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Sector 104, Noida | 23.5 km drive to Hindon Airport, Ghaziabad.
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Guest Reviews
Terrible Stay
Rated 1.0 by Sahil Thakur . Sep 04, 2024
I don't know how can your team ask for review while this hotel had been closed 2 days before the booking. We have arrange another hotel on urgent basis. This is not acceptable.
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Horrible experience
Rated 1.0 by Vipin Vasisth . Group Traveller . Sep 04, 2024
This hotel was shutdown two day before my booking & i don't know why your team not informed to us regarding hotel had been closed. We had arranged other hotel in the emergency with high charges. This exercise is not acceptable & this is total your mistake.
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Terrible Stay
Rated 1.0 by Hemant Desai . Sep 01, 2024
This hotel is not recommended for comfort stay. 1. Dirty and outdated equipments 2. Food quality is worst will never recommend the fern group for anyone. In fact they should return all my amount
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Bad hotel
Rated 1.0 by Prasad Shetty . Business Traveller . Aug 30, 2024
1. Small water bottle of 250 ml is provided 2. Poor customer service 3. Most of the breakfast items are not available after 9 am and staff tells that its over now. 4. Salty water in the washroom for taking bath. 5. Lazy and unprofessional receptionist.
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Poor Stay
Rated 2.0 by Jalil Bhatnase . Business Traveller . Aug 30, 2024
Location was inside the lane and cab also will not enter into that small lane. Room was too small with no view at all. Food was average. Overall this is not the fern quality which they are providing other the fern chain.
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Terrible Stay
Rated 1.0 by Kishor Ahire . Aug 29, 2024
I would recommend to refund my payments
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The Fern Residency, Noida has replied on Aug 31, 2024
Dear Mr. Ahire, We regret to hear that your experience did not meet your expectations and appreciate your suggestion for a refund. Your feedback is crucial for us to improve our service and ensure customer satisfaction. To address your concern promptly, we would like the op... Read more
Not recommending
Rated 3.0 by Jibin Nath . Business Traveller . Aug 28, 2024
Rooms are not neat, had a foul smell and cafeteria need a lot of improvement in menu and front office support need to be improved
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The Fern Residency, Noida has replied on Aug 30, 2024
Dear Mr. Nath, We're genuinely concerned to hear about your experience and the cleanliness issues you encountered with your room. The comfort and satisfaction of our guests are top priorities, and it's clear we fell short in your case. We're already addressing the cleaning ... Read more
Not so good suit
Rated 3.0 by Vishal Raj Giri . Couple Traveller . Aug 28, 2024
I booked a suite but found a normal room(even smaller) with a living room. I booked here for the 2nd time and the suite is even worse than the normal room. Go to the normal room instead.
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The Fern Residency, Noida has replied on Aug 30, 2024
Dear Mr. Giri, We are disappointed to hear that your recent stay did not meet the expectations set by your previous experience with us. It is concerning to learn that the suite provided did not align with the description and standards we aim to uphold. We take your feedback... Read more
Stay at fern noida with family-12-13 aug 2024
Rated 3.0 by Harsh Mishra . Family Traveller . Aug 19, 2024
Property on th highway but exact location slightly confusing to find. The rooms were well cleaned & spacious. Room service was up to the mark. Hotel lobby is very congested & amenities like swimming pool, garden, gym, spa were missing. We have booked the night meal too & expecting the buffet at night but surprisingly there was no buffet because there were no any other person who came to restaurant to dine. They ask us to order anything in avl menu except the starters. Morning breakfast was good. Restaurant staff was also good & well behaved. Overall good but due to lack of amenities, the excitement was low.
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Review
Rated 1.0 by Pankaj Tripathi . Solo Traveller . Aug 14, 2024
Rooms were stinking, linen on bed was stinking. The experience was not good. Everything need to be asked if you want to have it in your room
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The Fern Residency, Noida has replied on Aug 16, 2024
Dear Mr. Tripathi, We are genuinely concerned to hear about your disappointing experience with the cleanliness of our rooms and the state of the linen. Please be assured that we take all feedback seriously and will take immediate steps to address the issues you've highlight... Read more
Worst wildlife experience worst pols don't book hell life for one night
Rated 1.0 by Amruta Dalpatia . Solo Traveller . Aug 11, 2024
Entire night rats are falling from down sealing and stinking rooms with bad bathroom pls don't book check the review all room was full of rats
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The Fern Residency, Noida has replied on Aug 12, 2024
Dear Ms. Dalpatia, We are truly concerned to hear about your experience regarding cleanliness and pest control in our rooms. The situation you've described is quite alarming and certainly not in keeping with the standards we strive to maintain. We have taken immediate actio... Read more
Good experience
Rated 4.0 by Pratik Shrigopal Agrawal . Business Traveller . Aug 11, 2024
Well equipped rooms with various facilities and good room service. Water is very very hard to take bath. They should use softener
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The Fern Residency, Noida has replied on Aug 12, 2024
Dear Mr. Agrawal, We're delighted to hear that you found our rooms well-equipped and our room service to be good. Your comfort is our priority, and it's great to know we met your expectations in these areas. Regarding the water quality, we take your feedback very seriously.... Read more
Disappointed disappointed staying.
Rated 1.0 by Shrikant Agarkar GEA India . Solo Traveller . Aug 08, 2024
Bathroom with drainage big flyers. Hot water in a bucket. The restaurant was not hygienic. Hotel location is poor.
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The Fern Residency, Noida has replied on Aug 12, 2024
Dear Mr. Agarkar, We are genuinely concerned to hear about your experience and take your feedback seriously. It is disheartening to learn that the bathroom drainage was an issue and that our hot water facilities did not meet your expectations. We aim to provide comfortable ... Read more
Bad experience don’t book personal advice
Rated 2.0 by dr Ashish Bhadana . Business Traveller . Aug 06, 2024
Room and washrooms are unhygienic and and it was stinking smelly sheets of bed too! kindly think before once you book this hotel
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The Fern Residency, Noida has replied on Aug 09, 2024
Dear Dr Bhadana, We are concerned to hear about your experience regarding the cleanliness of our rooms and washrooms. It is unacceptable for guests to face such issues, as our standard is to provide a clean and comfortable environment. Your feedback on the smell and the con... Read more
Poor stay at fern hotel noida
Rated 2.0 by Rohit Puranik . Solo Traveller . Aug 04, 2024
Good location, staff helpful and smiling. The rooms are dirty with smelling water and the food is ok. But, overall a very bad stay
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The Fern Residency, Noida has replied on Aug 06, 2024
Dear Mr. Puranik, We appreciate the feedback on our location and staff. It's disheartening to learn about the room conditions and the issues with the water you experienced. Please know that we take cleanliness very seriously and what you encountered does not meet our standa... Read more
Terrible Stay
Rated 1.0 by Neev Banwani . Aug 02, 2024
Horrible staff after showing him the booking he made me wait for more than 1 hour
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The Fern Residency, Noida has replied on Aug 05, 2024
Dear Mr. Banwani, We are genuinely concerned about the wait you experienced despite having your booking, as we strive to provide efficient and prompt service. It is clear that we fell short of our own standards and your expectations on this occasion. We are reviewing our ch... Read more
Not align with fern residency quality
Rated 1.0 by Rupesh Vyas . Business Traveller . Aug 02, 2024
Rooms are stinky like someone has urinated, i stayed in so called premium room (408), ac stopped several time in night. Sound proofing is very poor. Room cleanliness is also at a low level. Its a disgust on the name of fern residency. No open-able window for fresh air, instead just sealed glass.
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The Fern Residency, Noida has replied on Aug 05, 2024
Dear Mr. Vyas, We are truly sorry to hear about the discomfort you experienced during your stay with us. It is concerning to learn that the condition of the room fell short of our usual standards. Rest assured, the issues you've reported with room odor, AC functionality, an... Read more
Below standard fern
Rated 2.0 by Suyog Keluskar . Business Traveller . Jul 30, 2024
Below standard hotel compared to all fern hotels i have visited so far. Rooms are average, location is also not that great.
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The Fern Residency, Noida has replied on Aug 01, 2024
Dear Mr. Keluskar, We're genuinely concerned to hear your experience with our hotel did not meet the high standards we strive to maintain. It is disappointing to learn that the room quality and location fell short of your expectations, as we aim to provide a comfortable and... Read more
Beware of rats
Rated 2.0 by Naresh Soni . Business Traveller . Jul 30, 2024
There were rat in the false ceiling which would make noise the night as they were trapped. The room was okay for the price.
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The Fern Residency, Noida has replied on Aug 01, 2024
Dear Mr. Soni, We appreciate you taking the time to provide feedback about your stay. It concerns us to learn about the noise issue you encountered due to the presence of rodents in the false ceiling. Please be assured, we take matters like this very seriously, and have sin... Read more
Good Stay
Rated 4.0 by KAMAL NAUTIYAL . Business Traveller . Jul 27, 2024
The place and services are good but the executive officer at reception should be more respectful towards guests, he was not too eager to greet you or attend to your service.
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The Fern Residency, Noida has replied on Jul 29, 2024
Dear Mr. Nautiyal, We're glad to hear that you found our place and services to be good. Your feedback regarding the experience with our reception staff is concerning, and we take note of it with the utmost seriousness. Providing a warm and welcoming environment is fundament... Read more