Hotel does not follow up on their offer
I filled a form sent by the hotel to ask if I would need a airport pickup and other benefits. However, the Hotel did not pick us up at the airport and did not provide what we asked for (box of macarons).
We notified the clerk and no follow up was made.
The hotel is excellent, very comfortable and recently modernised. The score was let down by check in, where three hotel staff were hovering around the desk but didn't make any effort to acknowledge the guests who were waiting.
It wasn an amazing stay from start to finish , the hotel staff were lovely and allowed us to keep our luggage there and enjoy the amenities such as the pool and bar, before we had checked in and even when we checked out. All the staff were very helpful, I would definitely stay here again.
david.partnerJul 03, 2023 Good place to stay for Carnon beach
torik.partnerMay 24, 2023 Such a beautiful property and the views of Gordes was incredible. Close to town. Lovely terrace for breakfast and tapas.
We had a lovely 6 day break, hotel is in great position by marina and beaches, very good breakfast, lots of restaurants near by and very easy access to airport, Montpellier and Niems
Relaxing and enjoyable couple of days away to see friends. The staff are very friendly, approachable and helpful and would come again for sure.
roberta.partnerMay 27, 2022 Wifi didn’t work in the room. Otherwise pleasant 1 night stay.
great renovated rooms with tea /coffee facilities. Only downside no black out curtains and bright light outside all night. Very clean . Comfortable good sized beds.nearby restaurants , close to airport/ parc expo. Parking free if using road leading up to hotel. restaurant and bar on site . Friendly staff.
Hotel is fine and clean but a little dated. Garage access is impossibly narrow even with a Renault Cleo
Good location in Carnon. Friendly, helpful staff.
verified t.familyJun 12, 2019 Easy check in
Wonderful staff
Free and open car park
No hassle at all
Good value one night stay
Good value for money. Excellent meal. Very obliging staff.
Remodeled hotel. Good staff. Nice location with views of marina. Ten min walk to beach. Tight rooms.
Comfortable and convenient
Convenient to a nice public beach, plus restaurants and shopping.
Great location away from town.
Great hotel on little harbour. Easy to get to beaches or montpellier. Very friendly staff and clean hotel.
Great hotel close to beach
This hotel is more of a 4 star than 3 star quality in European standards. It has a pleasant setting and a great in site restaurant. Off-season it's likely to be in a deserted area but it's the opposite in summer. Book a room with harbor and pool views.
Beautiful place, but far from Montpellier.
Hotel Neptune is one of the best at Por Plaisance in Carnon, Mauguio a few miles from Montpellier. Alexandra at the reception was a very elegant administrator, humble and sweet always ready to help. The hotel was very clean, it has beautiful views, it is very comfortable and has very professional personel whom spoke different languages and had always a smile in their face. Something that americans apreciate in France. We will comeback and highly recomend hotel Neptune.
Great little hotel. Very quiet surroundings next to a nice little marina with plenty of bars and restaurants. Recommended.
