Review Of Hotel O The Royal Samrat

bad experience ever the way Reception treated

Rated 1.0 by SUNIL GAIKWAD . Solo Traveller . May 28, 2024

Very bad experience the way they treated. However they need to learn how to treat people. Anyhow, the attendant was cool when I talked politely.

No more makemytrip

Rated 1.0 by Chandrabhanu Kumar . Solo Traveller . Jan 21, 2024

I was denied room at hotel. Had to search other options at midnight. Complaint raised at make my trip. Got assurance for call back, but got no response.

Terrible Stay

Rated 1.0 by Rajendran Mudaliyar . Jun 22, 2022

I had not check in, i have raise complain with make my trip, still no resolution. My money is wasted. Poor response from make my trip. Not expected response. When will i get my refund. Is anyone working on complain i raised ?

Pathetic hotel

Rated 1.0 by Shivam Rajput . Solo Traveller . May 31, 2022

The hotel and management both are very bad. You will confirm you booking and when visit the hotel to check in. The owner will not allow you to check-in as the price at which you booked was very less according to hotel. And they will waste your 1 2 hours and then you had to book another hotel. So, please don't book and don't go to stay there.

All three standards was not maintained

Rated 1.0 by tapan gandhi . Family Traveller . May 31, 2022

1. Owner nature was arrogant. 2. They will not provide gst invoice to customer if we book. 3. If we book, they will ask for extra money. 4. I strongly recommended, do not book this hotel. 5. This is my horrible experience

Very bad

Rated 1.0 by Haresh Arolkar . May 31, 2022

Very bad experience with hotel staff and make my trip team too

What a mess of a stay

Rated 1.0 by Sufiyan Shaikh . Solo Traveller . May 27, 2022

When I went to the hotel for the check in, the owner and the receptionist checked the amount I paid and decided I had to pay ₹600 more before I could check in. The owner actually said if I didn't want to pay the extra, I could cancel the booking and go somewhere else or they would make another guest in the same room as me, which was extremely uncomfortable. I had to report to work so I paid the amount and the room that they gave me was not even clean. I went there to check up on the cleaning staff and the guy was talking to someone on the phone instead of getting the room cleaned - I had to stand there for around 15 minutes with my bags before I could actually check in. After the check in, I left the room and came back around 11 hours later and found that there were no toiletries. Tired, I decided to go to bed only to find that the blanket they had given me was torn underneath. After suffering through all this, I was woken up by a cockroach on my face.

Good service

Rated 5.0 by Abbasi bushra Mariyam . Couple Traveller . May 20, 2022

We will want to come again again

I am not satisfied

Rated 1.0 by Amol Suryawanshi . Group Traveller . Apr 25, 2022

I am not satisfied with your service because your hotel person has taken 400 extra amount.

Terrible

Rated 2.0 by Satish Maddala . Family Traveller . Apr 23, 2022

Front desk would deny check in if he feels the booking price is not workable, he would deny it has complimentary breakfast. No back power

Rude staff on reception

Rated 1.0 by Gulraiz Ansari . Group Traveller . Apr 21, 2022

Rude and non welcoming staff. Toilet flush was not working. Toilet was dirty. They fixed the flush it took them 3 hours to do so in between they woke us up from sleep several times. Even after requesting they didn't change our room. At the end they didn't provide us breakfast wherein we had already booked hotel with free breakfast.

Royal

Rated 4.0 by Yogesh Mandharne . Couple Traveller . Apr 09, 2022

Not disturb hotel good service, thank you

Spacious rooms and helpful staff

Rated 4.0 by Smriti Priya . Solo Traveller . Mar 23, 2022

I had a pleasant stay here. Staff is helpful and the location is also convenient given that it is close to both noble hospital and destination center

Excellent interior design and great value for money

Rated 5.0 by Sayed Qasim Alhaddad . Business Traveller . Jul 09, 2021

We enjoyed our stay and liked the service provided by the staffs

Covid-19 safety measure.

Rated 3.0 by divya prakash dubey . Group Traveller . Mar 14, 2021

No staff masks were shown throughout the hotel complex and there was no system of sanitation everything else was almost normal, the stall sitting on the reception was not right, he was attending it all with questions

Horrible hotel - never stay in this hotel

Rated 1.0 by Sabir Mohammad . Solo Traveller . Feb 04, 2021

Not worth of staying, i stayed for 2 nights i had opt for breakfast option while booking but they never served, intercom never works you have to visit reception for every petty things, staff is not bothered doesn't give a dammn to any of your request, there was no water in taps during my entire stay, i managed day one considering it could be a one of rare incident but not it continued throughout, i wasn't able to take bath for 3 days for other necessities brush, face wash even wash after loo i used bottled water, finally at the time when i was leaving the hotel water came from the tap, color of that water was similar to black coffee i thought black coffee is served through tap lol, nobody wears a mask, there is no water in the hotel how are we supposed to wash hand forget hand after a session of loo

Terrible

Rated 1.0 by HARIDEEP T . Solo Traveller . Feb 25, 2020

Trashy hotel with trashy room service with little to no cleanliness.

Everything was nice. They sometimes try to give you that one room in go floor with no windows. That's very bad

Rated 4.0 by Yeso raviteja . Jan 19, 2020

Nice. But needs to act much more professionally with guests and on The phone.

Location

Rated 2.0 by Arif Adhoni . Family Traveller . Jan 16, 2020

No adequate signage of the hotel Name for guiding to the exact address. The lanes are small, busy and crowded, making it difficult to trace this hotel with ease.

Terrible Stay

Rated 1.0 by imran badi . Couple Traveller . Jan 12, 2020

Very bad, never stay there again