A great place to stay in Benidorm
Convenient location, clean rooms, good breakfast, friendly service - all good
matthew.friendsJun 24, 2024 Excellent hotel for Benidorm, staff were so helpful
A very nice Hotel; food was always nice and hot and room very comfortable: The hotel weel located for the town and seafront. Paid parking just across the road so very convenient
Great stay with friends. I can’t even rate the staff for their service in a scale of 0-10 they all deserve a 20. From front desk , restaurant and love our maid she was the nicest person I have met so far
Everything about our stay was excellent the hotel, staff, cleanliness etc also was my husbands birthday and they had left a bottle of cava in the room which was a lovely touch
Due to the present situation (Covid) there were only around 10 people staying in the Hotel, but we were very impressed with the service we had and the care taken for our safety. The room was perfect with everything we could wish for and the food was very plentiful - all served at our table due to the restrictions
verified t.familyJan 15, 2020 Hotel was very clean and all the staff friendly and helpful
Good Hotel but staff not so friendly.
Food was great. Convenient to beach.
Good quality accommodation, great location. Attitude of restaurant staff was truly appalling
Lovely hotel, staff & facilities
Loved staying here and would return for another stay.
My 5th visit for short stays to Diplomatic and I love it. I live in Moraira but like to take visitors to spend a few days in Benidorm most years. I always recommend the Diplomatic to family and friends and nobody has ever been dissapointed. All enjoy Benidorm Palace which forms part of our stay.
stop over after visiting Valencia
Used my credit card for the first time ever in this hotel within 3 days my card company called to say that my card had been cloned and my card maxed out the only place this could have come from is this hotel as I have never used this card before using it in hotel servigroup
Had a great time, staff all friendly, food good.Will be booking there again.
great hotel food fantastic,staff very good.
Good hotel and very well placed.
Check-in procedure very easy with very friendly and helpful staff.
Upon going into the room however, there was a poor view from the balcony overlooking other apartments so privacy was somewhat limited.Due to this we approached the reception staff and they got us moved to a pool view, albeit on the next day due to having no available room. This caused us no problems and we moved the next morning. Try to get a pool side room it is a much better open view.
The food was good and varied (we were on full board) when we ate at the hotel.*for breakfast you could even have champagne(Cava)*
Bar prices reasonable but entertainment was for the older set and predominantly for the majority (85%) Spanish guests.
We went to Old Town every night and it is only 15 mins walk away. There is more than one side to Benidorm so if you haven't been don't be put off.
On the downside, the pool area end up in the shade for a while so you have to move a couple of times to keep the sun. The bigger pool is freezing but we are Brits and we can stand it !!
Only stayed one night was a lovely hotel great location
Hotel very Central, 5 mns walk to Levante Beach..
Experia must take very serious steps to take charge of the proper reception and hospitality of its customers or members by many hotels they work with , in particular in Europe and in Spain . Confirmation of hotel bookings made via Expedia are often disputed when they are not simply ignored and denied. Information and details of the bookings especially in Spain are not properly checked and passed to hotels, I understand , and always lead to major disputes on the bookings made, so therefore on the hotels prices , and added charges not disclosed or agreed upon on when making the booking and paying for it at the source. I had again a horrible experience in Spain this time again when I booked a room in Benidorm via Expedia, recently. My request were very specific: I booked a room for 2 Adults and one 17 years old + boy. I paid for it and a confirmation of the booking was emailed to me, and to the hotel concerned , I understand. The Hotel, a 4 star hotel (Hotel Servi Group Diplomatic) had not apparently received any of those details or confirmation. When we arrived at the hotel on the 01st June 2014, we were told, they were no booking for 3 people or 3 beds, and in any case the hotel does not have any triple room or large rooms to host 3 single beds at once....the worst part is it was a Sunday and most the Managerial Staff were off. The lady at the reception reluctantly gave us a room on the second floor (Room 202) with 2 single beds only, and with hardly any space to add any extr
The superior room was well worth the extra money. It had space and a large balcony. The food was excellent and we had no complaints during our three night stay. The location is ideal for the beach and a loud or quiet night out.
