The hotel stay made this mini break even better. Thoroughly enjoyable.
william p.partnerNov 11, 2024 The hotel and staff were excellent. Room was clean and grounds were spotless.
The food and drink was excellent and although we didn’t have much time there, there were clearly plenty of activities to do.
The things they don't tell you...
The bar staff limit you to two drinks at a time, which doesn't work if you are getting drinks for a group of more than two.
The bookable restaurants charge extra for drinks and food other than a basic option.
The entertainermait goes on untill 11pm, which you can hear from your room, which doesn't work if your not a night owl.
There is nothing outside of the hotel, no shops, restaurants, just wasteland. If you want to go anywhere you either have to book a seat on the hotel minibus which only fits 15 people, or pay for a taxi. The hotel minibus driver was very good though and always drove safely!
If you go to the buffet restaurant after 9pm, the staff have lost interest, so the food can be cold or not very appetising because they've not looked after it.
The good things though are the rooms are nice and spacious and the sports facilities are good for a hotel. The reception staff were very helpful.
The hotel was amazing staff are so helpful and the free shuttle bus to town and back is great. There is nothing around the hotel to walk to but you jump on the free bus. The only disappointment was that after 11pm you had to buy your own drinks and there is two a la cate restaurants which you also have to pay for. My advice is of you have to eat out go into town
nicci.partnerOct 13, 2024 Amazing hotel, lovely rooms, very clean. Entertainment great, staff amazing. Couldn’t fault.
Such a beautiful hotel with amazing staff, everyone was so nice and welcoming, it had a really nice atmosphere from the minute you walk in, the entertainment staff are brilliant and put on a show for everyone at night in the bar area and also the show hall, they are always chatty and friendly round the pool throughout the day too, great selection of food on the buffet and rooms are spacious and beautiful
Coming towards the end of my holiday, I thought I would treat myself to an all-inclusive unfortunately I had booked for 2 nights but made my mind up on the first day was not going to stay here another day. Check-in was irritating as there was no queue, but it still took 45 minutes to process. The venue itself was just OK, in my opinion, as was the food. For the price I paid, I had higher expectations. I.e. having to pay for mini fridge items goes against all-inclusivee. I booked last minute and should have read more into it, and despite having conversation with andrea they have not responded to my request of 2nd night being refundable.
The staff was always helpful, and took great care of us! Would love to come back again!
Beautiful suites, large swimming pool, amazing service, good food and great music
Will be going back next year
An absolutely amazing hotel.The staff are extremely helpful and friendly; they really are the jewel of the whole place.
The hotel has been designed and decorated to a high standard. The all inclusive food was 8/10; good variety but as with all buffets, food tends to dry out.
Our room was comfortable and clean with lovely details throughout.
There is a shuttle that goes to the Medina several times a day, so it is convenient for those who want some of the excitement of the old city.
The spa was incredible and I had the best massage I’ve ever had in my life!
The only drawback was the drainage smell that appeared on our second day. It was prominent whenever we used the shower and turned on the tap. It seemed to affect our whole block.
Overall, I would highly recommend this hotel if you would like a relaxing stay in Marrakesh
Awesome experience. We loved everything about this place.
robert.partnerMay 06, 2024 Very good stay
aisha t.partnerApr 17, 2024 Everything about our stay was amazing, starting from the welcome down to when we left. We enjoyed every bit of it and would stay here again!
We have had an amazing short stay, so relaxing sunbathing around the lovely pool after the hustle bustle of Marrakesh. The staff make this hotel, friendly, hardworking, professional and courteous, they all are a credit to this hotel and the people of Morocco. The modern spacious room, tasty food, plentiful drink and entertainment are all first class. The weather has been fabulous making for a relaxing spring break away from the cold and rain of Scotland.
rajeeb k.family_with_childrenApr 07, 2024 It is a fantastic resort, the entertainment is great, staff are superb and my kids LOVED the kids club! The staff at the kids club knew my son’s name and would make a point of saying hello, which is really personable! Overall I would definitely come back again and would recommend the place!
The food was amazing! I have never seen anything like it. The staff that checked us in were a little cold but then the other staff after that more than made up for it. We asked for extra towels at reception and by the time we walked back to our room the towels had been delivered! Beautiful gardens.
Negatives:
No desk or table in the room
Bathroom vanity was scarred
Shuttle was very limited in its services
rebecca.family_with_childrenApr 02, 2024 Wonderful, attentive staff.
My family was sick when we stayed (not because of the hotel) and they couldn't do enough to help us.
Beautuiful grounds, lovely room. Amazing view of snow capped mountains. Great food. Wonderful stay. I just wish we were well enough to enjoy it more.
Very pretty hotel, with friendly and helpful staff. Good food options including a pasta station and wood fired pizza every night. Free shuttle bus into Marrakech city
A very high 4* all inclusive resort. Spread over beautiful gardens it feels very green and private. The pool area is clean and modern. Staff are incredible and so friendly all the time. Food is ok but not a massive range or choice.
judith.familyMar 06, 2024 The personal touch provided. My husband and I were slated to arrive after the dinning room closed. The staff knowing this made plates for us with water and drinks.
There was also a hand written note welcoming us.
The room was clean, the property beautiful and well kept. And the pool was heated in the spa room. Loved every moment spent there!
