The Location of the property was highly appreciated by guests as it was close to major attractions and had easy access to supermarkets and cafes. However, some guests complained about the noise from the nearby highway. The Cleanliness of the property was a major concern for many guests as they found the apartment dirty and in need of maintenance. The Amenities provided in the apartment were appreciated by guests, especially the kitchen appliances and the washing machine. However, some guests complained about the lack of basic items like soap and cleaning kits. The Check-in Experience was a mixed bag as some guests found it smooth and hassle-free while others complained about the unprofessional behavior of the staff and the lack of proper communication. The Host was appreciated by some guests for being helpful and accommodating, while others complained about the lack of responsiveness and poor customer service.
Location
The location of the property was the most highlighted feature by the guests. It was very close to Dubai Mall, Burj Khalifa, Marina, and other attractions. The property was easily accessible from the airport and had a 24/7 supermarket and pharmacy nearby. Guests appreciated the convenience of having a shopping mall with a grocery store and a drug store on the ground level of the building. The property's proximity to various attractions and facilities made it an ideal location for guests to stay.
Cleanliness
Cleanliness was a concern for some guests. Some guests found the apartment dirty and not cleaned properly. They reported issues like dust, dirt, and bad smells. Some guests also reported the presence of cockroaches and bugs in the apartment. However, some guests found the apartment clean and fresh. Overall, the cleanliness of the property was a mixed experience for the guests.
Amenities
The property's amenities were appreciated by the guests. Guests found the inclusion of full cooking appliances, washing machine, dishwasher, iron table, and iron very convenient. The property had a nice swimming pool, and some guests found the pool area great. However, some guests reported issues with the kitchen equipment, like electric kettle and hot plate not working properly. Some guests also reported issues with the furniture inside the apartment, like broken table and sofa with holes.
Check-in Experience
The check-in experience was a mixed experience for the guests. Some guests found the check-in process smooth and appreciated the friendly and helpful staff. However, some guests reported issues with the check-in process, like waiting for a long time for the staff to arrive, not finding the entrance to the tower, and not receiving the full address of the property. Some guests also reported issues with the staff's behavior, like being rude and unhelpful.
Host
The host of the property was appreciated by some guests. Some guests found the host friendly, welcoming, and helpful. They appreciated the host's support during check-in and check-out. However, some guests reported issues with the host, like not being there to meet them, not sharing the name of the rude and unhelpful receptionist, and not allowing them to extend their check-out time.
