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Review Of Hotel CPS CASTLE @2mins From Railway/Bus Station
Near Civil Lines Bus Station, Prayagraj(Allahabad) | 14.8 km drive to Allahabad Airport (IXD)
User Ratings & Reviews
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Guest Reviews
Excellent Stay
Rated 5.0 by Kaushlendra Agarwal . Dec 25, 2024
Excellent location and great ambiance centrally located in civil lines area with modern room facility with heritage building
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Not good as expected
Rated 2.0 by Nikesh Savita . Business Traveller . Jul 26, 2024
Room was not much clean, they had not provided slippers for washroom. Shower was not working properly. Bucket was dorty. Not provided dental kit in morning. And offered to choose only one option for breakfast. Overall i compromised my stay there.
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Just a marriage lawn and all are busy in function
Rated 1.0 by Ankur Mishra . Business Traveller . Dec 14, 2023
Very late service, just a marriage lawn and all employees are busy in marriage function, very late service i have to wait for 30 minutes for 1 cup tea.
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Hotel CPS CASTLE @2mins From Railway/Bus Station has replied on May 25, 2024
Dear Guest, We thank you for your comments regarding our service and facilities and I am sure your feedback will motivate all of us to work harder towards our goal of 100% guest satisfaction. Warm Regards Read more
Terrible Stay
Rated 1.0 by Digvijay Singh . Family Traveller . Dec 04, 2023
Pathetic stay room was not allotted as per booking but as per availability. Seepage in room and washrooms no cleaning.
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Hotel CPS CASTLE @2mins From Railway/Bus Station has replied on May 25, 2024
Dear Guest, We thank you for your comments regarding our service and facilities and I am sure your feedback will motivate all of us to work harder towards our goal of 100% guest satisfaction. Warm Regards Read more
Not worth stayin
Rated 1.0 by Digvijay Singh . Family Traveller . Dec 04, 2023
Room wa allotted as per availability not as per booking. Leaking washrooms, room with seepage. No room cleaning etc suggest to not stay with this hotel till management takes corrective action.
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Hotel CPS CASTLE @2mins From Railway/Bus Station has replied on May 25, 2024
Dear Guest, We thank you for your comments regarding our service and facilities and I am sure your feedback will motivate all of us to work harder towards our goal of 100% guest satisfaction. Warm Regards Read more
Not good
Rated 1.0 by Reeturaj BHARTI . Business Traveller . Oct 04, 2023
Bad foul smell in bed & not well smart rooms & price was very high 😕 I'm not feeling good.no any facilities are available just like sleeper, shampoo, hand wash ,bathroom towel many types of issues there
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Hotel CPS CASTLE @2mins From Railway/Bus Station has replied on May 25, 2024
Dear Guest, We thank you for your comments regarding our service and facilities and I am sure your feedback will motivate all of us to work harder towards our goal of 100% guest satisfaction. Warm Regards Read more
Cleaning
Rated 1.0 by Ajai Singh . Family Traveller . Oct 03, 2023
Horrible experience poor hygiene dirty water logging washroom, poor service, never expected such things and hospitality
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Hotel CPS CASTLE @2mins From Railway/Bus Station has replied on May 25, 2024
Dear Guest, We thank you for your comments regarding our service and facilities and I am sure your feedback will motivate all of us to work harder towards our goal of 100% guest satisfaction. Warm Regards Read more
Terrible Stay
Rated 1.0 by saurabh chauhan . Jul 28, 2023
Room no clean no water bottle no sope in washroom entercom not working no good reply no room sleeper. This is very bad hotel food also not available
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Hotel CPS CASTLE @2mins From Railway/Bus Station has replied on May 25, 2024
Dear Guest, We thank you for your comments regarding our service and facilities and I am sure your feedback will motivate all of us to work harder towards our goal of 100% guest satisfaction. Warm Regards Read more
Property
Rated 2.0 by Bharti Kashyap . Family Traveller . Jul 21, 2023
Booked two room while the management reserved only one room, after two hours of continue communication they provide the room. Almirah of one room broken, it was terrible to stay with child. Water bottles provided after complaining. Very bad management. Still some staff try to solve the complaints but we suffer a lot in this high humidity and temperature.
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Hotel CPS CASTLE @2mins From Railway/Bus Station has replied on May 25, 2024
Dear Guest, We thank you for your comments regarding our service and facilities and I am sure your feedback will motivate all of us to work harder towards our goal of 100% guest satisfaction. Warm Regards Read more
Poor Stay
Rated 2.0 by Dr.Priyanka Chowdhary . Jun 24, 2023
No proper room service no dustbins. Toilet hygiene poor. Charging such hefty amount. And such condition of room
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Hotel CPS CASTLE @2mins From Railway/Bus Station has replied on Jul 03, 2023
Dear guest, we want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. We may not be able to change the past but if you give us a chance, we will completely make it up... Read more
Poor Stay
Rated 2.0 by Sunil Prajith . Jun 12, 2023
Very old and poorly maintained property
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Hotel CPS CASTLE @2mins From Railway/Bus Station has replied on Jun 21, 2023
Dear guest, we want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. We may not be able to change the past but if you give us a chance, we will completely make it up... Read more
great budget hotel with scope of improvement
Rated 4.0 by Anupam Banerjee . Family Traveller . Apr 10, 2023
pros 1) location:- main civil lines crossing and railway station is close by 2) room size, big room with all basic amenities provided... bed/washroom was clean cons 1) no exhaust in washroom
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Hotel CPS CASTLE @2mins From Railway/Bus Station has replied on Apr 29, 2023
Dear guest, we thank you for your comments regarding our service and facilities and i am sure your feedback will motivate all of us to work harder towards our goal of 100% guest satisfaction. Warm regards Read more
Good ambiance but poor experience
Rated 2.0 by Yogesh Prakash . Solo Traveller . Mar 22, 2023
Hotel is well managed from outside, cleaning, beautification etc are above average from outside. But room was in disaster condition. When i check-in into the room, it was not properly cleaned, dustbin was very dirty, wall against the washbasin was stained, net of wall fan was stuffed with dust. Also, there was no ventilation in the room due to which a strong foul smell was there, however ac managed a bit to suppress the smell. The most disastrous part of the stay was, when i took shower, water filled in room and spread all over the floor coming from bathroom. Disastrous experience.
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Hotel CPS CASTLE @2mins From Railway/Bus Station has replied on Apr 07, 2023
Dear guest, we want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. We may not be able to change the past but if you give us a chance, we will completely make it up... Read more
Worst
Rated 1.0 by amit kumar . Solo Traveller . Mar 17, 2023
Worst. How mmt give such rubbish hotel. Ever never yr executive see such hotel before putting on portal?
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Hotel CPS CASTLE @2mins From Railway/Bus Station has replied on Mar 26, 2023
Dear guest, we want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. We may not be able to change the past but if you give us a chance, we will completely make it up... Read more
Cooperative staff
Rated 4.0 by Abhishek Agarwal . Couple Traveller . Feb 16, 2023
The staff is helpful. With all the negative points of the hotel that you see, the staff will try to help you steer your way through all of those. However, cleanliness is still amiss. You have to pursue the staff to get what you want. Cleanliness is not their priority, but they will come & help you every time you call, which is what makes the stay in this hotel bearable. The room that we stayed in also didn’t receive wifi signal. Breakfast is average. Overall, it’s a decent hotel with typical good and bad aspects.
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Hotel CPS CASTLE @2mins From Railway/Bus Station has replied on Mar 02, 2023
Dear guest, we thank you for your comments regarding our service and facilities and i am sure your feedback will motivate all of us to work harder towards our goal of 100% guest satisfaction. Warm regards Read more
Poor Stay
Rated 2.0 by Prashant Pande . Feb 14, 2023
Very worst experience. The room which i have booked was not up to the mark. Room hygiene and cleanliness is very poor.
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Hotel CPS CASTLE @2mins From Railway/Bus Station has replied on Mar 02, 2023
Dear guest, we want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. We may not be able to change the past but if you give us a chance, we will completely make it up... Read more
Clean rooms and hygienic food
Rated 5.0 by Shivankan Srivastava . Family Traveller . Feb 02, 2023
Had a wonderful experience in staying with family
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Hotel CPS CASTLE @2mins From Railway/Bus Station has replied on Feb 15, 2023
Dear guest, we thank you for your comments regarding our service and facilities and i am sure your feedback will motivate all of us to work harder towards our goal of 100% guest satisfaction. Warm regards Read more
Good hotel
Rated 3.0 by Aman yadav yadav . Family Traveller . Jan 24, 2023
Good experience, neet and clean hotel
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Hotel CPS CASTLE @2mins From Railway/Bus Station has replied on Feb 02, 2023
Dear guest, we thank you for your comments regarding our service and facilities and i am sure your feedback will motivate all of us to work harder towards our goal of 100% guest satisfaction. Warm regards Read more
Terrible hotel Terrible rooms
Rated 1.0 by Ashish Agarwal . Family Traveller . Dec 31, 2022
The stay was like a nightmare with unhygienic room, torn linens, broken cupboard, mosquitos, unprofessional staffs, horrible service, unhealthy food.
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Hotel CPS CASTLE @2mins From Railway/Bus Station has replied on Jan 11, 2023
Dear guest, we want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. We may not be able to change the past but if you give us a chance, we will completely make it up... Read more
लोकेशन, बढ़िया है, पर होटल में स्टाफ ढीला है,
Rated 3.0 by Sanjay Dubey . Business Traveller . Dec 21, 2022
होटल में जब चेक इन किया तो होटल को बुकिंग खोजने में वक्त लगा, रूम में पानी नही आ रहा था, टीवी नही चल रही थी, कोमलिमेंट पानी सिर्फ 500 ml ।
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Hotel CPS CASTLE @2mins From Railway/Bus Station has replied on Dec 30, 2022
Dear guest, we want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. We may not be able to change the past but if you give us a chance, we will completely make it up... Read more