Review Of The Grange Hotel

Rude behavior of reception manager

Rated 3.0 by Yuvraj Nalawade . Family Traveller . Nov 18, 2024

The location of property next to usually busy road to connor. It has ample parking space. There is one restaurant inside the property with non veg speciality in-case you are super hungry and want to give it a try. The room allocated to us was as per booking but there is a catch - they mentioned that the stay for kids is free but they still charged inr 500 per day towards extra bed. This is something very strange the reception manager was not found friendly towards the concerns reported as if he is least bothered. Even they charged extra for heater 500 per day extra and that can be understood the rooms are more of heritage rooms with no ac or fans. The reception manager is not found at his place even when a call is made at 7 am. I would rate the overall family stay experience as average

Good Stay

Rated 4.0 by Albin Babu . Oct 31, 2024

The stay was amazing and peaceful the staffs were soo helpful and polite the cottage vibe gives the whole ooty experience the food from the nearby restaurant was also delicious. The stay was amazing and peaceful. The staffs were soo helpful and polite. The cottage vibe gives the whole ooty experience. The food from the nearby restaurant was also delicious. Rooms were clean and well maintained. Hot water was constantly available.

Nice ambiance to stay

Rated 4.0 by Sadagopan Srinivasan . Business Traveller . Sep 28, 2024

Within the centre and shopping area. Neat and clean. Very friendly and cooperative staff. Good atmosphere and ambiance

Average Stay

Rated 3.0 by ASHISH GUPTA . Sep 13, 2024

Location is good but very average hotel in terms of interiors and service, except parking everything was ordinary, not suggested.

Terrible Stay

Rated 1.0 by Nitesh Kumar . Aug 21, 2024

We had booked “cottage” category room in grange hotel upon reaching the hotel, we were showed our room and we were not all all satisfied with the room as it was completely different from what was shown in the pictures while booking. The front desk team denied to change our rooms. Few mins later, we realized that the washroom was filled with “worms”, informed the front desk team but nothing was done to fix it. Overall an unpleasant stay, not recommended until these issues are fixed.

Loved the stay

Rated 5.0 by ALOK JHA . Family Traveller . Jul 21, 2024

It was a short family trip, very clean and cosy place to stay. The staff were very helpful, they spoke hindi as well as english, which made communication very easy. Plenty of space to park freely within the hotel premises, walkable distance to the main market, absolute value for money.

Are 3 star ratings managed?

Rated 2.0 by Manish Kumar . Family Traveller . Jul 11, 2024

This was my first trip as a family. The 3 of us, my 6 month old daughter, my wife and myself checked into the hotel at around 7pm. The first thing you notice about the hotel is its close proximity to nearby markets. Having travel-led thoroughly both professionally as well as personally in north east india, i know a thing or two about hotels, having stayed from 7 star hotels to dingy and rickety rooms. The moment i entered the hotel premise, i got confused by an absence of hotel staff. There was no uniformed security person. When i reached reception, it was a single man at the counter. After checking in, we were shown to the room where we carried our luggage with help of our driver. It was very cold at that time. The hotel has no air conditioning. When we asked for room heater, it was available for 500’per day. We took it it was cold for our baby. Feeling hungry, when we inquired about room service, we were told that we need to pay at in house restaurant, collect the bill, give the bill at reception and food will be delivered to our room. We did as advised. At night, i didn’t feel safe. There were guests at two ends of the front corridor who kept talking till late night. The main door to the corridor kept hitting itself due to the wind. We passed the night. Next day at evening, we checked out of the hotel and shifted to the gem-park ooty. I checked out 1. 5 days earlier. As bills were already paid, i didn’t bother complaining.

Good Heritage hotel

Rated 5.0 by Ashok ediga . Family Traveller . May 25, 2024

We enjoyed staying in Grange hotel. This is heritage and nice property. It’s located in Ooty center. You can access easily everything and go anywhere in 5-10 minutes. Nearby shopping and nice other restaurants. breakfast not upto mark. But you can have tiffins in same road in other restaurants.

Decent hotel at a convenient central location

Rated 3.0 by Meherrituja Palve Mote . Family Traveller . May 06, 2024

Location: very practical, convenient, in the centre of the city. No views but the hotel has a heritage vibe and the well maintained gardens, lawns flowers make up for the lack of mountain or valley view. Rooms: clean, have vintage looking furniture. No lockers but only a drawer which cud be latched. We carried out valuables so dint have a problem but if u want to keep in hotel u may need to ask for key. Kettle, milk, tea n coffe powders, sugar packets available. Bathrooms: decent. They do clean regularly but some smell is there despite impeccable cleaning. They do provide soap n shampoo. 24 hr hot water available. Heater available at extra charge. We did not need it though. The biggest negative is they don't have their own kitchen. There is a restaurant in their campus but it functions independently. So early morning milk or early breakfast on day of departure etc needs to be managed from outside. The reception people do help for the same. The restaurant is very famous so lots of crowd wil come for restaurant. Waiting is there often. However, the property is well managed. They have small but beautiful gardens, a small play area and a bonfire arrangment too. So, if u want a hotel with heritage feel in the heart of the city this is the place to be. All major tourist attractions in the ooty city are close to this place. Also good restaurants, market area are all very close by.

Not worth the shown rating

Rated 3.0 by Monita Desai . Family Traveller . Apr 04, 2024

Location is good and city centre. They didn't provide food, no internet connection, no laundry service. Very noisy due to staff and other guests.

Good spacious room

Rated 4.0 by Balachandar Swaminathan . Family Traveller . Mar 31, 2024

Location was pretty good close to botanical garden and rose garden. But no complimentary breakfast available but there is junior kuppana hotel which us always crowded. But there are good restaurants nearby walkable distance. Coming to the hotel, rooms and bathrooms were spacious and good. No wifi when i stayed otherwise the stay was good

Good stay in an excellent location

Rated 5.0 by vijay prabu . Family Traveller . Feb 13, 2024

Good place. Well maintained. Excellent location. Have juniorkuppanns within the premises which is an extra plus

A hearty trip

Rated 5.0 by kaveri chandna . Couple Traveller . Feb 04, 2024

It was an excellent location, right in the heart of ooty. We arrived quite late however were received well and shown straight to o it room. Hot water is freely available and workers are courteous and friendly

Average Stay

Rated 3.0 by chetan mhatre . Dec 30, 2023

The stay is good. The only issue is that restaurants under their premises need to be there control. They waited for the table for 15 minutes & then said @ 09:15 pm that food is finished. When i shared the incident to the hotel manager @ that time he said we don't have control on hotel. But on next day they make arrangement for breakfast for few guests

Cotteg

Rated 4.0 by chetan majithiya . Family Traveller . Nov 22, 2023

Located in middle of the city, but slightly inside the road, even google not showing this properly. All amenities are good, we don't try food at this place.

Average Stay

Rated 3.0 by Neeraj Kumar . Nov 19, 2023

Room provided was not as expected. While the rooms were cleaned up next day, basic things like water, tea bags, creamer, cups etc were not replaced. Discomforting mattress, it was too thick. Though property was okay, stay wasn't reassuring.

Excellent stay at ooty

Rated 5.0 by Deepjyoti Choudhury . Family Traveller . Oct 31, 2023

A luxurious and green stay at ootty. Its a cottage type hotel with a garden in itself with lots of flowers

Good location, humble staff

Rated 4.0 by VIKASH MISHRA . Family Traveller . Oct 31, 2023

Location - 4* hotel property - 4* food - 3* for north indian but may be 5* for south indian food ( junior kallappa resto in premise) room service - 4* order food, tea coffee at room - not available staff behavior - very supporting

Cottage room and staff service was a average

Rated 3.0 by Manoj Chourasia . Family Traveller . Oct 19, 2023

It is a good 3 star hotel. Staff behaviour was good. There cottage room was small. But of-course bigger than what is listed on mmt. It would be 12x16. Sufficient for a family. Their restaurant open at 9 am in morning which is little late. Dos a was awesome in taste. For food it is mostly non veg very few option veg. The main issue i faced is in my cottage room window was close to the staff rest rooms. Also during night wind was coming in from side gap which was unbearable in night. The extra big blue blanket was not cleaned. It was full of dust and bad smell. So we had to bear the cold with one blanket. The reception manager told that luxury room is same in size. But when we shifted we found luxury is far better and bigger. It would be 16x16 in size. Bathroom were bigger. No wind issue. They have fire chamber but the don't lit it. But additional blanket had same issue. Also the refill same glass bottle with proper wash. The electric kettle also had old water used by previous guest. Overall my stay was good as the hotel is close to market and other restaurants are nearby.

Excellent Stay

Rated 5.0 by Harini G . Sep 22, 2023

Peaceful stay, a great view, good proximity, and hygiene maintained. Overall one of the best stays in ooty