Amazing get away the staff were very friendly ,hotel and food amazing , definitely recommend .A thank you to nischal as he couldn't do enough for us a lovely member of the team thank you .
Despite some of the negative reviews, we found this hotel perfectly acceptable. Room was clean and comfy, hotel itself was well kept. We had dinner in the brasserie one evening, we couldn't fault it. Tasty and freshly cooked. The spa was good, the area was clean and tidy. It could do with a freshen up, pool side, but that's a minor issue. We really appreciated the little touch of a birthday card and bar of chocolate, which was left in the room, as it was my partner's birthday during our stay. We both said we wouldn't hesitate to return, albeit out of season, to really enjoy the hotel in a quieter way. Don't be put off by negative reviews, go and see for yourself!
gordon.familyNov 20, 2024 Great location neat harbour but very dark at night, unlit around the hotel
mitali.partnerNov 20, 2024 Really good stay at the lakeside. Pool and spa facilities are excellent and dinner in the main restaurant was brilliant. very talented Chef. The cooked breakfast served was consistently great each day. Convenient locations with lovely walks of High Dam and gorgeous view from our room. We stayed for 4 nights.
Only thing that could be improved is that the pool/ spa facilities should be open longer as they are closed at 7pm so there is not much to do in the dark evenings. Some of the staff there seemed quite inexperienced and overwhelmed at times.
alison.partnerNov 18, 2024 Lovely property setting with beautiful lake views but the property itself is in need of an upgrade and revamp. Staff were welcoming and helpful , however It was obvious that staffing at times was limited and therefore the service in some areas not as efficient as it could be.
Good food and comfortable room.
donna.partnerNov 18, 2024 All stafff were amazing.
Lovely and clean a lovely hotel
My only issues are the bed slipped away from the wall when you got in it and the tv was small ,
lawrence.partnerNov 18, 2024 we booked this hotel for a wedding anniversary as we have returned for many years. We tried to book the restaurant on arrival and were told it was full.
The breakfast service was appalling slow with limited choice.
When we came to check out we were told they no longer accept American Express our choice of payment at the hotel and can only be used on line.
Sadly after 30 years we wont be returning.
elizabeth.partnerNov 11, 2024 Didn’t like the fact that dogs are allowed to stay in a 4* hotel especially when they’re wet the smell was awful. If I had known this I would not have booked it. Also not happy that the hotel tried to charge me again for evening dinner when I had already paid ! The staff could be a bit more cheery.
Reception- excellent. Room - very comfortable and lovely & warm. Dining was excellent
giovanni.friendsNov 09, 2024 Staff not up to standard . Poor car parking far to dark and not lit at all , rooms only partially cleaned
clare.partnerNov 06, 2024 Lovely quiet stay, the conservatory is really the selling point of the hotel so I would advise them to look after it, we noticed a couple of leaks. Other than that the breakfast was lovely, its a great base for exploring windermere away from Bowness etc. Lovely plants inside and gardens, I did think the sign at the end of the pier was a bit of an eyesore, would look better without that. Great value for money, we only had a cosy room but it was adequate enough - better toiletries would be appreciated and I believe these rooms need new carpets and furnishings. A child free pool time would be beneficial as it was quite loud and busy when we went to the spa. It would be nice if the lanterns and firepit were lit at all times, as in the pictures.
david g.family_with_childrenNov 05, 2024 Didn't realise at time of booking, this hotel was next to the ferry/boat terminal. This meant we would walk a short distance from the hotel and board the ferry/boat to Ambleside and Bowness. Also the hotel is next to the Aquarium and steam train attraction.
We also found the spa (pool, jacuzzi, sauna and steam rooms) were not being used by other guests from 2pm to 4pm, which meant we had all this to ourselves.
Rooms were spacious and very clean. Hotel staff very good and professional (especially George). It was that enjoyable, we stayed an additional night. Top hotel for sure.
amanda.partnerNov 04, 2024 Lovely hotel, room walls very thin and some guests not thinking about others but that’s not the hotels fault.
Some staff lot more friendlier than others, not sure if this was down to those being new and still training. Would stay here again.
nicola.partnerNov 02, 2024 Room was very uncomfortable during the night had to have window open and fan on, very hot.
No Guinness in the bar
Running water in the bathroom was extremely noises for us and neighbours
Venue and view was spectacular friendly staff and lovely food. Enjoyed the pool.
Quite, picturesque, breakfast spot on, bar service and coffee area slow service and very expensive,
Overall a really nice hotel in a beautiful location and worth its 4 star status. Our room was comfortable but could benefit from a little modernisation. No power/usb sockets near the bed and the floor sloped slightly (although the hotel itself is an old building so maybe to be expected)! Breakfast was excellent with good choices and staff very attentive and helpful. We didn’t eat in either restaurant in the evenings so can not comment on this. Pool and spa area was lovely. Robes and slippers in the rooms was a great added touch. We would return.
Room was clean, pleasing staff.. easy check in and check out. the hotel's location directly across from the boat and steam train station added convenience for sightseeing.
margaret a.familyOct 30, 2024 What a wonderful hotel, and in a brilliant location. Fabulous pool and spa, games room was great for our teenage grandson, and location wonderful, with fab views over the lake from our room. Steam train and aquarium within about 30 steps, as well as Boat rides. Drinks and food a bit pricey, but only 20 mins from Ulverston. Also within easy reach within South Lakes zoo. Whats not to like!
Great location, with the Windermere ferry a matter of seconds away and the Steam railway. The room we had was nice and clean and a decent with a great view of Winderemere
