My first time my room smelled of strong urine a urine couch in room gave me another room smelled of cigarettes and cigar ppl running up to you begging and they have a nerve to have you put do a deposit for none smoking room but rooms is disgusting stop letting theses ppl buy property and just get rich off us just nasty
We got lost and it got dark we had to get a different hotel! We’re in our 70’s and can’t drive at night! Came I get a refund??
Dirty bathrooms not clean hair all over. Horrible experience
Dirty and smelly lobby and room.
vladimir.partnerSep 17, 2024 We are disabled and were made to get a room upstairs. We had to walk up stairs and bring our walkers and bags. The staff was rude they laughed at us when we asked for a lower room That was Friday. We booked through Expedia Regardless of how booked the desk clerk should have taken one look at us and gave us better accommodations We were forced to bring our walkers up and down . They had no elevator. Saturday the desk clerk was a very rude woman who embarrassed us in front of other guests by demanding very sternly very accusatively “what’s your room number” “excuse me what room number” My party was very offended we demanded to speak to the owner on the telephone and were rudely told that Mr Patel was not available. It was early Saturday night. Other guests were having a very loud party with loud music with loud arguments with loud voices that lasted into wee hours of the morning. The desk clerk did not care when we reported it. We were woken up at 7am We were forced to turn our air conditioner on so we could get back to sleep. I am never stepping foot in your hotel again Mr Patel. Neither Yourself nor your rude staff don’t have any regard for individuals with physical disabilities. You should not represent choice hotels nor the Rodeway brand. I have no desire to speak to Mr Patel nor any of his representatives. For any apologies nor explanations. We spent good money to stay at your hotel and were very rudely disappointed. Give up this franchise.
This was a very unsanitary room with roaches that came out when i shut off the lights. the door lock was broken so it was also unsafe i could not leave the room and secure my belongings.the staff doesnt help they call for help and are told to relay the message to call expedia. The bed sheets caused me to develope hives. This was a very unsatisfying experience. I do not recommend.
Bugs in room roaches and bathroom crawling on walls
patrick.friendsAug 25, 2024 It’s a lil expensive and it ain’t that clean
The hotel smelled very bad, it was noisy and uncomfortable. I did not feel safe leaving my car in the parking lot. Overall a very bad experience.
Poor customer service waited over 5 minutes to get checked in the place reeked of cigarettes and marijuana. Outside could see a broken window.
tiffany.familyJun 20, 2024 awesome place and affordable
rusty.partnerMay 25, 2024 Very nice place to be
This is the worse experience I ever have using Expedia, this hotel just ruin your reputation, smells horrible, sheets, pillows, restrooms, towels are super dirty, we rent two rooms for 2 nights, we ended staying only 1 because we did check in at 10 pm, we ask for refund for the 1 day we didn’t stay, they told us is already charge and not refund available
Expedia please don’t work with this hotel it just make you look bad.
Love how professional and clean it is very quiet close to stores definitely a 5 star
This hotel not fit for animals to stay in
Services are lacking, vending machine was empty. No coffee at all. Place is old but clean. The price was right.
The most filthy room ive ever been in. I would have not stayed if i had any other option. Had i not had my 78 yr old mother with me, i would have stayed in my car.
It was dirty, reaked of smoke and who knows what else. It was in disrepair and disgusting. We couldn't even bring ourselves to stay. We left and went to another hotel.
