Review Of Hotel Heritage Luxury

The service was poor | no running hot water | poor wifi | oil breakfas

Rated 2.0 by Rajshree Mundra . Family Traveller . Aug 22, 2024

The hotel had poor service. The wifi didn't work. The breakfast was oily and unhealthy, with very few items. We were lied to about the type of rooms, and the hotel was allocating us a deluxe room initially instead of a superior deluxe room which we had booked. Upon protest, they gave us proper rooms. The hotel didn't have 24*7 hot water. They had timings for the same (morning and evening. The reception staff (except mushtaq) appeared untrained. This hotel is certainly not a 4-star hotel, as advertised. At best, it is a 2 star hotel.

Excellent Stay

Rated 5.0 by Sachin Aurade . Dec 20, 2023

Staff were very cooperative hot water was available room service is regularly done and it's very clean breakfast and dinner was amazing near to the airport

Good Stay

Rated 4.0 by Asheesh Samuel . Nov 17, 2023

Room was very good. Very good cleanliness they have maintained. Staff was excellent. We have met nice people. Food was just okay. Rest everything was excellent

Good Stay

Rated 4.0 by Sanjay Paul . Sep 12, 2023

4. 1. Very very bad hotel i was never seen in my life. Hotel heritage luxury was on of the worst hotel i never seen in my enter life. Stuff was not good. 1- terrible. 1- terrible. One of the third class hotel. The staff behavior is not good. If you order food items they will respond after 2 hours, if u called reception for anything they will also respond after one hour. The staff were always asked for a tips. Overall hotel interior is good but the behavior of the staff is horrible. Regards : sanjay pal ( all complain against hotel heritage luxury, srinagar)

Room facilities and food are poor

Rated 3.0 by Prakash Goud E J . Family Traveller . Jun 15, 2023

Booked for mentioned hotel in 1month in advanced and paid entire amount, when went to check in, hotel management told this is not the hotel you have pay extra amount to check in after fully argument they have taken to other location hotel and food is not appreciated

Bad experience of food. Staff is not good

Rated 2.0 by Mukesh Sharma . Family Traveller . Jun 11, 2023

Food is not good. Staff is not cooperative. Not providing towels or any things that needs after lots of reminders they provided

Okay to stay for one night

Rated 2.0 by Srikanth Addepalli . Couple Traveller . Dec 27, 2022

Dirty blankets and not working tv and no heater in the room

Very bad

Rated 2.0 by sandeeta shetty . Couple Traveller . Dec 13, 2022

No warm water, no heaters, very shady place

Room and service review

Rated 3.0 by ANIL verma . Nov 14, 2022

Overall hotel is clean and nice. Unfortunately they run air/ heating during certain fixed time not 24/7. Food is average no much variety to choose from given the price of hotel they charge. Close to airports and stuff reasonable.

Great place to stay

Rated 4.0 by Kishore Chaphekar . Group Traveller . Aug 28, 2022

Very near to srinagar airport. Clean rooms, good food and can do attitude of staff makes it a great place of choice. Both restaurant and coffee shop offer choice of food for all age groups.

Ail good

Rated 4.0 by Sham Sunder Chawla . Group Traveller . Aug 23, 2022

Good meal, clean rooms and specially near airport

Hotel is good, but service not upto the mark

Rated 3.0 by Kinjal Indravadan Shah . Group Traveller . Aug 01, 2022

Hotel rooms are nice and big, but unfortunately had a bad experience with ac as the control of the ac on our floor was dependent on one of the rooms where the guests had gone out. Had to wait for them to come back with the keys so that our air conditioning would start. Very strange they didn't have master key for that room either ( food was very okay manager was very rude, not courteous at all, was smelling of cigarette smoke, slammed the room door on our face! eventually, he was sorry and offered us complimentary dinner. The staff definitely needs training in hospitality, courteousness and service. Also, hot water service was available only from 6-10am & 7-10pm. Never known of any hotel that has such rules. If you want to stay back for a night and leave for the airport, it's alright to stay here. 600 inr was the drop off to the airport

Very nice hotel

Rated 5.0 by Mohit garg . Family Traveller . Jul 07, 2022

Clean and good location very good staff

Terrible Stay

Rated 1.0 by Kuldeep Jadhav . Jul 01, 2022

Regarding my hotel stay. I want urgent support

Tour

Rated 4.0 by Ramesh Kumar Koul . Solo Traveller . Mar 29, 2022

Stay warm too good. Shall book and stay at this hotel heritage next time.

Customer satisfaction

Rated 1.0 by Aakash Agarwal . Family Traveller . Dec 21, 2021

Worst experience.

It's a no and never property!

Rated 1.0 by Supriya Arora . Family Traveller . Sep 28, 2021

I have already raised the complaint with make my trip team

An average hotel close by srinagar airport.

Rated 3.0 by Arihara sudhan . Family Traveller . Apr 17, 2021

1. Room service took a long time to address any issues with regards to our need.

Bad experience

Rated 1.0 by Nithin KV . Couple Traveller . Mar 12, 2021

Bathroom flush was not working. And when it worked after complaining, the whole room would stink. Buffet dinner was good and the location is very nearer to the airport and hence is convenient.

Good Stay

Rated 4.0 by swati shrivastava . Couple Traveller . Feb 14, 2021

The hotel was clean and well sanitized. The food was also good. Room service was excellent.