Property DOES NOT have hot tub, sauna or any spa facilities like they claim. False advertising. Front desk said these facilities have been closed since COVID.
Every thing was good thanks
Pros: Front desk staff (Serhat and Bilal) lovely and helpful, modern and clean rooms, available with balcony (jacuzzi room has a great view), good breakfast, fancy jacuzzi works well, hotel cats well treated and friendly.
Cons: For the price the breakfast staff should be more pleasant. View from non-jacuzzi balcony is a garment factory and hillside (interesting but not as good as view in photos), stagnant water smell in non-j balcony room, toilet really close to sink, neighborhood is Very hilly.
I was satisfied with our stay there.
Staff behaviour were nice.
Everything else are so bad, no soundproof in rooms & you hear even the sound of normal talking from rooms beside! smell of cigarettes everywhere even in rooms, poor breakfast. Surrounded area is super bad, you don’t even want to walk outside of the hotel
To be honest you will regret staying there every minute!
It was good but not anything special. I particularly did not believe that a hotel in Istanbul will not provide television service with English speaking channel. Couldn’t watch television for the duration of my stay because ALL stations were Arabic.
martin.partnerAug 23, 2022 This hotel has a great front end clerk who was helpful in many ways. He spoke more than acceptable English, and was able to get us into our room early. Also got us coffee and tea while we waited. The room was small but with good facilities, and clean when we got there. It was not cleaned the second day, and things like toilet paper not restocked. But that was a small and not essential thing. The hotel is in the middle of a rather steep road, and the walk up the hill to the metro is fairly long. Restaurants and stores are of the small neighborhood type and not what you would expect in a city location. This actually worked out well, since we found a local restaurant that was fabulous. One of the best meals of our trip, and obviously geared toward the local crowd.
Terrible staff, rude and unprofessional Tried to call the manager at 11 am and the staff stated that he is “asleep” or busy on “what’s up” They don’t understand and can’t even speak good English Never go there again even if you sleep in the street After talking to the manager after coming back, he never responded!!!
Disliked · Rude staff Unprofessional Poor communication skills Location Service Front desk are the worst ever Attitude Inexperienced staff
madeline.partnerMar 28, 2022 Hotel in bad area and staff was terrible tried to get refund because room was horrible and wanted to find another hotel and wouldn’t give us our money back!
the rooms were very different from the pictures and were small in size. We paid for a large one-bedroom room and got a small room even without a sofa.
Rahat bir konaklama için tercihiniz olmalı.
Toplantim için konaklayacagim yere yakın olduğu tercih etmiştim. Tahminimden daha iyi. Temizlik ve hizmet olarak çok iyiler. Tüm ekip güler yüzlü. Tekrari durumunda tek konaklayacagim yer şimdilik burasi
verified t.familyOct 29, 2019 The staff was amazing and very helpful. A lot of space for a family. Would definitely recommend this place!
The staff was helpful and i will come back to this hotel
The hotel is clean and fresh and the breakfast is fantastic. The staff are helpful and courteous
Liked: Heated floors, upgraded bathrooms, large rooms. Breakfast
Disliked: Dirty, lacks attention. Sheets were dirty when I arrived, same sheets on bed when I left 4 days later. NASTY! I covered where I slept since even after their service coming in to "clean" I still did not get new sheets or even new coffee/tea.
An amazing hotel with friendly and helpful staff.
you can feel comfort once you enter the hotel and see the reception staff, it is new hotel, clean and friendly staff.
the breakfast is good only the coffee was there.
The staff all are friendly, helpful and polite, especially Bilal and who is working at the brakfast (i don't know his name).
