The Smile Stone property is a budget-friendly option located in the heart of Ooty. While some guests found the Location to be convenient, others felt that the narrow path leading to the property was not welcoming. The Cleanliness of the rooms and bathrooms received mixed reviews, with some guests finding them neat and tidy, while others found them dirty and poorly maintained. The Staff was friendly and cooperative, but some guests complained about their unprofessional behavior and poor service. The property offers Value for money with affordable rates, but some guests felt that the rooms were not worth the price. The Room size and amenities were also a point of contention among guests, with some finding them comfortable and others finding them congested and poorly equipped.
Location
The property is located in a prime area with easy access to nearby restaurants and visiting places. Many guests found the location to be convenient and suitable for their needs. However, some guests found the location to be far from the center and not easily accessible.
Cleanliness
Many guests appreciated the cleanliness of the property and found the rooms to be neat and tidy. However, some guests found the rooms to be unclean and poorly maintained, with dirty bed sheets and pillows. Some guests also complained about the bathrooms being dirty and not well-maintained.
Staff
The staff at the property were friendly and cooperative, according to many guests. However, some guests found the staff to be unprofessional and rude, with poor customer service. Some guests also complained about the staff being money-minded and not providing basic necessities.
Value for money
Many guests found the property to be budget-friendly and affordable. However, some guests felt that the rooms were not worth the price they paid and that the property lacked basic amenities and facilities.
Room
Many guests found the rooms to be comfortable and suitable for their needs. However, some guests found the rooms to be congested and poorly maintained, with old and outdated furniture. Some guests also complained about the lack of basic amenities in the rooms.
