.0 by Krishna Rastogi . Couple Traveller . Jun 29, 2024

    Be honest, which is so good, and really me bhot sare hotels me sty kr chukka hu but ab-hi teak itna amazing hotel n hi mila vobhi itne ache price pr

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    Hotel Shiva Continental has replied on Jul 01, 2024

    Thank you, Krishna! We’re delighted you enjoyed our facilities and found great value in your stay. Your kind words motivate us to maintain our high standards. We look forward to welcoming you back soon! Read more

    Shiva continental

    Rated 1.0 by Pranshu Kamalia . Family Traveller . Jun 28, 2024

    Everything is very pathetic room staff food room service everything charged extra money for extra bed didn't gave

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    Hotel Shiva Continental has replied on Jul 01, 2024

    Dear Pranshu, We apologize for the inconvenience you faced during your stay. We take your feedback seriously and will investigate the issues mentioned. Please contact us directly so we can address your concerns and make it right. Read more

    Excellent Stay

    Rated 5.0 by Anurag Tomar . Couple Traveller . Jun 28, 2024

    Friendly & accommodating staff. Friendly, accommodating staff, willing to help with a smile. . Clean & efficient. . The impeccable service. . Pleasant stay & friendly staff. . Excellent service. . Everybody friendly, nice environment, comfortable. . Best of quality service. . An enjoyable and comfortable stay.

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    Hotel Shiva Continental has replied on Jul 01, 2024

    Dear Anurag, Thank you for your wonderful review! We're thrilled to hear that you had an excellent stay and enjoyed our friendly staff and impeccable service. We look forward to welcoming you back soon. Read more

    Terrible Stay

    Rated 1.0 by Kanchan Gupta . Family Traveller . Jun 27, 2024

    Smelly room, no upgrade even after that, no kettle in room had to ask for it, no wifi asked for it, it was the only thing they put for us, no extra pillows waited for check in till 3 pm when check inn was at 1 pm but during check out they called 10 times that pols clear the room, the jet in washroom was leaking

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    Hotel Shiva Continental has replied on Jul 01, 2024

    Dear Kanchan, We're truly sorry to hear about your experience. This is not the standard we strive for. We appreciate your feedback and will address these issues promptly to ensure a better experience for our guests in the future. Read more

    Horrible rooms

    Rated 2.0 by riya puri . Family Traveller . Jun 25, 2024

    Rooms are really pathetic. Fan regulators do not work. They don't care if you die of cold. Sleeping without fan is suffocating. Telecom doesn't not work. Sometimes it works, sometimes it doesn't. Room cleaning services are limited to 2-4 pm. What sort of time limitation is this i don't understand. Charging whooping prices for nonsense rooms.

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    Hotel Shiva Continental has replied on Jul 01, 2024

    Dear Riya, We sincerely apologize for the inconvenience you faced during your stay. We take your feedback seriously and will address these issues immediately to ensure better service in the future. Read more

    Good Stay

    Rated 4.0 by Rajat Gupta . Couple Traveller . Jun 23, 2024

    We stayed here for 3 nights.... 1. At reception no welcome drink was offered but our luggage was carried by one of their staff, that was good. 4 marks 2. The room was ok, it had a balcony providing a mountain view, the washroom was quite small but cleanliness was good. 4 marks 3. We are provided with 2 bottles of drinking water, some powdered milk, coffee and tea sachets and 2 electric kettles. 5 marks 4. A few things required some maintenance like a nail was plucking out from the floor mat that could harm anybody, 2 lights were not working well, the wall mounted fan was making uneven noise and its regulator was also not working. 3 marks 4. Overall the hotel was decent with some fun activities like chess, carrom, table tennis and some decorated balconies for selfie lovers. 4 marks 5. The dining hall was quite nice and the food quality was also good. 5 marks 6. Room service was decent. 4 marks Overall it was a good deal in 10k for 3 nights & 4 days.

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    Hotel Shiva Continental has replied on Jul 01, 2024

    Dear Rajat, Thank you for your detailed review. We're glad you enjoyed your stay and appreciated our amenities and activities. We apologize for the minor maintenance issues and will address them promptly. We hope to welcome you back soon. Read more

    Good Stay

    Rated 4.0 by Nitin Shukla . Family Traveller . Jun 20, 2024

    Hotel was good but they charge high and not include breakfast. If u are charging high amount then you shoal give breakfast complementary.

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    Hotel Shiva Continental has replied on Jul 01, 2024

    Dear Nitin, Thank you for your feedback. We’re glad you enjoyed your stay. We’ll take your suggestion about including breakfast into consideration. We hope to improve your experience on your next visit. Read more

    Excellent Stay

    Rated 5.0 by Deepak kumar . Couple Traveller . Jun 19, 2024

    Best hotel for stay near mall road food is very good. Hotel staf is good.

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    Hotel Shiva Continental has replied on Jul 01, 2024

    Dear Deepak, Thank you for your wonderful review! We’re thrilled you enjoyed your stay, our food, and the service from our staff. We look forward to welcoming you back soon. Read more

    Good for family and couples stay

    Rated 5.0 by Vivek Thakur . Family Traveller . Jun 15, 2024

    Very nice stay staff behaviour is good the room is very clean and room service is also good i like the hotel location which is near the mall road 200m away. Its terrace garden space is very cool and i love it

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    Hotel Shiva Continental has replied on Jul 01, 2024

    Dear Vivek, Thank you for sharing your experience! We're delighted to hear that you enjoyed our clean rooms, friendly staff, and convenient location near Mall Road. We hope to welcome you back for another enjoyable stay soon! Read more

    Good Stay

    Rated 4.0 by Kuldeep Arora . Solo Traveller . Jun 15, 2024

    Bhai find the property on makemytrip it's location is wonderful working distance of mall road and taxi stand the property provide limited parking and accommodate driver also complementary food is very delicious and staff us so good

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    Hotel Shiva Continental has replied on Jul 01, 2024

    Dear Kuldeep Arora, Thank you for your kind review! We're glad you found our location convenient and enjoyed our delicious complimentary food. We look forward to welcoming you back for another pleasant stay near Mall Road! Read more