ernest.familyOct 17, 2024 Very nice property great staff. Good restaurant and bar. Great shopping and restaurants walking distance.
mark s.familyOct 15, 2024 Friendly staff, well maintained, central location, nice golf course with a Ping fitting Center on site, easy parking with no pass required to park, Starbucks on site, tempting dessert display every evening, relaxing lazy river for kids of all ages - recommended!
Customer service and cleanliness were top notch! Can't wait to come back!
kenny.partnerSep 11, 2024 Beautiful property, great staff, very quiet, pool and lazy river were incredible and clean. I will definitely be coming back.
amber.partnerSep 02, 2024 Such an amazing time. The service is top notch. I cant wait to return
quovardis.partnerAug 27, 2024 I’ve been to this property multiple multiple times and every time it doesn’t disappoint I was very pleased. It’s been a while though since I’ve been able to attend this property or stay at this property simply because of pricing so I’ve just chosen to stay across the street at the AC hotels and use the amenity at the Weston, but this time I was able to stay at the Westin. It’s been a while, but the service was top-notch Brittany at the bar and restaurant downstairs at the lower lower level was fantastic. Her and her Adrienne were amazing when we first got put into a room on the floor was absolutely horrifying. The floor was hot with no air conditioning. It was nonetheless. I spoke with the front desk about it and we were immediately moved to a great room on 1/9 floor 9044 great view of the mountains in the front of the property. The room was fantastic. The hallway was like ice cold, but that was fine , my only complaint about my stay. I would’ve liked to have known that the outside back patio was not in use because of major reconstruction as well as the Spa, but we were found out through the concierge that there were spa services just no spa available and the two ladies that worked at the spa store didn’t seem like they wanted to sell Spa services because they never even even mentioned they were Spa services. Matter fact my husband asked about the spa they sent us to the old Spa location when we came back and said that turned into a gym, they just kind of chuckled and politel
nicole.familyAug 24, 2024 Excellent property!!
susan.partnerAug 17, 2024 I was given incorrect info about the restaurants in the area and directions Pool staff didn’t help with tubes They were all on their phones. The slide was out of service. The room was very nice. Quiet and peaceful. Inside staff very nice. I have never received a final bill which I was told would be emailed. All in all we enjoyed our stay.
terrie.family_with_childrenAug 11, 2024 Pool attendants were great, kind and quick.
I loved it. My only criticism is that the staff bugs a lot when youre in your room. Either to get the room service car or to clean… its kind of annoying and theyre relentless about it
The room was $200, resort fees, and two different taxes added up to $75 more and $45 valet fee to park car for 3 hours! Room was basic hotel room, crowded pool and over priced drinks ($20 for a weak marg)! To top it off no complimentary coffee in the lobby! You would think after we spent almost $500 for one night in a crappy room that they would have coffee. Nope. Such a rip off! Never again! We are local and they need us for the summer and what a waste of our money!bathroom Sink was burned, room hot and a total rip
Off to locals!
It was a beautiful stay. We took our 5yo grandson in an overnight staycation and he had a great time in the pool with all the kids' amenities. Wait staff at each restaurant were fabulous. Lovely grounds. Highly recommend.
Beautiful facility, excellent pools, wonderfully clean and spacious room. The shower was amazing - great pressure
Beautiful hotel, but service was not great. Place had a conference that weekend and it was so crowded, couldn’t even get a cup of coffee easily!
Very safe area and convenient to shopping.
shawn.partnerJul 12, 2024 The property itself is really nice inside and out. Of course at a place like this they overprice just about everything so be prepared for the sticker shock of just about everthing.
We went to the lazy river area which was pretty cool. Just know that outside public can pay for a pool pass here so it was pretty crowded with non hotel guests which is okay but would have been nice with less people around though. To get away from the kids at the other pools, they do have an adult only pool area which was nice and quiet. No outside service unlike the other pool area so that was a bummer but all in all it was a more peaceful experience.
They have a gym that we used and it has the basics of what you would need for a good workout. It was clean and spacious.
All in all it was good experience. The cons I would say is we did experience a little rude bartender guy at the pool. I think a little more cleanup around the pools after they close would be beneficial. We returned to the pool area early next morning as there was still trash from day before by the poolside. Lastly, forced to pay for parking is a bit much. Most other resorts ive been to do not make you pay for parking so thats a turn off for sure.
All in all though, I'd recommend going here.
lilia.partnerJul 09, 2024 The property was just as pictured and for the conference we attended it was very spacious. The shopping center close by was great.
Don’t stay there if a conference is happening.
The Westin Kierland was very clean and the room was spacious and comfortable. There was a conference at the hotel for this weekend, which made it very difficult to even get a cup of coffee or have the phone answered when we called with a problem. Our stay was not great because a) when we walked in the AC in our room was not working. We could not reach anyone by phone to get someone up there for quite some time when we finally did. They said they’ll send someone up when they can so we went to the pool, came back over four hours later and it was not fixed so we had to call again and I reached out to hotel.com to help me fix it. B) Waited in line for about 45 minutes to get a cup of coffee in the morning, c) Staff by the pool were grumpy and even rude. The moral of my review is; don’t stay there if a conference is taking place.
