The Location of the property is highly appreciated by guests. The Cleanliness of the property needs improvement as some guests complained about bad smell, unclean bathrooms, and pests. The Amenities of the property are good with a nice swimming pool, spacious rooms, and well-equipped kitchen. The Check-in Experience needs improvement as some guests faced issues with access cards, keys, and delayed check-in. The Host/Staff of the property received positive feedback from guests for being helpful, friendly, and responsive.
Location
The property's location was the most highlighted feature by the guests. It is situated in the Dubai Marina area, which is a prime location in Dubai. Guests loved the stunning views of the Marina from the property. The location was convenient for guests to access nearby supermarkets, coffee shops, restaurants, and pharmacies. The property's proximity to the Marina Walk was also appreciated by the guests.
Cleanliness
The cleanliness of the property was a concern for some guests. A few guests reported that the bathrooms and kitchen were outdated and needed maintenance. Some guests also reported that the floors were not properly cleaned, and the bathrooms had a funky smell. However, some guests found the property spotless and well-maintained.
Amenities
The property's amenities were appreciated by the guests. The infinity pool was a highlight for many guests, and they loved the stunning views of the Marina from the pool area. The property also had a well-equipped gym and a warm children's pool. However, some guests reported that the furniture was basic and poorly maintained.
Check-in Experience
The check-in experience was a concern for some guests. A few guests reported that the keys were not working properly, and they had to find their way back to the property. Some guests also reported that the staff was rude and unprofessional. However, some guests found the check-in experience smooth and hassle-free.
Host/Staff
The property's staff was appreciated by the guests. Some guests mentioned that the staff was friendly, kind, and helpful. They appreciated the efforts of the staff to make their stay comfortable and memorable. However, a few guests reported that the management was dismissive and rude when dealing with financial matters.
