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COUPLE
FAMILY
BUSINESS
GROUP
SOLO
4.1
Very Good
65 User Reviews and 101 Ratings
Location4.5
Room3.8
Food3.5
Amenities3.8
Hospitality4
Cleanliness4.1
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Guest Reviews
Good Stay
Rated 4.0 by Vikas Raizada . Dec 29, 2024
Hotel is located in the centre of the city and easy access to kl tower and twin tower. Checking timing is 2. 00 pm, so if any one is landing in early morning hours then could have wait till 2. 00 pm for checkin in hotel. Brakefast was good and view from the too big window was very nice. Overall good experience. Thanks
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Excellent Stay
Rated 5.0 by Satinder Singh . Couple Traveller . Dec 21, 2024
We stayed 5 days in this hotel. The hotel is situated at center location. Easy to go to main attractions like aquarium, petronas tower and right opposite to book-it bintang and pavillion.
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Average Stay
Rated 3.0 by Shivam Mishra . Dec 02, 2024
Stay was decent. Rooms are small, booked a king size bed, but the room had queen size. Also, it was not as depicted in pictures. Breakfast was good with decent options
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Excellent Stay
Rated 5.0 by Ekram Elahi . Nov 05, 2024
One of the best hotel, on request they given us early check in. Hotel is centrally located. House staff are cooperative. Kids zone also on the dining floor
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Excellent Stay
Rated 5.0 by Kshitij Jitendra Parmar . Family Traveller . Oct 31, 2024
It was fantastic stay, the name is enough. Ritz carlton is ritz carlton and you can't go wrong with it
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Novotel kl review
Rated 5.0 by Goutham Ramesh . Solo Traveller . Aug 19, 2024
I recently stayed at novotel kuala lumpur and had an excellent experience. The hotel's location is convenient, offering easy access to major attractions, and the rooms are well-maintained and comfortable. What truly stood out during my stay was the friendly and attentive staff. From check-in to check-out, everyone went out of their way to ensure i had a pleasant stay. Their warmth and professionalism made me feel welcome and valued as a guest. The only suggestion i have is regarding the dining options. While the menu offers a variety of choices, i noticed that the vegetarian options were somewhat limited. Expanding the vegetarian offerings would be a great improvement and cater to a broader range of dietary preferences. Overall, novotel kl provided a memorable stay, and i highly recommend it to both business and leisure travelers. With a bit more variety in the menu, particularly for vegetarians, it would be perfect.
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Poor Stay
Rated 2.0 by Burhanuddin Ali . Family Traveller . Jun 17, 2024
The level of service was very disappointing, especially the duty manager. We were very surprised with their behavior and response to our queries
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Poor Stay
Rated 2.0 by Burhanuddin Ali . Family Traveller . Jun 17, 2024
The staff was very unfriendly, especially the duty manager. We had a booking for 6 pax in 2 rooms, 3 in each room, which was clearly mentioned in our booking. However, the duty manager was not willing to acknowledge the same.
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Good Stay
Rated 4.0 by Vikram Srivatsa Rampura Venkatachalaiah . Jan 16, 2024
Location of the hotel is its advantage. Lot of premium shopping places around. Stay was comfortable, food options could be better in general
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Better to avoid
Rated 2.0 by Aloke Agarwal . Group Traveller . Dec 28, 2023
Very poor service, staff also not helpful. Even refused to served milk for a kid. They follow rule book like military academy and not a hotel.
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Good Stay
Rated 4.0 by Vijay Bandi . Business Traveller . Nov 27, 2023
Location wise absolutely great place to stay in. Food is ok, just had complementary breakfast, more food options in pavilion mall which is just 2 min walk from the hotel.
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Value for money.
Rated 5.0 by Moinuddin Shaikh . Business Traveller . Nov 22, 2023
Very well maintained. Value for money. Good breakfast. Neat and clean room. Staff is very supportive. Shopping mall accessible within 2 min walkable distances.
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Perfect location
Rated 4.0 by Gayatri Mahapatra . Family Traveller . Nov 20, 2023
This hotel is just next to the pavilion mall. That's the best part. Breakfast options are spread across. Room size is small given the location. Having said that, service quality is good. They were quite prompt to do check in and check out. Staffs were courteous.
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Excellent Stay
Rated 5.0 by Suma Velicheti . Oct 24, 2023
Stay at novotel was comfortable and luxury. My kids had fun there. We would like to recommend it.
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Nice and comfortable stay
Rated 5.0 by Onkar Kore . Family Traveller . Oct 10, 2023
Check in and checkout was smooth. Stay was comfortable. Almost every major tourist attractions is at walking distance
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Great property
Rated 5.0 by Manoj Kapoor . Family Traveller . Jul 03, 2023
Located next to pavilion mall and 10 mins walk to petronas twin towers, great property to stay, clean rooms, good buffet and amazing staff
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Excellent location
Rated 5.0 by Chinnakonda Ramesh Mahesh Babu . Family Traveller . May 17, 2023
Hotel is situated in the heart of the city. Very decent. Staffs are polite. Room is clean and tidy. Restaurant is also good. For breakfast they serve continental as well as idly, vada, roti with sambar, chutney, and gravy. You can access the pavilion mall and klcc trough the walkways near the hotel.
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Novotel
Rated 3.0 by Aditi Ambavane . Family Traveller . Mar 27, 2023
Hotel is nice and clean. But more of a business hotel. Not recommended for family or lesuire trips.
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Good Stay
Rated 4.0 by Sunena Singh . Mar 05, 2023
very good location for stay it’s near city center walkable to pavilion mall and near to restaurants. food is okay and rooms are very small… however special mention to sharif from concierge team very helpful staff he deserves a promotion. i will recommend this stay for friends… rooms are very small and it’s conjusted so location is perfect for travellers and bar snacks is really good
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Location was good! but service bad!
Rated 3.0 by Gunnidhi Tejpal . Couple Traveller . Nov 07, 2022
Location of hotel is good, front desk person was rude and made us wait for about 10 minutes while he was on a call (yes, just one person was there. Looks like the person was on a personal call! no bell boy available at time we checked in - all were in an internal briefing. Not sure how can a hotel interrupt their services due to a briefing!
