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Review Of FabExpress Black Diamond
Utrathiya, Zirakpur | 7.5 km drive to Chandigarh International Airport
User Ratings & Reviews
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Guest Reviews
Couldn’t even stay for 2 hours
Rated 1.0 by Nikhil Talwar . Solo Traveller . Dec 15, 2024
Don’t book this hotel. Pictures showed are just not even close to the reality. Bedsheets were dirty and washroom is worse than any local guest house. Lot of better options available in this price range
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Worst
Rated 2.0 by Mayank Sood . Family Traveller . Nov 27, 2024
Worst experience, no water in washrooms, rooms are not those which are shown in the pictures. Whole room was full of smell.
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FabExpress Black Diamond has replied on Dec 17, 2024
We sincerely apologize for the issues you encountered during your stay. It's unfortunate that the room did not meet your expectations, and we deeply regret the discomfort caused by the lack of water and unpleasant odor. This feedback will be escalated to the concerned team to add... Read more
Average Stay
Rated 3.0 by Rakesh Kumar . Nov 23, 2024
Room was not properly clean and not having good odor. Washroom amenities like hand wash, soap, moisturizer were not present at the time of checkin. Food was not available in the hotel we ordered from outside. Overall it was not a good experience.
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Worst and terrible
Rated 1.0 by Neeraj Kakkar . Business Traveller . Nov 06, 2024
Hopeless rooms i am not stayed in black diamond i left the hotel same time don’t recommend this hotel ever
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FabExpress Black Diamond has replied on Nov 08, 2024
We're truly sorry to hear about your experience. Your concerns are important to us, and we have forwarded them to the team for review. Please feel free to reach out if there’s anything we can do to assist further. Read more
Good Stay
Rated 4.0 by Yuvraj Singh . Solo Traveller . Oct 07, 2024
Hotel is on main road so i faced no difficulty in finding it and rooms are good clean with neat and clean washrooms hotel has a in- house restaurant for all meals wifi facilities are available i had an comfortable stay except i had to check out early in the morning and at that time there was no water in taps neither in washroom taps nor the wash basin.
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Terrible Stay
Rated 1.0 by Haseeb Alam . Family Traveller . Jun 12, 2024
Terrible experience, room was dirty, bathroom was very unhygienic, taps were broken. Beds linen were dirty. Worst
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FabExpress Black Diamond has replied on Jun 15, 2024
Hi Haseeb, thank you for sharing your feedback with us. We are truly sorry to hear about the issues you encountered during your stay. Your experience matters to us, and we would like to learn more to assist you better. Please feel free to provide additional details about your sta... Read more
Excellent sta
Rated 5.0 by Abhishek Kumar . Solo Traveller . May 24, 2024
Had an excellent stay and the staff is also cooperative. The amenities mentioned at the time of booking were all provided too.
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FabExpress Black Diamond has replied on Jun 04, 2024
Hi Abhishek, we are delighted to hear about your exceptional stay and the positive feedback on our cooperative staff and amenities. Your satisfaction is our top priority, and we appreciate your support. Looking forward to hosting you again for another memorable experience! Best ... Read more
Worst hotel service
Rated 2.0 by Ankit Kumar . Solo Traveller . May 08, 2024
Staff are not behaving well with there guests i asked for continue the room but they are asking higher then price which i get from make my trip
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FabExpress Black Diamond has replied on May 09, 2024
Hi Ankit, we apologize for any inconvenience caused by your experience. Your feedback is important to us, and we will address the issues with our staff to prevent recurrence. Best Regards, FabHotels Read more
Poor Stay
Rated 2.0 by Rajesh Singh . Apr 24, 2024
The room was not proper by any means. No proper cleanliness. The blanket & bed sheet was pathetic. Tv was without a remote. Food options were very little. I had to order zomato for dinner during my stay.
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Terrible experience. Don't stay her
Rated 1.0 by Sarthi Aggarwal . Family Traveller . Apr 19, 2024
It was a really terrible experience, the staff and the owner is not at all cooperative. They are very rude and as i booked a room with complementary breakfast, he was showing rudeness as if he is taking too much burden while providing us food. We paid for it, we want service, but it was terrible and would not recommend anyone to stay here.
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FabExpress Black Diamond has replied on Apr 20, 2024
Hi Sarthi, we apologize for any inconvenience caused. Rest assured, we will address the issues raised for a better experience.Best Regards,FabHotels Read more
Good stat
Rated 5.0 by Ravinder Singh . Solo Traveller . Mar 23, 2024
It was a good, quite, comfortable stay. Multiple food options nearby. Location of the hotel is also reachable
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FabExpress Black Diamond has replied on Mar 24, 2024
Hi Ravinder, thank you for sharing your delightful stay experience! Your kind words about the location and dining options are valued. We will pass on your compliments to the team. For better deals and offers, book directly through FabHotels App. Best Regards, FabHotels Read more
Average Stay
Rated 3.0 by Harpreet Kaur . Family Traveller . Mar 05, 2024
Room was-not well maintained. Plugs were nit working. Bed sheets were not clean. Washroom was also not clean. There was no dustbin in the room.
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FabExpress Black Diamond has replied on Mar 08, 2024
Hi Harpreet, we apologize for the inconvenience during your stay. Ensuring cleanliness and addressing maintenance issues are our priorities. Your feedback is valuable, and we will enhance room maintenance, cleanliness, and amenities.Best Regards,FabHotels Read more
Very terrible and poor to stay
Rated 1.0 by SHUBHAM RAJA . Couple Traveller . Jan 08, 2024
Very bad to stay. Very poor quality room. Their services is very bad. Overall very poor quality. Bad to stay. Please don't book anymore
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Terrible Stay
Rated 1.0 by Rajan Dhandaria . Family Traveller . Dec 15, 2023
very bad hotel very bad experience
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Food regarding
Rated 1.0 by Mohit Kumar . Family Traveller . Jul 21, 2022
Food regarding don't look good room
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It has literally nothing.
Rated 2.0 by Siddharth Malik . Solo Traveller . Jun 02, 2022
No coffee kettle, no clean floor. Nothing.
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FabExpress Black Diamond has replied on Jun 10, 2022
Please accept our heartfelt apologies for the marred experience you had with us! we are able to check the same and assist you accordingly. Stay Fab! Read more
Thar location is good. Right on the main road.
Rated 3.0 by P R Lakshmi Narayanan . Solo Traveller . Apr 15, 2022
The location and room is good. The tv wanna not working. Ac was without remote, so no change or control in temperature. Good for a short stay.
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Feels like a guest house above shops, bank and bar
Rated 1.0 by Nitin Gupta . Family Traveller . Mar 27, 2022
The hotel is just an upgraded guest house, located on 3rd floor above a bar and some shops. No professional staff, all makeshift arrangements no lift, so not suitable for people who cannot climb stairs dirty linen, dirty toilets, no remote control for a/c the staff told that the ownership is changing so they is no permanent professional staff and there is no basic maintenance.
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Not as per hotel pics
Rated 2.0 by CAPT D K SACHAN . Business Traveller . Feb 02, 2022
We booked this hotel seeing at the pics but was worst!
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FabExpress Black Diamond has replied on Feb 11, 2022
Please accept our heartfelt apologies for the marred experience you had with us! we are able to check the same and assist you accordingly. Stay Fab! Read more
Good hotel
Rated 5.0 by Shekhar Badhe . Business Traveller . Dec 28, 2021
Room was clean and hygiene. Staff was very polite and helpful
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FabExpress Black Diamond has replied on Jan 11, 2022
We would like to thank you for giving such an amazing rating! we are thrilled that you enjoyed your experience with us. Stay fab! Read more