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FAMILY
BUSINESS
SOLO
3.8
Very Good
12 User Reviews and 25 Ratings
Location3.9
Room3.8
Food5
Amenities3.2
Hospitality4.4
Cleanliness4.1
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Guest Reviews
Won't-recommend hilt-on lax to anyone
Rated 1.0 by Rajesh GWALANI . Business Traveller . Oct 24, 2024
Hilt-on lax have forgotten the basics of service. Just trying to make more money for early check ins and charging $46 for providing room 2 hours before check in time. First time i have seen any hilt-on hotel asking for such additional charge for couple of hours early check in when they have rooms available. Focus is so much on just charging more that they forgot to give me my breakfast vouchers, wifi code, guiding about the amenities, etc. During check in. The reception person didn't even know whether i can deposit luggage over there, and just asked me to check with some other team. Hilton group management should look into this, as this is not the experience anyone enrolled for while booking the hotel. Definitely not coming here ever again. There are many good hotels nearby and will never recommend anyone this hotel as they have forgotten what hospitality means.
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Good Stay
Rated 4.0 by Ramachandran Venkatasubramanian . Business Traveller . Aug 23, 2024
All good. Food. Choice for 100percent vegetarians are not there. How can u eat the same salad for all the time during my stay of 48 hours
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Not satisfied
Rated 2.0 by Vikas Sanghi . Family Traveller . Jul 31, 2024
The staff at the lobby and reception were not helpful at all, even the person at the concierge wasn’t helpful. Even after paying hundreds of dollars for the stay i had to stand in the line at the lobby just to collect water bottle from the reception along with people who were checking in which were about 12-15 of them. They just couldn’t give the water bottle separately from the side. Also, there is no point of being a hilt-on honours member, no perks are given. The flush in the bathroom wasn’t working and the water pressure in the tap was also very less.
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Excellent Stay
Rated 5.0 by Mohan Kumar Jindal . Jan 23, 2024
It is good hotel with excellent staff
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Good Stay
Rated 4.0 by vijay suryavanshi . Jun 21, 2023
It was a great stay rooms are well maintained and service is good check in takes some more time due to the rush location is great
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Hilton Los stay
Rated 5.0 by niraj vedwa . Solo Traveller . Mar 19, 2020
Big spacious rooms and free Airport pick up.
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Good hotel but away from main city
Rated 4.0 by Saurabh Khosla . Dec 31, 2018
While the hotel is near the airport and the shuttle service they have from airport is very effective however the location is away from main points of attraction of the city. Nice people and hospitable staff but don't bite the bullet for star line tour they may recommend, not worth it.
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Wet bed
Rated 2.0 by Pranovi Shyam . Dec 29, 2018
One of the queen size bed was wet with a yellow stain all the way through the mattress. It was 10pm and I had already unpacked so I just called room service and informed them. They changed the sheets but I was too uncomfortable to sleep on the bed as I knew it was urine. I just used the other bed. I informed the front desk and asked them to look into it with housekeeping.
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Close to the airport
Rated 4.0 by Jijo George . Dec 25, 2018
Free shuttle, bus stop right outside and good for a short transit stay.
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Good Stay
Rated 4.0 by Amrit Guptan . Nov 13, 2018
Business, overnight stay was comfortable. Spacious, clean linen, shuttle to airport, morning breakfast.
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Good for LAX airport night over
Rated 5.0 by Ashish Maheshwari . Sep 23, 2018
Good location, shuttle service from LAX airport, nice restaurants and overall good feel. Parts of the hotel are recently renovated. Good overall.
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Excellent Stay
Rated 5.0 by Anil Singhal . Family Traveller . Jun 17, 2016
Near to lax airport, airport shuttle was there. Behaviour of staff good. Large clean room. Everything nearly perfect. No minibar only exception. Staff very cooperative. I think WiFi in rooms should be free certainly if in LA I will stay again here.
