The Hotel has a perfect location on the Beach, but its an Old Hotel. The room was wery damp inside. But the worst part was the elevators... They were stopping at almost every floor due to some fault, and when you live in the 15'th floor you can imagine the frustration.
The hotel needs a better maintenance, a deep cleaning in the bathroom, the pool as well, in the beach take out the gazebos they look horrible and the plastic tables as well,the breakfast food delicious the staff was wonderful,Medardo , Xochllt,Daniel,Sergio, Norma,the cleaning Lady 9th floor.
maria g.familySep 04, 2023 Elevators were not working properly. Amazing location.
El servicio en general está bien. Pero hay detallitos que hacen la diferencia. Por momentos las áreas comunes están sucias o desordenadas
Nice views and location but will not return
This hotel had a great, helpful staff but is old and outdated. The sheets had many stains and fan and AC was very loud and smelled like mold. The breakfast buffet was awesome and there were nice views from the rooms. Lunch and dinner options were not as great, but still ok. I will say that the location is good and there were lots of restaurants and shops working walking distance. We will return to Acapulco but will not stay here again.
liliana.family_with_childrenJul 26, 2023 Please put somebody in the bathrooms to dry the floor of the toilettes at the lobby.
Exelente lugar y la opción todo incluído,recomendado,no paras de comer!!! Y todo riquísimo,instalaciones limpias y lugares para comer cerca si no traes el todo incluído,no hay estacionamiento pero me parece buen precio por día y está segurísimo ,
francisco.familyJun 26, 2023 Everything great people , clean , close to shopping
sofia s.familyApr 05, 2023 The service for drinks very slow actually I ordered drinks never got them waited a long time and left to go somewhere else
césar.family_with_childrenMar 27, 2023 The hotel is really nice with a great beach. The food and drinks in the all inclusive option are really good.
maria g.familyMar 18, 2023 Fast service food week day
allan.friendsMar 06, 2023 Property was excellent. Staff was very friendly and accommodating. Nice swimming pools, beach access and very clean accommodations. Oxxo was just across street for any needs you might want for the beach. Snacks and drinks. It is a family friendly place so expect the pools to be busy on the weekends. But I definitely would stay again.
jose m.familyMar 05, 2023 The best service!
dmitriy.familyFeb 26, 2023 Other than the breakfasts, all the rest of the meals served with the all-inclusive option lacked variety of choice. Not to mention the odd hours / rules for the all inclusive food and drink package. Everything closes by 10:00pm and around 12:00 they even kick you out of the pool / balcony areas that have the views of the beach. So if you are hungry or thirsty after 10:00pm you are out of lucky unless you buy something out front at the close by oxxo convenient store… which defeats the purpose of purchasing an all inclusive package.
They said on Fridays they have a bar with a billiards table open at night with signs saying they are open until either 1:00am or 2:00am (two different conflicting signs) We came downstairs to that bar in the lobby for drinks at 12:00 thinking we had until at least 1:00am and we walk in and they tell us it’s closed… I pointed to the signs that conflict what they are saying and they said no sorry then proceeded to take down one of the signs…
Overall I’m very disappointed. This hotel could have potential if they modernize the look and feel, add a traditional sit down restaurant where you order food (not just buffets) and keep at least one area open late for a little nightlife. As is this hotel has zero nightlife and this is coming from people with young kids…
rafal.partnerFeb 24, 2023 Great laid back stay, naturally friendly and happy to help staff from front desk, kitchen, restaurant floor to house keeping and management. Great buffet breakfast/lunch, very good food on restaurant menu. Good place for families with kids, with kid friendly pools and beach. Feeling safe and welcome all around. Will revisit.
valeriu.familyFeb 22, 2023 Nice hotel, beachfront, staff
magie.family_with_childrenFeb 21, 2023 I choose this hotel because I qualify for an upgrade but I did not get it even though I asked for it
valeriu.familyFeb 14, 2023 Greate acces to the beach,
Nice ocean, amaizing view..
I do not suggest all inclusive option for this hotel. The quality of the food was not great, the towels (while clean) are so worn out they are grey, and they stopped restocking the coffee and water bottles in the room after the third day
