Hotels in Playa Del Carmen of Same Star Category
Gonzalo Guerrero
Playacar
Playa del Carmen
Playa Del Carmen
Playa del Carmen
Playa del Carmen
Playa Del Carmen
Playa del Carmen
Playa del Carmen
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Deluxe Junior Suite
Fits 2 Adults
AUD 480Per Night:
Playa del Carmen
Change Dates and Guest(s)
Check-in: 3 PM | Check-out: 12 PM
Cancellation Policy
Free Cancellation till 06 Mar, 11:59 PM
No refund if cancelled after 07 Mar, 12:00 AM
AUD 480
AUD 395
+AUD 115 taxes & fees Per Night
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AUD 10 Extra Charges payable for this property
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Important information
Extra charges to be paid directly at the resort in local currency
Applicable for Deluxe Junior Suite
AUD 10(USD 7)
Total for all guests for 2 night(s)
Please check detailed rules while reviewing your booking
Languages Spoken by Staff
English, German, French and Spanish
3495 Ratings
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The property was too big. On a third floor with no elevator access. I have a bad knee and the stairs everyday were killer. Trams were scarce so walking was a killer. TV in our room did not work, shower leaked out onto the floor, we were constantly running out of towels using towels to lay down on the floor so we didn't slip and break our ass. Useless calling front desk, they never answered the phone. Asked for a room change and was denied. This was a miserable experience with poor accommodations.
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Room’s outdated, food not good and some staff rude. I like the pools and train to take around property
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The property was beautiful! loved all the wildlife we saw. Great food! Was very impressed with all the workers! Very clean and wonderfully kept. We would definitely stay here again. The only one thing that could be improved is the snack bar options. There was not a whole lot of options between meals or near the pools we were at. It would have been nice just to have a self serve nacho bar near the pool. All in all this was a spectacular vacation! Thanks to all the workers who kept everything so nice and clean!
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would be nice to have more servers and be able to eat around the pool
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Big enough that I walked off a lot of the alcohol consumed, but still able to find places to kinda be away from the masses. Some of the infrastructure is in need of replacement but they seemed to be doing repairs on areas the whole time. Staff were excellent.
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Amazing
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Everyone was very nice and attentive.
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Too busy You have to wait in Queue almost everywhere. Service is not satisfacrory I don't see myslef coming there again
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Well spoken English. Helpful! Great all around resort
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The hotel is very old. And staff not friendly at all. Everything is old and not under good condition. My friends kid’s toe got cut by the stairs in the swim out pool. After raining the hotel leaking every where. The restaurants is very hard to make reservations. And the foods in buffet never change. Every call to room services no one pick up. Every thing bad.
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Dining options are good. The bad: construction near by for 3 days, the smell of glue during that. To remedy this the hotel gave us 15 tubes of shampoo, shower gel and soap bars. Pathetic. Customer service is slow and unusable at times. Customer representatives liked to drop calls. Half of the time we had to call to replenish water in the room and get more towels. If four people stay in the room means four towels and not two or three.
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It was very nice
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Great place with great staff and food
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This was my second time at this resort in 4 years. I had fun with my friends, the food was good, drink service was excellent, the entertainment and activities are great,
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Good
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Property was great
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We really enjoyed our stay. The hotel staff were friendly and helpful. The beach and pools were great. I will say that compared to other resorts the kids club times are very restrictive.
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It was a wonderful experience and I joyed it a lot but I think there are 2 things that can be improve the first one is the internet connection which was poor connection in most areas. The second one is that teenager’s activity that I think it needs more attention. But overall it was pretty good.
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Beach was amazing. Staff were great. Lots of pools for every type of person - (something more chill or more party or more family). Family club concierge was so convenient. Great spot for families.
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This was a fantastic resort for families, lots of activities on the resort! Drinks were great! Staff was very accommodating. We enjoyed all of it.
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