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Review Of Hotel City Palace Inn,Shillong0123401234

Mawarliang, Shillong

    User Ratings & Reviews

    Important information that you need to know before you book!

    • All
    • COUPLE
    • FAMILY
    • BUSINESS
    • GROUP
    2.4

    Average

    8 User Reviews and 12 Ratings

    Sort By:

    Guest Reviews

    Terrible Stay

    Rated 1.0 by Harlin Rongpipi . Family Traveller . Oct 29, 2023

    The hotel is not 3* as advertised by mmt, service wasn’t good, rooms were dirty, the staff were rude. We didn’t get the no. Of rooms we booked on mmt, it was difficult to adjust for us. Over price on mm t for these rooms and we didn’t even get what we booked for. Didn’t even get the refund as promised by the hotel owner for the room they didn’t provide. Disappointed with the hotel service and disappointed with mm t as well. Worst experience. Spoiled vacation

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    Review

    Rated 1.0 by ANANDI LAL BANSIWAL . Family Traveller . Aug 13, 2022

    Avoid or regret later. Thank you

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    Hotel City Palace Inn,Shillong has replied on Sep 01, 2022

    Dear guest ms. Anandi lal bansiwal, i would like to bring you my sincere apologies for the inconvenience you may have experienced in this regard. I hope you visit again and give us a chance for improvement. Read more

    Good Stay

    Rated 4.0 by PINKI DAS . Aug 12, 2022

    It was a pleasure staying at the city palace inn hotel. The rooms are nicely done and very comfortable to stay in.

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    Hotel City Palace Inn,Shillong has replied on Sep 01, 2022

    Dear guest ms. Pinki das, thank you for taking out time and reviewing us online. We hope you had a comfortable stay with us. Read more

    Horrible Experience

    Rated 2.0 by Joydeep Dey . Group Traveller . Jul 29, 2022

    Very poor experience at City Palace Inn, Shillong. Room service was not good. Many times they were unresponsive after multiple calls... Room condition was very average... They didn't even gave mosquito repellant at night, which made sleeping very difficult at night time... The Service provided by the management was very poor... Also the location of the hotel is in full outskirts and is very unpleasant for travelling, if you travel from shillong city to the hotel Overall a bad experience throghout my stay... Would not recommend it to anyone coming to shillong for stay .. 😡😡😡🤯

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    Hotel City Palace Inn,Shillong has replied on Sep 01, 2022

    Dear mr. Joy-deep dey, m extremely sorry that your experience did not match your expectations with us. It is so disheartening to see our valued guests unsatisfied with our services. Surely we will work upon your feedback to ensure a better experience in the future. Read more

    Poor service.

    Rated 2.0 by Tana Disem . Group Traveller . Jul 01, 2022

    Rooms are good but little bit small. Limited fooding items like you can order only fish & chicken. As well as poor services

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    Hotel City Palace Inn,Shillong has replied on Jul 14, 2022

    Dear Mr.Tana Disem, it was very unfortunate what happened with Mr……. And I think your expectations are too high with five star facilities by just paying rupees. There are many guests who have rated very high for the same star facilities and amenities for a mere amount. Anyway, we... Read more

    Location

    Rated 5.0 by Nirmalendu Behera . Business Traveller . Dec 08, 2021

    Well communicated location and in good autmosphere

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    Hotel City Palace Inn,Shillong has replied on Apr 18, 2022

    Dear mr nirmalendu behere, it was a pleasure serving you. I really appreciate you taking the time to share your feedback and being so open with us. I'm glad you are satisfied with your stay with us. We hope you'll come and see us again soon! Read more

    The facilities which are mention on MMT was unavailable in Hotel

    Rated 1.0 by Rambaran Singh Narwariya . Couple Traveller . Aug 21, 2019

    I booked the ac room but when we reached the hotel there was no ac in the room at least the fan also not available in the room. I paid for ac room on MMT. I am very upset.

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    Hotel City Palace Inn,Shillong has replied on Apr 18, 2022

    Dear mr rambaran singh, all your comments regarding staff service and room conditions were submitted to the hotel's management. The department head will ensure additional staff training will be conducted to improve the level of service provided Read more

    Excellent Stay

    Rated 5.0 by Pankaj Sarma . Couple Traveller . Jun 23, 2019

    The Hotel is great. I enjoyed

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    Hotel City Palace Inn,Shillong has replied on Jun 28, 2019

    Thank u for your comments. Read more

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