Review Of Sheraton Imperial Kuala Lumpur Hotel

Average Stay

Rated 3.0 by Keshav Bairu . Dec 10, 2024

Hotel is near in city but no view of twin towers all big buildings cover recpection staff are rude

Excellent Stay

Rated 5.0 by Amreen Shaik . Family Traveller . Nov 11, 2024

Cozy atmosphere and friendly staff and good food and nice services provided by the hotel during the stay.

Excellent location view of twin tower and kl tower

Rated 5.0 by Chetan Kumar . Family Traveller . Oct 28, 2024

Excellent location all tourists attractions nearby indian restaurant cholas located inside the food spread is great

Average Stay

Rated 3.0 by Ashish Kumar . Sep 24, 2024

Okay

Great location and views, but service could improve

Rated 4.0 by HARSHITA KULKARNI . Family Traveller . Sep 01, 2024

We recently stayed at this hotel for four nights and had a mixed experience. The hotel is centrally located, which made it easy for us to explore the city, and the view from our room was fabulous. The rooms are spacious, and the breakfast offered a good variety of options each morning. However, the service left something to be desired. While the staff was generally polite, the housekeeping was subpar. We found a sock in the room that wasn’t ours, and the towels weren’t changed daily. The bathroom also wasn’t cleaned every day, which was disappointing. We’re not sure about the hotel’s housekeeping policies, but we’ve had better service at other sheraton properties. Overall, the stay was decent, but the warmth and attention to detail were missing.

Excellent Stay

Rated 5.0 by Isaac Soumil Madhumala . Family Traveller . Aug 04, 2024

I stayed at sheraton imperial hotel kuala lumpur recently. I would want to say it's just the best. Loved the hotel, loved the view from the room ( facing kl tower ) amazing breakfast buffet, very hospitable staff. Would recommend it ! great place to stay !

Good hotel with helpful staff

Rated 4.0 by Mohd Yusuf Khan . Family Traveller . May 29, 2024

I stayed for 3 nights with family at sheraton. Very convenient location. Good spacious clean rooms with tower views. At checkin connecting rooms were occupied but staff made it available for 3rd night. Only missing thing is kids pool.

Good

Rated 4.0 by Shekar Babu . Couple Traveller . Apr 23, 2024

Stay was very comfortable. Front desk people were very friendly & helpful. Overall good experience but to make it great they need to improve breakfast. Indian food was average.

Sheraton imperial : a fine hotel in the middle of town.

Rated 5.0 by JASWINDER SINGH WARAICH . Couple Traveller . Mar 28, 2024

The hotel is conveniently located opposite quill mall on jalan sultan ismail. Another mall, so-go is next door. A monorail station (medan tuanku) is also right next to the hotel. Check in was smooth, we asked for a higher floor and a city view and we got a room on the 29th floor. The room was spacious and comfortable. The restaurant (essence) has a cheerful ambience. There is great choice available for breakfast, including indian authentic breakfast everyday. We had stayed here for two nights. Although this is a cheaper property, it is great value for money with an old-fashioned vibe (the hotel was built around 40 years back ). The concierge desk is pretty helpful. Anwar the manager is efficient and friendly. We wanted to see putrajaya, and he quickly arranged a spacious car for us.

Excellent Stay

Rated 5.0 by Junaid Khan Junaid Cm . Business Traveller . Mar 15, 2024

Okay.

Average Stay

Rated 3.0 by Divya Kashyap . Couple Traveller . Dec 28, 2023

I wouldn’t rate this sheraton property as good. Firstly, in-room service was never quick, min waiting time is 1 hr. There are many options for breakfast but at any time you go it is all finished, so you can only have good bakery items with coffee. By the time, the counters are re filled the breakfast time is over. During my 3n stay, couldn’t enjoy a filling breakfast, better to find a cafe nearby. However, location is the only good part that is worth spending money here.

Need to do more to justify 5 star tag

Rated 3.0 by kunal dhamesha . Couple Traveller . Dec 28, 2023

Property’ location is good with monorail station at walking distance. However, property itself was a bit of a let down as aircon in our room was not working properly, toiletries were not put when we checked in, we had to ask for it. Bed sheet had some stains. Food was okay, we only had breakfast here included in our booking.

Good

Rated 4.0 by Manish Narain Khatri . Couple Traveller . Aug 23, 2023

All was good, they take a deposit of 200 rm per day which was not mentioned on the site at the time of booking. Rest everything was good. Staff is polite and helpful as well. The hotel is in the heart of the city nearby to all the main attractions.

Good Stay

Rated 4.0 by dinesh goyal . Aug 07, 2023

Breakfast need to improve

Excellent Stay

Rated 5.0 by Anil Dias . Jul 24, 2023

Location was excellent, well connected to the lrt, mrt courtesy of staff was excellent at breakfast and ac-cross the hotel room view, size and cleanliness was as depicted while booking and as expected breakfast was well laid out but not the best spread given the star of the hotel. Also local vegetarian options could have been more. Was limited to the indian section (which served the same everyday day. Staff at restaurant was welcoming and very courteous right through. While it was stated the hotel will collect 10myr per night per room, found it odd no receipt was given for the same overall we had a wonderful stay. Very well located near the central district and well connected by the mart also.

Good Stay

Rated 4.0 by Abhishek kedia . Jul 16, 2023

The stay was pleasant. The staff was courteous and made sure that we had a comfortable stay we will recommend this to our family members in the future

Poor experience with expensive rates.

Rated 2.0 by Sparsh Chaudhary . Couple Traveller . Jul 02, 2023

When we reached for check in, the staff made us to wait for atleast 30 mins there were only 1 or 2 persons assisting the check in process for all the guests. The agony did not stop there the room which i got had some strange constant vibration which made my stay very unpleasant and i could not sleep in such a costly room. My room number was 2720.

service

Rated 5.0 by thota srinivas . Family Traveller . Jun 29, 2023

Excellent service by the staff … good food and its located in perfect centre……requested for late checkout and they immediately accepted

Best vacation

Rated 5.0 by Swarandeep Singh . Couple Traveller . Jun 28, 2023

We stayed as a couple for 5 nights from 23rd to 28th jun e 23 hotel is very centrally located. Rooms are spacious n hygiene. Staff is very helpful. Would love to come again.

Good location

Rated 4.0 by Vikas GUPTA . Business Traveller . Jun 23, 2023

Good place to stay. Staff is friendly. Does not believe and early check in and late check out if you are not a bonvoy member. So please book accordingly