When we checked in we were told our room was across the street, in a different building. With no reception area. Should be noted on website! Sergio who checked us in was friendly!
AVOID! THE PICTURES ARE A LIE
Wow what an awful place to stay.
The pictures on the advertising are not how the property is now.
I wish i could post a video as there is no roof top solarium only crap everywhere. Roof top pool non existant.
Room was clean the rest a complete ... hole.
Staff have attitude and tried blaming hotel.com as they posted the incorrect photos on their website. I went on to the hotels site direct and it was the same pictures.
Reception said they couldn't deal with the complaint as we booked through hotels.com so i complained to hotels.com who contacted the property who told them that they have a strict refund policy that you cant be refunded unless you cancel 24 hours in advance! How were we to know that we were mis-sold the hotel in advance.
Room was clean but TV wasn't on the wall only holes. Toilet roll holders falling off the wall. Light hanging by bare cable.
No hot water we were told to keep the taps running. Following day looked behind the boiler to look for a switch only to find it unplugged. The only socket to plug it in was halfway across the room!!!!!! See pictures.
Great location, walkable to all attractions, and very close to lots of restaurants and bars. Only down side is noise from people at night coming back into the hotel.
Perfecta ubicacion para lo que necesitabamos conocer de Sevilla, en general la ciudad es muy segura, en este aspecto el hotel esta bien ubicado. Aunque nuestra habitacion estaba al frente de la calle y pudimos dormir muy agusto.
Good place in the heart of Sevilla
The overall experience was good...nice patio, specious and clean room (mattress a bit uncomfortable), It's located within walking distance to the Cathedral and main attractions. MANUEL is very helpful and kind, he made our stay even better, muchas gracias señor!
Overpriced, overrated, and disappointing
Twin bed instead of King, poor water temperature control on shower, unreliable elevator, overpriced, noisy street at night.
rubén.family_with_childrenNov 18, 2022 Hotel rates in Seville have gone up considerably in 2022 but overall this property was overpriced. Very little about this hotel was as advertised for us. We traveled with a newborn and we chose this place because it was marketed as an aparthotel. In fact, our room was in teh "apartment" side of the property. The listing for our unit included a "griddle" and "coffee and tea in public areas". None of that was there. When I mentioned this, the staff told me it was probably an error and to their credit, I saw how they changed their listing in Expedia. Our "Deluxe Room" was changed to a "Comfort Triple Room". Good for them, because there was nothing "deluxe" about our room, which was tiny, tight and half-baked. There even was a floor lamp by a corner that was disconnected because there wasn't a single outlet you could connect it too! It did look nice, though... when the sun was out and you didn't need to turn it on. The were no nightstand lights, so you either had to be in the dark or have the entire room lit up, not ideal with a newborn when you have to wake up every two hours to nurse. The bathroom had very awkward towel hangers and the shower was too cold or scalding hot, impossible to find the sweet spot. And then there was the internet... totally useless. I had to use up my cellphone's data package to use it as a hot spot because the WiFI was garbage. You could barely browse, let alone stream anything. This is a pimped up pension de toda la vida at boutique hotel rates.
I really enjoyed my stay in Seville. I will start with the negatives
1)would have been nice if kept the jacuzzi open longer during the year. 2) out shower didn’t drain well so leakied on the floor 3) slight smell in the room.
However these were minimal and plenty more positives.
Beautiful building, the bed was huge and comfy as was the sofa, kitchenette was adequate and the staff were extremely helpful and nice. The Dona Lola is situated in good place to access the sites. I would definitely stay here again!!!!
guillermo.partnerSep 22, 2022 They do not give the room that I pay for… and they didn’t now about my reservations….
Not what I was hoping to get for my $$$
Lovely apartment, great location
Our stay here was amazing! The location is perfect: not in the heart, but just on the edge, and the street was quiet. We stayed in the studio apartment, and everything was as described. The staff were welcoming and attentive. We especially enjoyed the rooftop terrace, which is lovely. The next time we’re in Seville, we will definitely stay here again.
The actual apartment itself was very nice and it was great to have two bathrooms for the 5 of us. I appreciated they were using the WhatsApp to communicate ahead of time and during as we were from the US. The location turned out not to be the most convenient for what we wanted to do. It was hard to tell what kind of neighborhood we were in as most things were closed.
I like that they have a kitchenette and you can prepare some minimal food.
I DIDN'T LIKE the fact that they are not collecting the garbage every day!
And, the noise from the street is terrible... You can't sleep the night!
Second stay here. Was told by the receptionist I couldn’t access my room to 2.30pm even though it says 2pm on my reservation email. Enjoyed the terrace - it’s seen better days but has clearly been refreshed since my last stay and the tub was a real luxury on a hot day. Sadly the aircon unit in my room (which didn’t have a front panel) leaked water onto the floor at such a rate that I had to put a bucket under it. I told reception immediately and the guy just said it always happens and he couldn’t do anything about it but would tell someone tomorrow. Given he didn’t take my room number or name (and hadn’t checked me in), I’m not sure how he would do that but suspect he just didn’t care. No offer to change rooms even though there were rooms available online. I had to empty the bucket in the middle of the night then the noise was so loud I had to just switch it off and try to sleep - not easy given the heat and sad state of the mattress. Best to go to one of the many other places nearby that offer better value for money and care if their guests are comfortable.
Online, this hotel is listed as a gay hotel. I only saw female prostitutes during my short stay. There’s nothing gay about the place.
Great place near the centre of town . Everything within walking distance(as long as you like walking up to 20 mins😁) . Hot tub and roof terrace really make it
Very accommodating in helping us with our needs. Parking was ideal and easy. Wonderful location. Great to walk everywhere. The bed was very comfortable and the room surprisingly quiet.
davidpoli.selfMar 01, 2020 Excellent location. Might have been nice to ha ve tea/"coffee and a bottle of water in the room.there was a kettle.
Nice hotel great location close to Alameda. Short stroll to Cathedral area.
Very friendly staff
Very clean and quiet. Nice helpfull staff ideal location with access to plenty of eating and shops. Safe and secure environment.
