Review Of The Viceroy Comforts

Terrible Stay

Rated 1.0 by Virbhadra Gupta . Dec 30, 2024

Makemytrip seems to artificially inflate hotel prices, which is highly disappointing. The hotel was almost empty, yet the rates were unjustifiably high. They rated this property as 3-star and tagged it as an mmt value stay, but it didn’t even meet the standards of a 2-star hotel. Such misleading ratings and descriptions severely tarnish the trust customers place in makemytrip. I expected better transparency and quality assurance. I had a very disappointing experience during my recent stay booked through makemytrip. The hotel failed miserably in providing even the most basic facilities and services. 1. Awful room service: i had to call 3-4 times for small things like drinking water, which should have been easily available. 2. Horrible restaurant service: no one even picked up my call when i needed assistance. 3. Worst complimentary breakfast: they claimed breakfast would start at 7:30 am, but it didn't start until 8:30 am. On top of that, the quality was terrible and unappetizing. 4. Electric issues: the floor's light started tripping when i used the electrical kettle in my room, leaving us in complete darkness for 30 minutes. This was especially distressing for my kids, who were frightened by the situation. 5. Missing facilities: basic amenities shown during booking, like a hairdryer, hand towels, and toilet paper, were missing. 6. Broken fixtures: the room had broken switches and damaged bathroom fittings, which made the overall experience extremely unpleasant. This stay was an absolute nightmare. I trusted makemytrip to ensure quality, but this experience has shattered my trust. I urge them to reevaluate this hotel listing and provide accurate descriptions to avoid such horrible customer experiences. I would never recommend this property to anyone.

Terrible Stay

Rated 1.0 by Sukhdeo Pandhari Nakhate . Family Traveller . Dec 26, 2024

Not recommended at all. Truly unprofessional.. No room service. No dinner or breakfast.

Good Stay

Rated 4.0 by Anirudh Sundriyal . Dec 19, 2024

The rooms were spacious clean the only part i didn’t like was the cleanliness of the shower curtains in the bathroom which could have been definitely better.

Good Stay

Rated 4.0 by Bharat Mallapur . Family Traveller . Dec 16, 2024

Hotel review we recently stayed at this hotel and had a decent overall experience. The location is excellent, being very close to many popular sightseeing places. Despite being near the main road, the hotel is tucked away just enough to avoid any noise, offering a peaceful stay while still being conveniently accessible. The rooms were spacious and ideal for a family, with enough space even after adding an extra bed for a child. Both the rooms and bathrooms were clean, which added to the comfort of our stay. During our visit, the hotel was relatively quiet since it was the off-season, about 15 days before the peak tourist period. The restaurant, though large and spacious, offered only a limited fixed menu of 3-4 items. However, we were informed that a full menu is available during the peak season. The front desk staff were courteous and helpful. One thing to note is that the hot water supply is centralized and not available 24/7. You need to inform the front desk if you require it, and they promptly arrange for it. Overall, it was a decent stay, though not extraordinary. While we wouldn’t mind staying here again, we would weigh our options, especially if the price is on the higher side, as there could be better alternatives available.

Average Stay

Rated 3.0 by K Nanjunda Kumar . Dec 16, 2024

The food option was limited and the room was not up to the mark as it was shown. Also due to less crowd or for some reason, the service was below poor.

Average Stay

Rated 3.0 by Rajkumar sharma Sharma . Dec 04, 2024

Ok

Very bad

Rated 2.0 by Rajkumar Sharma . Couple Traveller . Nov 30, 2024

Phones do not work, no breakfast preference, no dinner lunch preference. Room is clean. No tea kettle, earlier hotel was booked with complementary break fast but hotel it is not included.

Terrible Stay

Rated 1.0 by Pradeep Joshi . Family Traveller . Nov 24, 2024

Worst room no cleanliness to and ac remotes not working hot water not available checked in @4am am and checked out by 11 am due to uncomfortable and smelly

Terrible Stay

Rated 1.0 by Nagendra Prasad . Family Traveller . Oct 12, 2024

Although i was happy to check-in to this hotel by looking at the infrastructure, i would never visit this place again. I had a very forgettable stay at this hotel. No power supply throughout the night, not restored till 8:30 in the morning. Management was not bothered to inform the customers about this, no alternate arrangements were made.

Good Stay

Rated 4.0 by chethan kumar . Family Traveller . Sep 19, 2024

We booked this hotel based on reviews. And we stayed here for 1 day. Ac was good, room was spacious. We had children, and the bed was not as expected. It was small. And the beds were clean, but got back pain because of the smaller size. Parking is good, location is also good. Service is not as expected, there is only one guy who is taking care of all the services. He was really well behaved.

Average Stay

Rated 3.0 by Balachandar Singh . Family Traveller . Aug 22, 2024

The extra bed provided was horrible, the room and especially the bathroom were dated. For a people of three a single water bottle was complimentary.

Nice stay with decent price.

Rated 4.0 by Kashif Ali . Family Traveller . Aug 19, 2024

It was a pleasant stay with all the facilities provided at a very nominal price. Only issue i found is there is a few tiny cockroaches in the bathroom which need to be take care of by the pest control from property management. Overall with respect to in-house restaurants and other facilities are very good.

Terrible hotel. Apart from parking space nothing was good.

Rated 1.0 by Vipul Agarwal . Family Traveller . Aug 18, 2024

Was terrible stay, as amenities like pillow, blanket and towels were not clean. Also no proper food.

Not worth

Rated 3.0 by Santosh Kulkarni . Group Traveller . Aug 17, 2024

Very badly maintained. Complimentary breakfast quality was bad. Location is good. Parking is spacious. We took 3 rooms and all the rooms had bad smell. Had cockroaches inside the room.

Excellent Stay

Rated 5.0 by Nanjunda N . Family Traveller . Jul 27, 2024

Very nice to stay with family & service also good.

Good Stay

Rated 4.0 by Anupam Jaiswal . Couple Traveller . Jul 21, 2024

Pros: a vast attached open space / balcony. Ample parking room size is good enough cons: the restaurant had limited food items and is mostly closed.

Average Stay

Rated 3.0 by Harihara Murthy . Jul 19, 2024

Location 4 parking 5 friendliness 4 room space 5 cleanliness 3 food 2 staff not enough, hasn't been kept functional for sometime it appears. Services like bfast are not available unless pre-ordered.

Average but not like 3 star at any point

Rated 3.0 by ANOSH WANKHADE . Family Traveller . Jun 30, 2024

Poor at maintenance, old rooms and not having facility of dental or shaving kit. Damaged furniture and taps are licking

Pleasant stay

Rated 5.0 by Kumar Raja . Family Traveller . Jun 11, 2024

Location is quite pleasant with huge parking space. Away from the city hustle bustle noise. Rooms are spacious and the people are quite helpful.

Comfortable stays means viceroy comfort

Rated 5.0 by Gaurav Sakhare . Family Traveller . May 31, 2024

Location is great, near to zoo and palace, also very spacious. Staff is also very friendly and supportive