linda.partnerNov 27, 2024 This is now our GO TO hotel in San Antonio TX
Customer service was great.
Room was clean, bed was comfortable, however the fold out mattress was very uncomfortable. The smoke alarm went off 3 times throughout the evening which was a little frustrating since it was very late in the evening. Overall was a good atay.
We enjoyed the breakfast. The staff was friendly. The kitchen had everything we needed to make a meal. Would stay here again. The price was good for one night stay.
I like the armed security of the place at night. There is a bar across the street where they try to park at the hotel parking lot; the security guard made sure that never happened. I read that thieves have broken into the cars of customers staying in other hotels but having a guard at TownePlace Suites I’m sure is a deterrent.
The only issue I had in the room I stayed in is that there was a black color on the bottom caulking inside the shower. I wasn’t sure if it was mold or if it was just dark and dirty. My wife and I didn’t feel like reporting it and change rooms. We just avoided to touch it in the shower.
Aside from the black caulking in the shower, the place was fine. Breakfast was great when it came to selections and the attentiveness of the attendants.
jennifer.familyNov 05, 2024 Everyone was great
It was like brand new, nice big room, quiet location, security on duty at night in the parking lot; breakfast was great and coffee available all day
Great location close to family and amusement park.
We made many family memories with our son and daughter in law as well as granddaughter
Absolutely great hotel with staff!
donell.familyOct 21, 2024 Property was clean. Breakfast left a lot to be desired.
jonathan.familyOct 21, 2024 The complimentary breakfast was pretty good, a lot of options. The coffe was also good but ran out almost every day and took like 20 minutes to get refilled. The patio outside the front entrance was left uncleaned for a while on our first night, i saw sunflower seed shells all over the ground that remained for several days I also saw a cup of OJ that sat on a table for 2 days before i decided to throw it out. I was a bit disappointed in the cleanliness of the room under the bed was very dusty and had debris, the paint on the cabinets was all scuffed up and scrapped as well as the bathroom cabinets. There were stains on multiple surfaces (walls,door,sofa) the main issue i had was my room lost water pressure several times, twice when i was showering it completely shut off while i had shampoo in my hair! I asked the front desk about it and was told a plumbing issue was being addressed but it continued for several days.
Our room was spacious and well lit, which is something that is very much needed and appreciated by me in a hotel room. We had plenty of towels, the room was very clean and comfortable. It was also very quiet which was nice as my husband is a light sleeper when we are away from home. All in all it was an extremely pleasant experience.
I liked the proximity to SeaWorld. I did not like the water pressure issues.
marcelino. ..familyOct 07, 2024 Overall it was convenient.
Great location and comfortable place to stay.
My Bathroom was not clean and there was hair all over the shower floor. AC only cooled to 75 not to mention there was all kind of stuff all over the sheets. Grossed me out bc there are pets allowed.
It was a great stay enjoyed it , just needed a good clean up the floors had debris on the corners near the walls. Staff was great , bed was lumpy. Breakfast was amazing very well stocked and clean.
