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Yunosato
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Check-in: 2 PM - 10 PM | Check-out: 7 AM - 10 AM
Property Rules at Niseko Grand Hotel
Languages Spoken by Staff English and Japanese
314 Ratings
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Amazing. Staff not very friendly, but okay
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This hotel is definitely dated looking on the exterior and public circulation spaces. But the western rooms were just renovated and are quite nice. The Onsen is fantastic. The breakfast is also great. I kind of forgot it was included in the rate I chose. It’s also great they have a free shuttle. It’s mostly convenient. There’s also a public bus stop at the front door. I’d say location is the main downside for most people. It’s not overly walkable to anywhere without some effort. I might end up there again. It was my first trip to Niseko, so I really didn’t know the layout yet. Now that I’ve got a good feeling for the area I’ll look and see what other options exist closer to the hills/dining options. I definitely dont want to be at a busier resort area like Hirafu, but wouldn’t mind being walkable to Moiwa or Annupuri. Would make choosing when to start or stop skiing easier. Mind you.. that Onsen is great. I no in a couple times a day before breakfast and after skiing. It’s open about 22.5 hours a day.
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Clean and comfortable, tea and kimonos in the room, heated toto toilet, great lighting, plenty of space for clothes & luggage in the room. Warm, welcoming staff, English was good and a great Onsen!! Nice to share the outside mineral water lagoon with my husband. Felt like a ski lodge enjoyed all the fellow skiers on the bus to 10 minute drive to Annupuri resort frequent schedule.
Old and tired
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The hotel needs a good renovation. Very old and tired. The rooms I booked (Japanese style vs western style) were not respected, and one of the rooms did not have a shower. The onsen is good but too many people using it do not how to behave and really ruin the experience.
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Great shared onsen
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Incredible open-air bath -- recommend visiting in the winter. Not a lot of areas close by to eat, but accessible via car.
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Loved the Onsen at the hotel. Staff is very welcoming and helpful. Breakfast is great at the hotel. The only downside is the distance to most restaurants. Shuttle service to the ski hills is super convenient and well timed. Would suggest renting a car if you have a group of 4 or more. Great experience though, definitely recommend.
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Staff. Best onsen
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Property is dated, but onsen and shuttle around the mountain made it a good stay.
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Nice onsen with a mixed bath area. Many bugs in the room and old bedding and mattress. Old spiderwebs on the ceiling. Water damage on the walls. I suggest only visiting as a day trip to the onsen. They offered to clean the room when we mentioned the bugs, but we decided it was too uncomfortable to stay overnight and drove home instead.
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Onsen and dinner very good. Hotel come with shuttle bus to connect with snow resort.
No accommodation was made for illness.
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We had to cancel due to the corona virus epidemic. My husband was already sick. No accommodation was made.
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Onsen was great. Staff were helpful. Building itself is old and needs a face-lift
Good stay but very poor Wifi services
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4th time stay here to ski in Niseko Hirafu. Hotel location is isolated with limited transportation. at least has shuttle to ski resort but to Hirafu, limited time. Stay are fine but only the hotel Wifi is very bad. If the charge is more than $250, not worth staying during Ski period
Do not stay here. MISLEADING and rundown
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Very disappointed with the beginning of our trip this place was horrible, dirty, run down and misleading. I have traveled all over the world and have never experienced a hotel like this. There was no description on this distance away from EVERYTHING. The shuttles are minimal and I want EVERYONE to know this. There is no description that a shower will not be in your room. You have to shower on a Community bench in the Onsen. I understand the culture, however there needs to be a description so everyone knows. The room was very run down and dirty. We had blood on our sheets. Walls are cracked.. carpet torn not updated.. I have never needed to write a review but I want everyone to know this place is misleading for people flying across the world for the snow.. The location is not best for people not having transportation especially at night if you want to into town. Taxis are difficult. When talking with the staff they had left an intern to run the front desk and she was not very helpful or educated on our issues and how to help the customer when there is an issue.. overall do not stay here if you really want to experience Niseko and it’s amazing snow. We ended up funded an amazing hostel and they made our experience epic.
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Onsen and shuttle were amazing! Very useful and convenient
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Great that they offer the free shuttle bus to ski resorts. Otherwise there’s only one restaurant for a few minutes walk. There’s a convenience store in the hotel. The breakfast was awesome. The staff were nice and spoke decent English. There’s free locker for ski equipment. The onsen was beautiful. The room was old and not as clean. Worse, the onsen was old and dirty; it really needs some remodeling.
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Hotel is old and paid premium for a room that did not come with shower even though photo shows it has attached bath.
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We stayed in a traditional tatami room on the first floor of this older building. The accommodations were acceptable for a group of 4, although a bit cramped. The staff turns over the room and sets up the traditional beds for you in the evening, which was a nice touch. They were very kind and helpful and were happy to store our luggage the morning prior to check-in. Noise wasn't much of an issue and being next to the locker room wasn't as loud as we expected with the second door shut. The onsen was great to have on-site and the breakfast buffet had a good spread. There's a great restaurant just a few minutes walk away as well. The shuttle runs often enough and is free. Overall, we were happy with our stay but it wouldn't be our first choice for a group the second time around due to location and available space.
Don't expect too much.
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3rd time I stayed in this hotel to ski. Even though the hotel is old and it's area is isolated, it still a good stay for skiing.
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