The property's location is a key highlight, being in the heart of the city and within walking distance to major attractions like KL Tower and Petronas Twin Towers. The rooms are spacious and clean, with some offering great views of the city. However, some guests have noted that the property is in need of maintenance and refurbishment. The breakfast spread is average, with limited options for vegetarians. The staff is generally friendly and helpful, but some guests have reported unprofessional behavior from the front desk. The swimming pool and gym facilities could be improved.