The property is located in the heart of the city, making it easily accessible to all the prime locations. The rooms are clean and well-maintained, with good room service. The restaurant serves delicious food, especially the Chettinad cuisine. However, some guests faced issues with the cleanliness of the bathrooms and the availability of basic amenities like towels and toiletries. The staff is friendly and helpful, but some guests felt that the service could be improved. Overall, it's a value-for-money property with a convenient location and good food.